Jim Berlin
Jim Berlin at Phillips Buick GMC
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Jim Berlin

Service Advisor

Phillips Buick GMC

2160 US Hwy 441-27
Fruitland Park, FL 34731

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4.7
438 Reviews

Jim Berlin is a family man who treats his customers the way he would like his family treated when bringing their cars in for service. Getting to the cause of a problem is the best way to resolve the issue and leads to the possibility of a warrantied service item. Either way, finding the “why” of a service problem leads to the proper actions being taken and a satisfied customer. Jim is a “car guy” and has been in the car business almost as long as he has been married, 35 and 36 years respectively. With 3 girls of his own and 3 grandchildren, it is easy to see why some of Jim’s hobbies involve flowers, plants and home repair. He balances it all with cruising, because Jim’s a cool grandfather. Between the Florida Gators and Tampa Bay Buccaneers, Jim has staked out his sporting interests and enjoys a business career where he wins the respect of employees and customers alike.

4.7

438 Reviews

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438 Reviews of Jim Berlin

June 01, 2024

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Employee Rating

I will NEVER buy another Buick. Jim in service was excellent I’m sure I bought a lemon More

by cathycottilli
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Recommend Dealer
Yes

May 31, 2024

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Like the experience, but the car has some issues that needs attention. I hope happens More

by kfmichilsen
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Recommend Dealer
Yes

Other Employees Tagged: TJ Gamble

May 30, 2024

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Kylie did a great job getting our Canyon fixed in record time. He even check to make sure the radio was covered by the extended warranty More

by flrvnanadlg
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Recommend Dealer
Yes

Other Employees Tagged: Kiley Anderson, Zack Beserock

May 31, 2024

Phillips Buick GMC responded

Thank you for sharing your positive experience with us. We're thrilled to hear that Kylie provided excellent service in quickly fixing your Canyon. We always aim to go the extra mile for our customers. If you have any more needs in the future, feel free to reach out. We appreciate your kind words! Sincerely, the Team at Phillips Buick GMC

May 30, 2024

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i have answered this before got my service of when i got the insurance was perfect More

by ejmhartley
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Recommend Dealer
Yes
May 31, 2024

Phillips Buick GMC responded

Thank you for the 5-star review! We're thrilled to hear that you had a perfect experience with your service at Phillips Buick GMC. We're here for you whenever you need assistance with your vehicle or any other services. Drive safely! Sincerely, the Team at Phillips Buick GMC

May 30, 2024

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Service department is excellent. My service advisor Jim was very knowledgeable very polite and patient More

by teresa.jpm7
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Recommend Dealer
Yes
May 31, 2024

Phillips Buick GMC responded

Thank you for sharing your positive experience with our service department, Teresa! We're glad to hear that Jim provided you with excellent service and was knowledgeable, polite, and patient. We appreciate your feedback and look forward to assisting you again in the future. Sincerely, the Team at Phillips Buick GMC

May 29, 2024

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Courtesy friendly and thorough discussion about how the truck acts and when did light come on More

by SOWER.STEVE
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Recommend Dealer
Yes
May 31, 2024

Phillips Buick GMC responded

Thank you for taking the time to leave a positive review of your experience at Phillips Buick GMC! We're glad to hear that you found our team to be courteous, friendly, and thorough during your discussion about the truck. If you have any more questions or need further assistance with your vehicle, feel free to reach out to us anytime. We appreciate your feedback and hope to see you again in the future! Sincerely, the Team at Phillips Buick GMC

May 29, 2024

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Brought in my 2020 suburban with ac not blowing cold ,while up north a car shop replaced the condenser when we left notice it wasn't cooling brought it to you thinking I'm going to spend a fortune to ge More

by paul_hileman
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Recommend Dealer
Yes
May 31, 2024

Phillips Buick GMC responded

Thank you, Paul, for sharing your experience with us and for your kind words! We are thrilled to hear that our team at Phillips Buick GMC was able to diagnose the issue with your 2020 Suburban's AC efficiently and honestly. We always strive to provide transparent and reliable service to our customers. If you have any more automotive needs in the future, please don't hesitate to reach out. We appreciate your trust in us! Sincerely, the Team at Phillips Buick GMC

May 19, 2024

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I had a recall they took care. of right away. And were courteous and did a good job More

by JJOHNSON2739
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Recommend Dealer
Yes
May 21, 2024

Phillips Buick GMC responded

Thank you for the positive review! We are pleased to hear that you had a great experience with us regarding your recall service. We appreciate your kind words about our team's courtesy and quality work. Please feel free to reach out if you need anything in the future. See you next time! Sincerely, the Team at Phillips Buick GMC

May 18, 2024

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Fantastic Service. Very thorough and informative! Being in the service industry it’s refreshing and enjoyable I sell golf cars for the Villages. We are driven to p More

by JKA.
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Recommend Dealer
Yes
May 22, 2024

Phillips Buick GMC responded

Thank you for the 5-star review! We are thrilled to hear that you had a fantastic experience with us at Phillips Buick GMC. We appreciate your kind words about our thorough and informative service. We are committed to providing excellent service to all our customers. We look forward to serving you again in the future! Sincerely, the Team at Phillips Buick GMC

May 16, 2024

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I was over charged for a simple issue that I have had conversation with the service tech More

by wwfleming2891
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Recommend Dealer
Yes
May 17, 2024

Phillips Buick GMC responded

We appreciate you taking the time to share your feedback. We understand your concerns about the charges, and we encourage you to reach out to our service team directly to discuss this matter further. Your satisfaction is essential to us, and we are committed to providing the best service possible. Sincerely, the Team at Phillips Buick GMC

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