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Phillips Buick GMC - Service Center

Fruitland Park, FL

4.4
1,048 Reviews

1,048 Reviews of Phillips Buick GMC - Service Center

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April 13, 2025

Non flexible m No room to deal Pushing sales manager not willing to work with cash deal. More

by alwilkins
Recommend Dealer
Yes
Employees Worked With
Kat
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Apr 14, 2025 -

Phillips Buick GMC responded

Thank you for sharing your experience with us. We appreciate your feedback and understand your concerns regarding flexibility and negotiations. At Phillips Buick GMC, we aim to provide the best service possible and welcome your input to improve our processes. If you'd like to discuss your experience further, please feel free to reach out to us directly. We value your feedback and hope to have the opportunity to better serve you in the future. Sincerely, the Team at Phillips Buick GMC

April 11, 2025

wouldn’t buy a car from anyone other than Scott Hall. currently on car number three! More

by lynnetauriello
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Berlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 11, 2025 -

Phillips Buick GMC responded

Thank you for your amazing review, Lynne! We're so glad to hear that you've trusted Phillips Buick GMC with your car purchases and Scott Hall has provided such great service for you. We truly appreciate your loyalty and look forward to helping you with your next vehicle! Sincerely, the Team at Phillips Buick GMC

April 10, 2025

GMC had a recall on our 2021 pick up truck. . The dealership got our truck in asap and did the repairs in one visit..Thank you for the quick response and attention to our needs More

by aslade2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zack Beserock
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 11, 2025 -

Phillips Buick GMC responded

Thank you for your kind words! We at Phillips Buick GMC appreciate your feedback regarding the quick repair of your 2021 pickup truck. It’s always our goal to provide efficient and attentive service to our customers. We look forward to assisting you again in the future! Sincerely, the Team at Phillips Buick GMC

April 10, 2025

Knowledgeable, courteous staff. Prompt completion of work. Kept me informed during the entire process. I will continue to use this dealership for my truck service needs. More

by Michael
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Berlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 10, 2025 -

Phillips Buick GMC responded

Thank you, Michael, for your wonderful review! We're thrilled to hear that you had a positive experience with our knowledgeable and courteous staff at Phillips Buick GMC. Keeping our customers informed throughout the process is important to us, and we look forward to assisting you with your truck service needs in the future. We appreciate your loyalty! Sincerely, the Team at Phillips Buick GMC

April 08, 2025

Had an oil drip, thought it was the main seal found out. It was the oil pan seal. Zack did a good job communicating the changes. Seems like it took a little longer than expected. Dropped off Monday. Got it More

by Lawrence
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zack Beserock
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 09, 2025 -

Phillips Buick GMC responded

Thank you for your feedback, Lawrence. We appreciate you sharing your experience regarding the oil pan seal and the communication provided by Zack during the process. We strive to keep our customers informed and ensure clear cost estimates. While we aim for efficiency, it’s important to take the necessary time to do the job right. If you have any further questions or concerns, please don’t hesitate to reach out to us at Phillips Buick GMC. We look forward to assisting you in the future! Sincerely, the Team at Phillips Buick GMC

April 08, 2025

Work was good. Tire and quick lube were excellent and quick. The alignment took longer than it should have when I was waiting. I watched and I believe the mechanic More

by Ken
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Kiley Anderson
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 09, 2025 -

Phillips Buick GMC responded

Thank you for your feedback, Ken! We appreciate your positive comments about the Quick Lube and Tire Mount services at Phillips Buick GMC. We understand that the alignment took longer than expected, and we appreciate you bringing this to our attention. Your time is valuable, and we strive to ensure every service meets that standard. If you have any further concerns, please feel free to reach out to us directly. We hope to serve you better in the future! Sincerely, the Team at Phillips Buick GMC

April 08, 2025

I brought my truck ìn for a diagnostics, I waited for 3 hours, they came out and told me they want to keep my truck for a couple of days, they didn't even do the diagnostics More

by Randysmith723
Recommend Dealer
No
Employees Worked With
Service department
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Apr 10, 2025 -

Phillips Buick GMC responded

Thank you for sharing your experience with us, Randy. I understand that waiting for diagnostics and then being informed that your truck would need to stay for additional days can be frustrating. At Phillips Buick GMC, we strive to provide timely and effective service to all our customers. I appreciate your feedback and encourage you to contact us directly to discuss this with you further and learn more about your experience. Your satisfaction is important to us. Sincerely, the Team at Phillips Buick GMC

April 05, 2025

Great experience Knowledgeable, kind, Courteous, mindful of my time Friendly, deserves a raise Helpful, paitent More

by Candym7370
Recommend Dealer
Yes
Employees Worked With
Daniel wertz
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Apr 06, 2025 -

Phillips Buick GMC responded

Thank you, Candy, for your wonderful review! We're thrilled to hear about your great experience at Phillips Buick GMC. Our team takes pride in being knowledgeable and courteous, and it's gratifying to know they were able to assist you so well. We appreciate your kind words and hope to see you again soon! Sincerely, the Team at Phillips Buick GMC

April 04, 2025

Didn't explain much about all the Function on the screen. Still trying to figure it.all out. Onstar isn't much help either. More

by Sanders2173
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ed Owens
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Apr 07, 2025 -

Phillips Buick GMC responded

Thank you for sharing your experience. It's disappointing to hear that you're having difficulty with the features on your vehicle's screen. Your feedback is valuable, and we encourage you to reach out to us directly at Phillips Buick GMC so we can provide you with the guidance you need. Thank you for bringing this to our attention. Sincerely, the Team at Phillips Buick GMC

April 03, 2025

Zack was courteous - very knowledgeable - knew exactly what the problem was Explained what the issue was More

by Evejimk
Recommend Dealer
Yes
Employees Worked With
Zack
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Apr 03, 2025 -

Phillips Buick GMC responded

Thank you for your wonderful review! We're thrilled to hear that Zack provided you with courteous and knowledgeable service at Phillips Buick GMC. We always aim to ensure our customers understand any issues and feel supported. We look forward to seeing you again soon! Sincerely, the Team at Phillips Buick GMC

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