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Phillips Buick GMC - Service Center

Fruitland Park, FL

4.4
990 Reviews

990 Reviews of Phillips Buick GMC - Service Center

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January 04, 2025

I was pleasantly surprised with the service l received at Phillips Buick GMC. I’m from out of town and my Yukon wouldn’t start. The service manager took my information and checked me in. That afterno More

by tonyjrivera
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zack Beserock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 06, 2025 -

Phillips Buick GMC responded

Thank you so much for your kind words! We’re thrilled to hear that you had a positive experience at Phillips Buick GMC, even while visiting from out of town. It's great to know that our service manager was able to assist you with your Yukon so efficiently. We look forward to being your dealer in the future! Safe travels and see you next time! Sincerely, the Team at Phillips Buick GMC

January 03, 2025

Had a mechanical issue with my new GMC while out of state on vacation. They got the car in a fixed as soon as they could get the parts. More

by jeffgunn33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zack Beserock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 04, 2025 -

Phillips Buick GMC responded

Thank you for your positive feedback! We’re glad to hear that you had a good experience with Phillips Buick GMC while getting your GMC fixed during your vacation. Our team works hard to ensure your needs are met, even in unexpected situations. We hope to see you again soon! Sincerely, the Team at Phillips Buick GMC

January 02, 2025

service advisor was pleasant and knowledgeable, service center was a bit slow, end result, problem solved! More

by TRWUSMC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Berlin
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 03, 2025 -

Phillips Buick GMC responded

Thank you for your feedback! We appreciate your understanding regarding the service center's pace, and we're glad to hear that your issue was resolved. At Phillips Buick GMC, we strive for a balance of efficiency and effectiveness. If you have any more feedback or need assistance, please don’t hesitate to reach out. We hope to see you again soon! Sincerely, the Team at Phillips Buick GMC

January 02, 2025

Efficient, knowledgeable. Clean, work done in timely manner, courteous. I will be back for more sevice More

by jimmm1832
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zack Beserock
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 03, 2025 -

Phillips Buick GMC responded

Thank you for your wonderful review! We're thrilled to hear that you found our service to be efficient, knowledgeable, and courteous at Phillips Buick GMC. We appreciate your kind words about our cleanliness and timely work. We look forward to welcoming you back for more service in the future! Sincerely, the Team at Phillips Buick GMC

January 02, 2025

It took to long. Cracked radio. Indents in dashboard. Never returned calls.haven't summited paper work to warranty company which has delayed reimbursement for car ren More

by randyadsit
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Zack Beserock
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 03, 2025 -

Phillips Buick GMC responded

Thank you for sharing your experience with us, Randy. We appreciate your feedback regarding the issues you faced with your vehicle, including the cracked radio and dashboard indents. This information has been passed along to management so we can ensure your feedback is addressed. Your satisfaction is important to us, and we want to help resolve these matters. Sincerely, the Team at Phillips Buick GMC

January 02, 2025

Employees knowledgeable, efficient and friendly. Service quickly completed. Jim and Bob in service exceptional and understanding. I More

by yramedaw
Workmanship
Recommend Dealer
Yes
Employees Worked With
Jim Berlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bob
Jan 03, 2025 -

Phillips Buick GMC responded

Thank you for your wonderful review! We’re thrilled to hear that you had a positive experience at Phillips Buick GMC and that our team, especially Jim and Bob, provided you with exceptional service. Your kind words about their knowledge and efficiency mean a lot to us. We look forward to welcoming you back for your next visit! Sincerely, the Team at Phillips Buick GMC

January 01, 2025

The best. Called GM, on my behalf, and got my work covered under warranty. The warranty had actually expired, but they covered it to the tune of $1700. More

by DFWALKER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zack Beserock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 03, 2025 -

Phillips Buick GMC responded

Thank you for your wonderful review! We're thrilled to hear that we were able to assist you with your warranty coverage, even beyond the expiration date. At Phillips Buick GMC, we strive to provide exceptional service, and it's great to know that we made a positive impact on your experience. We look forward to serving you again in the future! Sincerely, the Team at Phillips Buick GMC

January 01, 2025

Awesome experience while in town visiting family and having my truck towed here! My truck was fixed very quickly. Pleasant experience More

by GABBY.SCHNEPP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Berlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 03, 2025 -

Phillips Buick GMC responded

Thank you for your wonderful feedback, Gabby! We're so glad to hear that you had an awesome experience at Phillips Buick GMC while getting your truck fixed. We strive to provide quick and pleasant service for all our customers. If you're ever in town again, we'd love to assist you. Safe travels! Sincerely, the Team at Phillips Buick GMC

January 01, 2025

I've brought my truck in to have repairs done on more than one occasion.. Tim was a technician who made the repairs. He is very professional. When Tim does repairs on my vehicle It's always returned in m More

by David
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Berlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 03, 2025 -

Phillips Buick GMC responded

Thank you, David, for your wonderful review! We truly appreciate your kind words about Tim and the excellent service you’ve received at Phillips Buick GMC. It's great to hear that your truck was returned in much better condition after Tim's repairs. We look forward to seeing you again for any future service needs! Sincerely, the Team at Phillips Buick GMC

January 01, 2025

No effort made to welcome you and no attention paid to customer 's arrival , could not make maintenance appointment, waiting time questionable More

by NORMANDMARTEL1953
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Berlin
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 03, 2025 -

Phillips Buick GMC responded

Thank you for your feedback, Norman. We are disappointed to hear your experience at Phillips Buick GMC didn't meet your expectations regarding the welcome you received and the appointment scheduling process. Your insights are important to us, and we strive to improve our customer service. Please feel free to contact us directly to discuss your concerns further. We appreciate your input and hope to serve you better in the future. Sincerely, the Team at Phillips Buick GMC

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