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Phillips Buick GMC - Service Center

Fruitland Park, FL

4.4
990 Reviews

990 Reviews of Phillips Buick GMC - Service Center

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October 15, 2024

Great service dep and oil change dep very easy to get apt great personal friendly More

by allures-clefts.0i
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Berlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zack Beserock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 17, 2024 -

Phillips Buick GMC responded

Thank you for your wonderful feedback! We're thrilled to hear that you had a great experience with our service and oil change departments at Phillips Buick GMC. Our team strives to provide friendly and efficient service, so it's fantastic to know we met your expectations. We look forward to seeing you again for your next appointment! Sincerely, the Team at Phillips Buick GMC

October 10, 2024

I have over 100,000 miles so it was time for maintenance. Transmission service, front and rear differential service, and transfer case service. All was completed on time and they didn't try to sell me an More

by ss8414569
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kiley Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 11, 2024 -

Phillips Buick GMC responded

Thank you for your great review! We're glad to hear that your maintenance service, including transmission and differential services, was completed on time and without any unnecessary sales pressure. At Phillips Buick GMC, we strive to provide transparent and reliable service to our customers. We appreciate your trust in us and look forward to seeing you again for your next service! Sincerely, the Team at Phillips Buick GMC

October 08, 2024

Fantastic service . Fixed my camera and other electronic issues I had. (My gate transponder in my driver arm rest was interfering) Thanks team! Dave in The Villages. Ki More

by Dave work
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kiley Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 10, 2024 -

Phillips Buick GMC responded

We’re thrilled to hear that you had a fantastic experience with us at Phillips Buick GMC. It's great to know that our team was able to resolve your camera and electronic issues, as well as provide you with oil change recommendations for your new GMC. We appreciate your feedback and look forward to assisting you again in the future! Sincerely, the Team at Phillips Buick GMC

October 07, 2024

Great timely service, knowledgeable, friendly staff. They have shuttle service took me home and picked me up when my vehicle was finished. More

by kbromell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zack Beserock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 09, 2024 -

Phillips Buick GMC responded

Thank you for your wonderful review! We’re thrilled to hear about your positive experience with our timely service and friendly staff at Phillips Buick GMC. It’s great that you took advantage of our shuttle service. We appreciate your feedback and hope to see you again soon! Sincerely, the Team at Phillips Buick GMC

October 07, 2024

Great service and outstanding people. Thank you always taking good care of all of us. More

by KENNY.PHILLIPS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Berlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kiley Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zack Beserock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 09, 2024 -

Phillips Buick GMC responded

Thank you for your wonderful review, Kenny! We truly appreciate your kind words about the service and our team at Phillips Buick GMC. It's our pleasure to take care of you, and we look forward to seeing you again soon! Sincerely, the Team at Phillips Buick GMC

October 07, 2024

$70,000 truck Three trips to the dealership for a sunroof leak 1. cleaned drain - still leaking 2. No trouble found - still leaking 3. Need to replace glass and seal??- 2 weeks out and second hu More

by Chip
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Zack Beserock
3.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 09, 2024 -

Phillips Buick GMC responded

Thank you for sharing your experience with us. We understand how concerning the sunroof leak in your truck is, especially with the weather conditions. It's our priority to ensure your vehicle is in excellent condition, and we appreciate your patience through these visits. Please reach out to us directly at Phillips Buick GMC so we can expedite a solution for you. Your satisfaction is important to us, and we want to address your concerns as swiftly as possible. Thank you again for your feedback. Sincerely, the Team at Phillips Buick GMC

Oct 09, 2024 -

Chip responded

What can you do to fix the problem? Three chances and still leaking. My major concern is that the truck WILL be damaged and then we are in a battle for it to be repaired, replaced or buy back. It seems to me that it’s not a major deal until the interior is damaged and has to be replaced. I bought and paid for a brand new truck and I don’t want a rebuild one So I hope the right person will take notice and fix the problem correctly sooner rather than later.

Oct 09, 2024 -

Chip responded

I'm leaving town on business for a week this Sunday - if the storm allows. What can you do to exopodite the repairs and stop the damage to the truck?

October 07, 2024

I dealt with Jim Berlin in the service dept. and I am extremely happy with the customer service he provided. He explained everything to me and made sure I had a good experience. He went above an More

by MYRTLE_56007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Berlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 09, 2024 -

Phillips Buick GMC responded

Thank you for your wonderful review! We truly appreciate your kind words about Jim and the exceptional service you received at Phillips Buick GMC. It's fantastic to hear that he went above and beyond to ensure you had a great experience, especially with your warranty covering the service. We look forward to assisting you again in the future! Sincerely, the Team at Phillips Buick GMC

October 05, 2024

Wonderful, better than expected. Service was quick, accommodating and honest. The area was clean, and comfortable. More

by jmiller498
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kiley Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 08, 2024 -

Phillips Buick GMC responded

Thank you for your wonderful review! We appreciate your feedback about the quick and accommodating service at Phillips Buick GMC. It's great to hear that you found our area clean and comfortable. We look forward to welcoming you back soon! Sincerely, the Team at Phillips Buick GMC

October 04, 2024

The people working the Service area was very knowledgeable and extremely friendly. Fixed my problem quickly and efficiently More

by KARI92510
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Berlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Not sure who mechanic was but he was a super nice guy
Oct 07, 2024 -

Phillips Buick GMC responded

Thank you so much for your kind words! We're thrilled to hear that our service team was knowledgeable and friendly while quickly addressing your problem. At Phillips Buick GMC, we take pride in providing exceptional service to our customers. We look forward to seeing you again soon! Sincerely, the Team at Phillips Buick GMC

October 02, 2024

Employees very helpful. Very knowledgeable. Limited time waiting. Place to wait very clean. Very courtrous. More

by 0712dar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Berlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 04, 2024 -

Phillips Buick GMC responded

Thank you for your wonderful review! We're thrilled to hear that you found our team at Phillips Buick GMC to be helpful and knowledgeable, and that your waiting time was minimal. We take pride in maintaining a clean and courteous environment for our customers. We appreciate your feedback and look forward to serving you again! Sincerely, the Team at Phillips Buick GMC

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