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Phillips Buick GMC - Service Center

Fruitland Park, FL

4.4
990 Reviews

990 Reviews of Phillips Buick GMC - Service Center

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October 01, 2024

They are Very professional and accommodating. They answer questions without making you feel stupid or unimportant. More

by r-deaton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Blake Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zack Beserock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 03, 2024 -

Phillips Buick GMC responded

Thank you for your kind words! We at Phillips Buick GMC strive to provide professional and accommodating service to all our customers. Your feedback means a lot to us, and we’re glad we could assist you without making you feel unimportant. We hope to see you again soon! Sincerely, the Team at Phillips Buick GMC

September 26, 2024

My vehicle was checked in and quickly evaluated by the desk technician. Replacement of a bad battery was completed in a reasonable amount of time. More

by Jimbo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zack Beserock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 27, 2024 -

Phillips Buick GMC responded

Thank you for your kind words! We're glad to hear that your vehicle's battery replacement was completed promptly and to your satisfaction. At Phillips Buick GMC, we strive to provide efficient service for our customers. We look forward to seeing you again for any future needs! Sincerely, the Team at Phillips Buick GMC

September 25, 2024

Everyone is helpful, attentive, cheerful - oil change, service, sales persons. Would definitely recommend this dealership to everyone. Always a good experience. More

by CRON405
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Bonner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Berlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 26, 2024 -

Phillips Buick GMC responded

Thank you for your wonderful review! We’re thrilled to hear that you had a great experience at Phillips Buick GMC with our helpful and cheerful team. Your recommendation means a lot to us. We look forward to seeing you again for your next visit! Sincerely, the Team at Phillips Buick GMC

September 25, 2024

I brought my car in for an engine knock and cruise control issue. The knock was addressed but the issue with the cruise control still exists. I informed the tech that the issue is with the brake peddl More

by rickgeiler
Workmanship
Service Communication
Recommend Dealer
No
Employees Worked With
Zack Beserock
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 26, 2024 -

Phillips Buick GMC responded

Thank you for sharing your experience with us. We understand how frustrating it can be when an issue persists, especially after you've taken the time to diagnose it. We appreciate your feedback regarding the cruise control problem you mentioned, and we encourage you to reach out to Phillips Buick GMC directly. Please let us know how we can assist further, as your satisfaction is important to us. We hope to resolve this for you soon. Sincerely, the Team at Phillips Buick GMC

September 24, 2024

The service was excellent from the mechanics to the cashiers. Will continue to buy and receive service at Phillips. More

by Jerome Morrow
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zack Beserock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 25, 2024 -

Phillips Buick GMC responded

Thank you, Jerome! We greatly appreciate your kind words about the excellent service you received from our team at Phillips Buick GMC. We are thrilled to know that you plan to continue your business with us. We look forward to assisting you again in the future! Sincerely, the Team at Phillips Buick GMC

September 22, 2024

Came in for oil change and recall, recall didn’t apply to my car oil change took almost two hours we won’t be back More

by Jim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Zack Beserock
3.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 24, 2024 -

Phillips Buick GMC responded

Thank you for sharing your experience with us. We understand that you felt the oil change took longer than expected and that the recall did not apply to your vehicle. Your feedback is valuable, and we aim to improve our services. If you would like to discuss this further, please reach out to Phillips Buick GMC directly. We appreciate your input and hope to have the opportunity to serve you better in the future. Sincerely, the Team at Phillips Buick GMC

September 22, 2024

The driver who took me to retrieve my vehicle was extremely professional and cheerful! What an outstanding service! More

by catherinemargaretholt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick
Sep 24, 2024 -

Phillips Buick GMC responded

Thank you for your wonderful feedback! We’re thrilled to hear that you had an outstanding experience at Phillips Buick GMC and that our driver provided you with such professional and cheerful service. We truly appreciate your support and look forward to seeing you again! Sincerely, the Team at Phillips Buick GMC

September 21, 2024

When I arrived the person at the counter took my recall paper and proceeded to tell me that he didn't have me in the computer. I told him I received text and he said he needed to know who it was from. I More

by Doodlie
Workmanship
Service Time
Recommend Dealer
No
Employees Worked With
Zack Beserock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 23, 2024 -

Phillips Buick GMC responded

Thank you for your feedback. We appreciate you taking the time to share your experience at Phillips Buick GMC. Your satisfaction is important to us, and we encourage you to reach out to us directly if you have any further thoughts or concerns. Thank you again for your input, and we hope to provide you with a better experience in the future. Sincerely, the Team at Phillips Buick GMC

September 19, 2024

Second trip for a leaking sun roof First - clogged drain???? Second - no leaks found The next rain should tell More

by Chip
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zack Beserock
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 20, 2024 -

Phillips Buick GMC responded

Thank you for sharing your experience with Phillips Buick GMC. We appreciate you bringing your concerns about the leaking sunroof to our attention. It's important for us to ensure your vehicle is in top shape. If you have any further questions or need assistance, please do not hesitate to reach out. We value your feedback and are here to help! Sincerely, the Team at Phillips Buick GMC

September 19, 2024

Told couldn’t get parts. Went to other dealer had it fixed the same day. More

by Wjfrakes
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not known
Sep 20, 2024 -

Phillips Buick GMC responded

Thank you for your feedback. We understand your frustration regarding the parts availability. We appreciate you sharing your experience and encourage you to reach out to us at Phillips Buick GMC if there’s anything more we can assist you with in the future. Your satisfaction is important to us, and we're committed to improving our services. Sincerely, the Team at Phillips Buick GMC

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