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Phillips Buick GMC - Service Center

Fruitland Park, FL

4.3
1,118 Reviews

1,118 Reviews of Phillips Buick GMC - Service Center

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September 27, 2025

I just brought the truck in for a quick recall. Jim had me in the system and was expecting me to the repair went quickly and I was out the door. Thank you More

by gatoree96
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Berlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 28, 2025 -

Phillips Buick GMC responded

Thank you for your kind words! We're delighted to hear that Jim had everything ready for your quick recall service at Phillips Buick GMC. We appreciate your feedback and look forward to seeing you again for any future needs! Safe travels! Sincerely, the Team at Phillips Buick GMC

September 27, 2025

Everything went fantastic. Thank you for the quick diagnostic and repair. Will be sure to spread the word. More

by Astiles
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zack Beserock
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 28, 2025 -

Phillips Buick GMC responded

Thank you so much for your wonderful feedback, Astiles! We're thrilled to hear that everything went fantastic with your diagnostic and repair at Phillips Buick GMC. Your willingness to spread the word means a lot to us. We look forward to assisting you again in the future! Sincerely, the Team at Phillips Buick GMC

September 27, 2025

The service department did a good job on repairing my transmission cooler and making sure it was taken care of through my warranty. The lube station was very thorough in regards to my oil change and serv More

by c.wilson1034
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zack Beserock
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 28, 2025 -

Phillips Buick GMC responded

Thank you for your kind words! We're delighted to hear that our service department took great care of your transmission cooler and that you were satisfied with the thorough oil change and inspection. Your recommendation means a lot to us! Our team looks forward to serving you again at Phillips Buick GMC. Sincerely, the Team at Phillips Buick GMC

September 27, 2025

Oil change caused leaking oil. Had to return to get it fixed. Audio amp were placed and only 1 speaker working. Had to return to get it fixed. More

by jackshell29
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Zack Beserock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 28, 2025 -

Phillips Buick GMC responded

Thank you for letting us know how things went, Jack. We understand your concerns about the service outcomes for both the oil change and audio system installation. At Phillips Buick GMC, our goal is to ensure that all service work is completed professionally, and your feedback helps us gain insight into how customers experience our service. Please don’t hesitate to contact us if you’d like to talk about your experience further. Your trust matters to us. Sincerely, the Team at Phillips Buick GMC

September 27, 2025

2024 Denali pickup with a sunroof leak that they have find and fix numerous times with no success They have gone as far as to replace the sunroof assembly and called in an expert on water leaks and cou More

by Chip
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zack Beserock
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 28, 2025 -

Phillips Buick GMC responded

Thank you for sharing your experience with us. We understand your concerns regarding the ongoing issue with your 2024 GMC Sierra 1500 Denali pickup and appreciate you bringing this to our attention. Please reach out to us directly at Phillips Buick GMC so we can discuss your situation in more detail and work towards a positive outcome. Your satisfaction is our priority, and we want to ensure your truck is in perfect condition. Thank you for your feedback, and we look forward to assisting you. Sincerely, the Team at Phillips Buick GMC

Sep 29, 2025 -

Chip responded

Returned this morning (Monday) to Phillips with the same issue of water leaking inside the cab. After Sunday nights heavy rain this is when the leak occurs. Your service manager ask me to leave the truck so they can try again to find the problem. This is the fifth time for the same issue. I need help to resolve this problem Paul Hansen

September 26, 2025

My AC was not working properly, so I took it to them for repair. I told the service guy I wanted it fixed a d he quoted me $4500.00. I said ok, but I expect it to work like new. I got the car back after the More

by hstaffan1
Recommend Dealer
No
Sep 28, 2025 -

Phillips Buick GMC responded

Thank you for sharing your experience. We understand your concerns regarding the repair of your vehicle’s AC and the challenges you’ve faced during the process. At Phillips Buick GMC, we aim to provide thorough vehicle assessments and accurate service information, and your feedback helps us better understand our customers’ experiences. If you’d like to share more details about your visit, please don’t hesitate to reach out. Your concerns are taken seriously. Sincerely, the Team at Phillips Buick GMC

September 26, 2025

Service and staff were friendly and efficient. Technicians diagnosed the problem promptly and fixed it. The Buick is running well now as before. More

by GChalustowski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zack Beserock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 26, 2025 -

Phillips Buick GMC responded

Thank you for your wonderful review! We're thrilled to hear that you had a positive experience with our friendly and efficient staff at Phillips Buick GMC. It's great to know that our technicians were able to diagnose and fix the problem with your Buick promptly. We appreciate your feedback and look forward to serving you again in the future! Sincerely, the Team at Phillips Buick GMC

September 25, 2025

Very helpful Zak goes out of his way to get u taken care of as soon as possible More

by Bowdenmike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zack Beserock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 26, 2025 -

Phillips Buick GMC responded

Thank you for your kind words, Mike! We truly appreciate your recognition of Zak’s efforts to ensure you received excellent service at Phillips Buick GMC. We’re glad to hear that you had a positive experience, and we look forward to assisting you again in the future! Sincerely, the Team at Phillips Buick GMC

September 25, 2025

Great service and attention to the customer. However, we were at the service center for 3 hours to change a rear signal bulb. More

by tiano909
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zack Beserock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 26, 2025 -

Phillips Buick GMC responded

Thank you for your feedback! Our team is delighted to hear you received great service and attention at Phillips Buick GMC. We appreciate your patience during your visit to our service center and understand that a 3-hour wait for a simple task can be frustrating. Your experience is important to us, and we always strive to improve our service times. Please feel free to reach out to us directly if you have any further concerns or suggestions. Hoping to have the opportunity to provide an even better experience in the future. Sincerely, the Team at Phillips Buick GMC

September 24, 2025

The service was quick and friendly, however I was told in the parts arrived I'll be given a phone call to let me know to set up an appointment. I never received that particular phone call. More

by brewster2727
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zack Beserock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 25, 2025 -

Phillips Buick GMC responded

Thank you for your feedback. We're glad to hear that you found our service quick and friendly. We appreciate your comments regarding the communication about your parts. While we strive to keep our customers informed, it seems we missed the mark this time. Please feel free to reach out to us directly at Phillips Buick GMC, and we'll ensure that you receive the assistance you need. We look forward to serving you again! Sincerely, the Team at Phillips Buick GMC