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Phillips Buick GMC - Service Center

Fruitland Park, FL

4.4
990 Reviews

990 Reviews of Phillips Buick GMC - Service Center

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June 03, 2024

Problem was fixed. Not being able to make an appointment and just having to wait and see how long it will take is not a good plan for those of us who work. More

by KDRN
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zack Beserock
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 05, 2024 -

Phillips Buick GMC responded

Thank you for sharing your feedback. We understand the frustration of waiting with uncertainty. Your time is valuable, and we do our best to complete service matters quickly. We would appreciate the opportunity to discuss this matter further to find a suitable solution. Please feel free to contact us at your earliest convenience. Sincerely, the Team at Phillips Buick GMC

June 01, 2024

I will NEVER buy another Buick. Jim in service was excellent I’m sure I bought a lemon More

by cathycottilli
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Berlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 04, 2024 -

Phillips Buick GMC responded

Thank you for your feedback. Please reach out to us at Phillips Buick GMC so we can work together to address any issues and ensure your satisfaction. Sincerely, the Team at Phillips Buick GMC

May 31, 2024

Great service, Blake Kelly always points me in the right direction. We’re lucky to have this great company in our hometown. More

by bryan74
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kiley Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zack Beserock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Blake Kelly
Jun 03, 2024 -

Phillips Buick GMC responded

Thank you for the positive review, Bryan! We're thrilled to hear about your great experience with Blake at Phillips Buick GMC. We appreciate your support and look forward to assisting you again in the future. Sincerely, the Team at Phillips Buick GMC

May 30, 2024

Kylie did a great job getting our Canyon fixed in record time. He even check to make sure the radio was covered by the extended warranty More

by flrvnanadlg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Berlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kiley Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zack Beserock
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 31, 2024 -

Phillips Buick GMC responded

Thank you for sharing your positive experience with us. We're thrilled to hear that Kylie provided excellent service in quickly fixing your Canyon. We always aim to go the extra mile for our customers. If you have any more needs in the future, feel free to reach out. We appreciate your kind words! Sincerely, the Team at Phillips Buick GMC

May 30, 2024

Courteous, professional, helpful and wonderful communication. I would recommend this company for your service needs. More

by htammi1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kiley Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 31, 2024 -

Phillips Buick GMC responded

Thank you for the kind words and recommendation! We appreciate your feedback and are delighted to hear about your positive experience with us. We look forward to serving you again in the future. Sincerely, the Team at Phillips Buick GMC

May 30, 2024

i have answered this before got my service of when i got the insurance was perfect More

by ejmhartley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Berlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 31, 2024 -

Phillips Buick GMC responded

Thank you for the 5-star review! We're thrilled to hear that you had a perfect experience with your service at Phillips Buick GMC. We're here for you whenever you need assistance with your vehicle or any other services. Drive safely! Sincerely, the Team at Phillips Buick GMC

May 30, 2024

Service department is excellent. My service advisor Jim was very knowledgeable very polite and patient More

by teresa.jpm7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Berlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 31, 2024 -

Phillips Buick GMC responded

Thank you for sharing your positive experience with our service department, Teresa! We're glad to hear that Jim provided you with excellent service and was knowledgeable, polite, and patient. We appreciate your feedback and look forward to assisting you again in the future. Sincerely, the Team at Phillips Buick GMC

May 29, 2024

Brought in my 2020 suburban with ac not blowing cold ,while up north a car shop replaced the condenser when we left notice it wasn't cooling brought it to you thinking I'm going to spend a fortune to ge More

by paul_hileman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Berlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 31, 2024 -

Phillips Buick GMC responded

Thank you, Paul, for sharing your experience with us and for your kind words! We are thrilled to hear that our team at Phillips Buick GMC was able to diagnose the issue with your 2020 Suburban's AC efficiently and honestly. We always strive to provide transparent and reliable service to our customers. If you have any more automotive needs in the future, please don't hesitate to reach out. We appreciate your trust in us! Sincerely, the Team at Phillips Buick GMC

May 29, 2024

Courtesy friendly and thorough discussion about how the truck acts and when did light come on More

by SOWER.STEVE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Berlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 31, 2024 -

Phillips Buick GMC responded

Thank you for taking the time to leave a positive review of your experience at Phillips Buick GMC! We're glad to hear that you found our team to be courteous, friendly, and thorough during your discussion about the truck. If you have any more questions or need further assistance with your vehicle, feel free to reach out to us anytime. We appreciate your feedback and hope to see you again in the future! Sincerely, the Team at Phillips Buick GMC

May 19, 2024

I had a recall they took care. of right away. And were courteous and did a good job More

by JJOHNSON2739
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Berlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 21, 2024 -

Phillips Buick GMC responded

Thank you for the positive review! We are pleased to hear that you had a great experience with us regarding your recall service. We appreciate your kind words about our team's courtesy and quality work. Please feel free to reach out if you need anything in the future. See you next time! Sincerely, the Team at Phillips Buick GMC

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