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Phillips Buick GMC - Service Center

Fruitland Park, FL

4.4
990 Reviews

990 Reviews of Phillips Buick GMC - Service Center

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January 28, 2025

Hundred thousand mile maintenance completed easy scheduling easy drop off easy pick up and completed on time with no surprises More

by BUDFORLIFE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Berlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 29, 2025 -

Phillips Buick GMC responded

Thank you for your feedback! We're thrilled to hear that your hundred thousand mile maintenance at Phillips Buick GMC went smoothly. Our team strives to make scheduling and service as hassle-free as possible. We look forward to seeing you again for your next service! Sincerely, the Team at Phillips Buick GMC

January 27, 2025

Work was completed when promised. Service advisor made contact prior to any work being performed. More

by SGTJD13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Berlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 27, 2025 -

Phillips Buick GMC responded

Thank you for your wonderful review! We're thrilled to hear that the work was completed on time and that our service advisor kept you informed throughout the process. At Phillips Buick GMC, we strive to provide excellent communication and service. We look forward to seeing you again for any future needs! Sincerely, the Team at Phillips Buick GMC

January 26, 2025

Terrible experience I took my gmc denali pick up in for check engine lights and it took over 4 hours while I waited and then it was fixed for 2days and I have taken it back 2 more times but couldn’t leave More

by LUCKWHITE1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Zack Beserock
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 28, 2025 -

Phillips Buick GMC responded

Thank you for sharing your experience with us. We understand your frustration regarding the ongoing issues with your GMC Denali and the extended wait times for service at Phillips Buick GMC. Your feedback is valuable to us, and we are always looking for ways to improve. Please consider reaching out directly so we can address your concerns more thoroughly and find a resolution that works for you. We appreciate your patience and hope to improve your experience in the future. Sincerely, the Team at Phillips Buick GMC

January 25, 2025

The repair was done in a timely manner. The staff was friendly and informative. I will be back. Thank you, More

by Rs.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zack Beserock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 27, 2025 -

Phillips Buick GMC responded

Thank you for your kind words! We're thrilled to hear that your repair was done promptly and that our staff made a positive impression. We look forward to welcoming you back to Phillips Buick GMC anytime you need us! Sincerely, the Team at Phillips Buick GMC

January 24, 2025

Arrived 15 minutes before opening but the service department were ready and wrote up my repair anyway. Recall service completed within time frame given. More

by DAWN.REEVES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Berlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 25, 2025 -

Phillips Buick GMC responded

Thank you, Dawn, for your wonderful review! We truly appreciate your recognition of our service department's readiness and efficiency at Phillips Buick GMC. We're pleased to hear that your recall service was completed promptly. We look forward to serving you again in the future! Sincerely, the Team at Phillips Buick GMC

January 24, 2025

Kept the schedule and had my car completed on time. Friendly staff and my car was returned clean. More

by Rs.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zack Beserock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 26, 2025 -

Phillips Buick GMC responded

Thank you for your review! We're glad to hear that your vehicle was completed on time and that our friendly staff left it clean for you. At Phillips Buick GMC, we strive to provide excellent service, and your feedback helps us maintain our standards. We look forward to seeing you again! Sincerely, the Team at Phillips Buick GMC

January 24, 2025

My service representative was friendly, courteous, helpful and professional. The reason for my going to the dealership was driver side air bag recall. The work preformed was very good. Thanks for pro More

by sealdaws8556
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kiley Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 26, 2025 -

Phillips Buick GMC responded

Thank you for your positive review! We're thrilled to hear that you had a great experience at Phillips Buick GMC, and that our team provided you with friendly and professional service regarding your GMC Acadia's airbag recall. Your safety is our priority, and we appreciate your trust in us. We look forward to seeing you again for your future service needs! Sincerely, the Team at Phillips Buick GMC

January 21, 2025

On time and very professional! ! Will continue to go here for all of my automotive needs. More

by me
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kiley Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zack Beserock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 22, 2025 -

Phillips Buick GMC responded

Thank you so much for your fantastic review! We're thrilled to hear that you had a professional experience at Phillips Buick GMC. We look forward to assisting you with all your automotive needs in the future! Sincerely, the Team at Phillips Buick GMC

January 21, 2025

I needed my tires balanced based on what oil change dept told me. Had this done and quite satisfied. More

by baxgra
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Berlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kiley Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zack Beserock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 22, 2025 -

Phillips Buick GMC responded

Thank you for your feedback! We're glad to hear you were satisfied with the tire balancing service at Phillips Buick GMC. If you need any further assistance or have any questions, don't hesitate to reach out. We look forward to serving you again!

January 21, 2025

I was disappointed that I didn’t get notified right away that my part for my GMC was in. After two weeks I called to check and guess what my part was in, I was told that the part would have to be painted be More

by Bob Page
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zack Beserock
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 22, 2025 -

Phillips Buick GMC responded

Thank you for sharing your thoughts with us. We understand how important timely communication is, especially regarding your GMC parts. We appreciate your feedback, and we’re glad to hear everything is working well after the installation. Should you have any further concerns, please don’t hesitate to reach out to us at Phillips Buick GMC. Thank you for choosing us, and we hope to serve you better in the future!