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Phillips Buick GMC - Service Center

Fruitland Park, FL

4.4
1,046 Reviews

1,046 Reviews of Phillips Buick GMC - Service Center

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May 22, 2025

Waited almost 3 hrs and no results. Called Mr Free and no results from him More

by Jp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Zack Beserock
3.0
This rating includes all reviews, with more weight given to recent reviews.
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May 22, 2025 -

Phillips Buick GMC responded

Thank you for your feedback. We understand how disappointing it is to wait for an extended period without updates, especially after reaching out for assistance and receiving no response. Your time is important, and communication should reflect that. If you'd like to discuss your experience further, the team at Phillips Buick GMC is available — please contact us at your convenience. Sincerely, the Team at Phillips Buick GMC

May 18, 2025

As always Daniel Wertz is amazing absolutely an asset to this establishment. He goes out of his way to make sure everything is fkawless More

by Johngurgen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Wertz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 18, 2025 -

Phillips Buick GMC responded

We appreciate your review, John! We’re happy to hear that Daniel has made such a positive impact during your visits to Phillips Buick GMC. His dedication to providing flawless service truly makes a difference. Thank you and we look forward to seeing you again soon! Sincerely, the Team at Phillips Buick GMC

May 17, 2025

Joe working in the suspension department did and excellent job in explaining what was needed and every step of the process. Great job Joe well pleased. Thanks More

by kellyrev@bellsouth.net
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zack Beserock
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 17, 2025 -

Phillips Buick GMC responded

Thank you for your fantastic feedback about your experience at Phillips Buick GMC! We're thrilled to hear that Joe from the suspension department provided excellent service and kept you informed throughout the process. We appreciate your kind words and hope to see you again soon! Sincerely, the Team at Phillips Buick GMC

May 15, 2025

602 dollars to diagnose a computer chip malfunction which couldn't be fixed part discontinued and to change transmission fluid outrages ! More

by loumazzio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Unknown
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May 16, 2025 -

Phillips Buick GMC responded

Thank you for sharing your feedback. We understand your concerns about the diagnosis fee and the service provided at Phillips Buick GMC. We strive to offer transparency in our pricing and the best solutions for our customers. If you would like to discuss your experience further, please feel free to reach out to us directly. Your feedback is valuable, and we appreciate you bringing this to our attention. Sincerely, the Team at Phillips Buick GMC

May 14, 2025

Great service at both the Lightning Lube and the regular Service Department. Service Advisors were polite and not pushy. More

by smmasse74
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Berlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 14, 2025 -

Phillips Buick GMC responded

Thank you for your kind words! We're thrilled to hear that you had a great experience with our Lightning Lube and Service Department at Phillips Buick GMC. Our team strives to provide polite and helpful service, and it's wonderful to know that we met your expectations. We look forward to seeing you again for your next service visit! Sincerely, the Team at Phillips Buick GMC

May 11, 2025

Courteous They did excellent job Zach was great ordered part and came in in 2 days More

by twcii
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zack Beserock
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 11, 2025 -

Phillips Buick GMC responded

Thank you for your wonderful review! We’re thrilled to hear that you had an excellent experience at Phillips Buick GMC and that Zach provided great service in getting your part ordered quickly. We appreciate your feedback and look forward to seeing you again! Sincerely, the Team at Phillips Buick GMC

May 09, 2025

Provided with quick, quality service! Just wish we had been offered complimentary water on such a hot day. More

by Swalby1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Berlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 09, 2025 -

Phillips Buick GMC responded

Thank you for your review! We're glad to hear you received quick and quality service at Phillips Buick GMC. Your feedback about complimentary water on hot days is appreciated and will be taken into consideration for the future. We hope to see you again soon! Sincerely, the Team at Phillips Buick GMC

May 08, 2025

It was good. It took them some time because the gas tank straps were corroded but they kept working until they solved the problem! More

by heetseeker01d
Recommend Dealer
Yes
Employees Worked With
Don't remember...
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May 08, 2025 -

Phillips Buick GMC responded

Thank you for your positive review! We appreciate your understanding and patience as we worked through the issue with the gas tank straps. At Phillips Buick GMC, we strive to ensure that every problem is addressed thoroughly. We hope to see you again soon! Sincerely, the Team at Phillips Buick GMC

May 04, 2025

Friendly, very professional. Under promised and over delivered, my car was done early. Thank you More

by watkinsdhjr
Recommend Dealer
Yes
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May 04, 2025 -

Phillips Buick GMC responded

Thank you for your kind words! We’re thrilled to hear that you had a great experience at Phillips Buick GMC and that your car was completed ahead of schedule. We always strive to exceed expectations. We look forward to seeing you again! Sincerely, the Team at Phillips Buick GMC

May 02, 2025

Friendly, experienced, and easy to work with Professional, caring, communicative, responsive, honest, integrity, and very up front about the repair More

by collins_011
Recommend Dealer
Yes
Employees Worked With
Zack Beserock
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May 02, 2025 -

Phillips Buick GMC responded

Thank you for your wonderful review, Collins! We at Phillips Buick GMC appreciate your kind words and are thrilled to hear that you found our team friendly, experienced, and communicative. Honesty and integrity are important to us, and it's great to know that we could provide that during your experience. We look forward to assisting you again in the future!

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