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Phillips Buick GMC - Service Center

Fruitland Park, FL

4.4
1,046 Reviews

1,046 Reviews of Phillips Buick GMC - Service Center

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April 10, 2025

GMC had a recall on our 2021 pick up truck. . The dealership got our truck in asap and did the repairs in one visit..Thank you for the quick response and attention to our needs More

by aslade2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zack Beserock
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 11, 2025 -

Phillips Buick GMC responded

Thank you for your kind words! We at Phillips Buick GMC appreciate your feedback regarding the quick repair of your 2021 pickup truck. It’s always our goal to provide efficient and attentive service to our customers. We look forward to assisting you again in the future! Sincerely, the Team at Phillips Buick GMC

April 08, 2025

Had an oil drip, thought it was the main seal found out. It was the oil pan seal. Zack did a good job communicating the changes. Seems like it took a little longer than expected. Dropped off Monday. Got it More

by Lawrence
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zack Beserock
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 09, 2025 -

Phillips Buick GMC responded

Thank you for your feedback, Lawrence. We appreciate you sharing your experience regarding the oil pan seal and the communication provided by Zack during the process. We strive to keep our customers informed and ensure clear cost estimates. While we aim for efficiency, it’s important to take the necessary time to do the job right. If you have any further questions or concerns, please don’t hesitate to reach out to us at Phillips Buick GMC. We look forward to assisting you in the future! Sincerely, the Team at Phillips Buick GMC

April 08, 2025

Work was good. Tire and quick lube were excellent and quick. The alignment took longer than it should have when I was waiting. I watched and I believe the mechanic More

by Ken
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Kiley Anderson
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 09, 2025 -

Phillips Buick GMC responded

Thank you for your feedback, Ken! We appreciate your positive comments about the Quick Lube and Tire Mount services at Phillips Buick GMC. We understand that the alignment took longer than expected, and we appreciate you bringing this to our attention. Your time is valuable, and we strive to ensure every service meets that standard. If you have any further concerns, please feel free to reach out to us directly. We hope to serve you better in the future! Sincerely, the Team at Phillips Buick GMC

April 08, 2025

I brought my truck ìn for a diagnostics, I waited for 3 hours, they came out and told me they want to keep my truck for a couple of days, they didn't even do the diagnostics More

by Randysmith723
Recommend Dealer
No
Employees Worked With
Service department
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Apr 10, 2025 -

Phillips Buick GMC responded

Thank you for sharing your experience with us, Randy. I understand that waiting for diagnostics and then being informed that your truck would need to stay for additional days can be frustrating. At Phillips Buick GMC, we strive to provide timely and effective service to all our customers. I appreciate your feedback and encourage you to contact us directly to discuss this with you further and learn more about your experience. Your satisfaction is important to us. Sincerely, the Team at Phillips Buick GMC

April 05, 2025

Great experience Knowledgeable, kind, Courteous, mindful of my time Friendly, deserves a raise Helpful, paitent More

by Candym7370
Recommend Dealer
Yes
Employees Worked With
Daniel wertz
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Apr 06, 2025 -

Phillips Buick GMC responded

Thank you, Candy, for your wonderful review! We're thrilled to hear about your great experience at Phillips Buick GMC. Our team takes pride in being knowledgeable and courteous, and it's gratifying to know they were able to assist you so well. We appreciate your kind words and hope to see you again soon! Sincerely, the Team at Phillips Buick GMC

April 04, 2025

Didn't explain much about all the Function on the screen. Still trying to figure it.all out. Onstar isn't much help either. More

by Sanders2173
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ed Owens
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 07, 2025 -

Phillips Buick GMC responded

Thank you for sharing your experience. It's disappointing to hear that you're having difficulty with the features on your vehicle's screen. Your feedback is valuable, and we encourage you to reach out to us directly at Phillips Buick GMC so we can provide you with the guidance you need. Thank you for bringing this to our attention. Sincerely, the Team at Phillips Buick GMC

April 03, 2025

Zack was courteous - very knowledgeable - knew exactly what the problem was Explained what the issue was More

by Evejimk
Recommend Dealer
Yes
Employees Worked With
Zack
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Apr 03, 2025 -

Phillips Buick GMC responded

Thank you for your wonderful review! We're thrilled to hear that Zack provided you with courteous and knowledgeable service at Phillips Buick GMC. We always aim to ensure our customers understand any issues and feel supported. We look forward to seeing you again soon! Sincerely, the Team at Phillips Buick GMC

April 02, 2025

Had an emergency break down and they took excellent care of my truck. Did a great job with the repairs More

by SEIICHINODA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zack Beserock
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 02, 2025 -

Phillips Buick GMC responded

Thank you for your wonderful feedback! We're thrilled to hear that you had a positive experience with Phillips Buick GMC during your emergency breakdown. Our team is dedicated to taking great care of our customers and their vehicles, and we're glad you found our repair services to be excellent. We appreciate your support and look forward to assisting you in the future! Sincerely, the Team at Phillips Buick GMC

April 02, 2025

Didn’t try to up sell me. Waiting room was comfortable and nice that coffee was provided. More

by NO20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zack Beserock
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 02, 2025 -

Phillips Buick GMC responded

Thank you for your wonderful review! We're glad to hear that you appreciated our comfortable waiting area and complimentary coffee, as well as our no-pressure approach at Phillips Buick GMC. We strive to create a positive experience for all our customers and are thrilled that we met your expectations. We look forward to seeing you again soon! Sincerely, the Team at Phillips Buick GMC

March 30, 2025

Excellent service. It was an extremely easy process and was all covered by warranty. Recommend. More

by Rachel.jennings1@snhu.edu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Berlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kiley Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zack Beserock
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 31, 2025 -

Phillips Buick GMC responded

Thank you, Rachel! We truly appreciate your positive feedback about your experience with Phillips Buick GMC. We're glad to hear that you found the process easy and that everything was covered by warranty. Your recommendation means a lot to us, and we look forward to serving you again in the future! Sincerely, the Team at Phillips Buick GMC

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