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Phillips Buick GMC - Service Center

Fruitland Park, FL

4.4
990 Reviews

990 Reviews of Phillips Buick GMC - Service Center

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August 11, 2024

My experience was very personal. I enjoyed working with your sales force to get financing in line with my budget guidelines. I enjoy driving the XT5 everyday. More

by alawyerch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fred "Coach" Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kiley Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 12, 2024 -

Phillips Buick GMC responded

Thank you for your wonderful review! We're thrilled to hear that you had a personal experience with our team at Phillips Buick GMC and that you enjoyed getting your financing set up for your XT5. It's great to know you're enjoying driving it every day! We look forward to assisting you again in the future. Safe travels! Sincerely, the Team at Phillips Buick GMC

August 09, 2024

Arrived before 9am explained my problem and was immediately taken care of and was back on the road by 9:45. Advisor was very nice, listened to me and took care of the problem. Thanks More

by FRANKGONZ995
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zack Beserock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 09, 2024 -

Phillips Buick GMC responded

Thank you for your wonderful review! We're thrilled to hear that you had a quick and positive experience at Phillips Buick GMC. It’s great that our advisor listened and took care of your problem promptly. We appreciate your feedback and look forward to seeing you again! Sincerely, the Team at Phillips Buick GMC

August 08, 2024

Courteous and knowledgeable staff. They provide excellent and accurate information and suggestions. Repairs were satisfactory and completed in a timely manner. As usual, a positive exp More

by M70WIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Berlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 08, 2024 -

Phillips Buick GMC responded

Thank you for your kind words! We at Phillips Buick GMC are thrilled to hear that you had a positive experience with our courteous and knowledgeable staff. We strive to provide excellent service and accurate information, so it's great to know that your repairs were completed satisfactorily and on time. We look forward to assisting you again in the future! Sincerely, the Team at Phillips Buick GMC

August 07, 2024

Phillips was the only dealership that was willing to diagnose and fix the Onstar notification on my vehicle next day. Jim was my service advisor and he was professional and honest. The service departmen More

by B
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Berlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 08, 2024 -

Phillips Buick GMC responded

Thank you so much for your wonderful review! We're glad to hear that Phillips Buick GMC was able to quickly diagnose and fix the OnStar notification issue on your vehicle. It's great to know that Jim provided you with professional and honest service, and that you found our service department to be clean and efficient. We truly appreciate your high recommendation and look forward to assisting you again in the future! Sincerely, the Team at Phillips Buick GMC

August 06, 2024

Jim treated me well and was super professional. My baby came back to me quickly and I’m a happy camper More

by JOE022657
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Berlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 07, 2024 -

Phillips Buick GMC responded

Thank you for your fantastic review! We’re thrilled to hear that you had a great experience with us at Phillips Buick GMC and that your vehicle was returned to you promptly. We appreciate your kind words about Jim's professionalism. We look forward to serving you again in the future! Sincerely, the Team at Phillips Buick GMC

August 03, 2024

Zach in the Service Department was friendly and efficient. He got me checked in within a few minutes and had my vehicle over to the service center within 5 minutes. I was able to converse with my More

by John Boido Sr.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zack Beserock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Parrish
Aug 06, 2024 -

Phillips Buick GMC responded

Thank you so much for your wonderful review! We're thrilled to hear about your positive experience with Zach and Brian in our Service Department at Phillips Buick GMC. It's great to know their friendly and efficient service made a difference for you. We truly appreciate your recognition of their skills and professionalism! We look forward to serving you again and thank you for being a loyal GM customer! Sincerely, the Team at Phillips Buick GMC

August 01, 2024

Brought the vehicle in to have it repaired. Same issue. Continue to occur. Dealership refuse to fix it More

by btonic45
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Zack Beserock
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 02, 2024 -

Phillips Buick GMC responded

Thank you for sharing your experience with us. We understand the frustration of having ongoing issues with your vehicle and we appreciate your feedback. At Phillips Buick GMC, we strive to provide high-quality service, and it’s concerning to hear that we didn’t meet your expectations. We encourage you to reach out to us directly so we can address your concerns and work towards a resolution. Your satisfaction is important to us. Sincerely, the Team at Phillips Buick GMC

August 01, 2024

Jason was a great salesman. I returned the next day with a question and someone else helped me. Great staff overall! More

by drohweder29
Recommend Dealer
Yes
Employees Worked With
Jason Hadley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 02, 2024 -

Phillips Buick GMC responded

Thank you for your wonderful review! We’re thrilled to hear that you had a positive experience with our team, especially with our sales staff. Jason and the rest of the team at Phillips Buick GMC are dedicated to providing excellent service. We look forward to seeing you again soon! Sincerely, the Team at Phillips Buick GMC

July 31, 2024

Good quick service. The cost for the battery was a little more than I would have liked. More

by cmbcab01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kiley Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 01, 2024 -

Phillips Buick GMC responded

Thank you for your feedback! We appreciate your positive comments about our quick service at Phillips Buick GMC. We understand that pricing can be a concern, and we strive to offer competitive rates while maintaining high-quality service. If you have any questions or need further assistance, please don't hesitate to reach out. We look forward to serving you again! Sincerely, the Team at Phillips Buick GMC

July 30, 2024

The service was great and i like when they said the would like to go home and they can Back to pick up together my car . What a great service you provided . More

by PYM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zack Beserock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 31, 2024 -

Phillips Buick GMC responded

Thank you for your wonderful review! We’re thrilled to hear that you had a great experience with our service team at Phillips Buick GMC. It's our pleasure to provide convenient options for our customers. We look forward to seeing you again for your next visit! Sincerely, the Team at Phillips Buick GMC

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