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Phillips Buick GMC - Service Center

Fruitland Park, FL

4.4
990 Reviews

990 Reviews of Phillips Buick GMC - Service Center

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December 30, 2024

Totally professional and friendly. Most accommodating with transportation to and from my lodging location. Thanks to all. More

by Mkritterskamp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zack Beserock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 01, 2025 -

Phillips Buick GMC responded

Thank you for your wonderful review! We're thrilled to hear that you found our team at Phillips Buick GMC to be professional and friendly. It’s great to know that our transportation accommodations made your experience even better. We appreciate your feedback and look forward to welcoming you back next time! Sincerely, the Team at Phillips Buick GMC

December 30, 2024

Very pleased with the updates on the repair as it was progressing. Appreciated the help with the towing service . As a result, car was quickly on the road again with no hassles. Good job. More

by KAREDISON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
He did tell me his name but I've forgotten.
Jan 01, 2025 -

Phillips Buick GMC responded

Thank you so much for your kind words! We’re thrilled to hear that you were pleased with the updates during your repair and that our towing service made the process smoother for you. At Phillips Buick GMC, we strive to provide hassle-free experiences, and it’s great to know we met your expectations. We look forward to assisting you again in the future! Sincerely, the Team at Phillips Buick GMC

December 29, 2024

They took my truck in for service right away. Performed recalls and service work. Installed new tires and checked alignment. All that and I was out of there before noon. Great experience. More

by Don.jamessr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kiley Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 30, 2024 -

Phillips Buick GMC responded

Thank you for your wonderful review, Don! We're thrilled to hear that you had such a great experience with your truck's service at Phillips Buick GMC. It's fantastic that we could complete the recall work, tire installation, and alignment quickly for you. We appreciate your support and look forward to seeing you again! Sincerely, the Team at Phillips Buick GMC

December 29, 2024

I feel ripped off. $615.00 and all I needed was a battery. Spent $174 on ‘diagnostics’, $300+ for a battery, $75 to install the battery, $25 to take back the old batte More

by dianerug
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jim Berlin
3.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 31, 2024 -

Phillips Buick GMC responded

Thank you for sharing your experience with us. We understand your disappointment regarding the costs incurred for the battery and diagnostics, as well as your recent service visits. We appreciate your feedback regarding pricing, and it’s clear we’ve missed the mark in delivering the value you expected from Phillips Buick GMC. If you’d like to discuss this further and explore how we can address your concerns, please feel free to reach out to us directly. Your satisfaction is important to us, and we value the opportunity to improve. Thank you for your input. Sincerely, the Team at Phillips Buick GMC

December 28, 2024

Very professional service advisor, dealership was clean and very appealing. Vehicle was returned repaired as promised, in a timely manner. More

by Jeff Larsen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zack Beserock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 29, 2024 -

Phillips Buick GMC responded

Thank you, Jeff! We appreciate your kind words about our professional service and the cleanliness of Phillips Buick GMC. It's fantastic to hear that your vehicle was returned repaired as promised and in a timely manner. We strive to provide the best experience for our customers. We look forward to seeing you again soon! Sincerely, the Team at Phillips Buick GMC

December 27, 2024

Service was fast and reliable. Definitely refer to all my friends and family.. Look forward to a future relationship. Thank you Paul Peluso More

by Paul Peluso
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kiley Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 28, 2024 -

Phillips Buick GMC responded

Thank you, Paul, for your wonderful review! We're thrilled to hear that you found our service at Phillips Buick GMC fast and reliable. We appreciate your willingness to refer us to your friends and family, and we look forward to continuing our relationship with you. If you need anything in the future, don’t hesitate to reach out! Sincerely, the Team at Phillips Buick GMC

December 26, 2024

Awesome honest service! This dealership can be trusted.Veey patient and helpful. From a longtime customer. More

by alinefiresaftey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Berlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kiley Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zack Beserock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 27, 2024 -

Phillips Buick GMC responded

Thank you so much for your wonderful review! We truly appreciate your trust and loyalty to Phillips Buick GMC. It's great to hear that you had an awesome experience with our patient and helpful team. We look forward to serving you again in the future! Sincerely, the Team at Phillips Buick GMC

December 26, 2024

Fast ,courteous people who are very good at their craft and efficient at their jobs , More

by LLFIGGS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Berlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kiley Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zack Beserock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 27, 2024 -

Phillips Buick GMC responded

Thank you for your kind words! We appreciate you taking the time to share your experience at Phillips Buick GMC. It's wonderful to hear that you found our team to be fast, courteous, and efficient. We look forward to serving you again in the future! Sincerely, the Team at Phillips Buick GMC

December 26, 2024

This dealership doesn’t necessarily use the appointment scheduler but treats the clients on a first come first serve basis. My service was around the holidays and I understand that is a busy time but the a More

by irv
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kiley Anderson
3.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 28, 2024 -

Phillips Buick GMC responded

Thank you for sharing your experience with us. We appreciate your understanding regarding the busy holiday season and the service process at Phillips Buick GMC. While we're glad to hear that you found our staff professional, we recognize the importance of being fully attentive to your questions. Your feedback about the pricing is also valuable, as we strive to provide fair and competitive rates. If you have any further concerns or suggestions, please feel free to reach out. We hope to serve you better in the future! Sincerely, the Team at Phillips Buick GMC

December 26, 2024

Today I returned to Buick and got everything fixed. Great experience. 12/26/24, Very pleased. More

by lavera114
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Berlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 28, 2024 -

Phillips Buick GMC responded

Thank you for your fantastic review! We're thrilled to hear that you had a great experience at Phillips Buick GMC and are pleased with the fixes. We appreciate your support and look forward to serving you again! Sincerely, the Team at Phillips Buick GMC

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