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Phillips Buick GMC - Service Center

Fruitland Park, FL

4.4
990 Reviews

990 Reviews of Phillips Buick GMC - Service Center

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November 17, 2024

Over charged me for doing nothing, I took my truck to another dealer to find out I need a new transmission. More

by Khansox1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don't Remember
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Nov 19, 2024 -

Phillips Buick GMC responded

Thank you for sharing your experience with us. We understand your frustration regarding the service you received and the situation with your truck's transmission. At Phillips Buick GMC, we strive to provide accurate assessments and quality service. If you would like to discuss this matter further, please reach out to us directly so we can address your concerns. We appreciate your feedback. Sincerely, the Team at Phillips Buick GMC

Nov 20, 2024 -

Khansox1 responded

You charged me $174.50 to look at mt transmission, and quoted $1200.00 for a fluid change, only to find out i needed a new transmission which was covered by warranty. I won't be back nor recommend your company.

November 17, 2024

Very satisfied. Work was done to perfection. People were all very professional Thank you for your service More

by BFERBY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zack Beserock
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 19, 2024 -

Phillips Buick GMC responded

Thank you so much for your kind words! We at Phillips Buick GMC are thrilled to hear that you were very satisfied with our service and that the work was done to perfection. Our team strives to maintain a professional atmosphere, and your feedback is invaluable. We look forward to serving you again in the future! Sincerely, the Team at Phillips Buick GMC

November 16, 2024

My check engine light was on and Zack got me in early the next morning to have it checked out. Another dealership said they couldn't service my vehicle for 7 days. The service provided by Phillips Buick w More

by Cathy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zack Beserock
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 19, 2024 -

Phillips Buick GMC responded

Thank you, Cathy, for your wonderful review! We're thrilled to hear that Zack was able to quickly assist you with your check engine light issue. At Phillips Buick GMC, we strive to provide excellent service and make our customers' experiences as smooth as possible. We appreciate your feedback and hope to see you again for any future needs! Sincerely, the Team at Phillips Buick GMC

November 15, 2024

Very responsive to an urgent situation and problem repair. Diagnostics were done quickly and problem resolved. More

by Shirley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kiley Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 18, 2024 -

Phillips Buick GMC responded

Thank you, Shirley! We truly appreciate your kind words about the responsive service you received at Phillips Buick GMC. It's great to hear that we could quickly diagnose and resolve your urgent situation. We look forward to assisting you again in the future! Sincerely, the Team at Phillips Buick GMC

November 15, 2024

Once they got the part, all went smoothly. Was happy to have the audio back and working. More

by Loriwilson0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zack Beserock
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 18, 2024 -

Phillips Buick GMC responded

Thank you for sharing your experience with us. We're glad to hear that once we received the part, everything went smoothly and you're happy to have the audio working again. We appreciate your feedback and look forward to assisting you again at Phillips Buick GMC. If you have any other needs or questions, please don't hesitate to contact us. Sincerely, the Team at Phillips Buick GMC

November 15, 2024

I’ve never had a better experience buying a car or truck! . We made appointment to test drive the vehicle we were interested in and they had it pulled up and ready.to go The salesman knew the vehicle and cou More

by sandysmc
Recommend Dealer
Yes
Employees Worked With
Scott Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 18, 2024 -

Phillips Buick GMC responded

Thank you so much for your amazing review! We are thrilled to hear that you had such a positive experience buying your truck at Phillips Buick GMC. It’s great to know that our team was able to provide the knowledge and efficiency you were looking for. We appreciate your recommendation and look forward to assisting you with any future purchases. Enjoy your new truck! Sincerely, the Team at Phillips Buick GMC

November 14, 2024

First visit to your dealership and service advisor was very pleasant I believe his name is Zack. Kept me updated and told me approximately how long the repair would take. More

by cathybrown713
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zack Beserock
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 15, 2024 -

Phillips Buick GMC responded

Thank you for your kind words! We're thrilled to hear that your first visit to Phillips Buick GMC was a positive experience, and that Zack provided you with excellent service and updates during your repair. We appreciate your feedback and look forward to welcoming you back in the future! Sincerely, the Team at Phillips Buick GMC

November 14, 2024

Really nice people and great service. A pleasure to do business with these guys. A+ More

by halmjones
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Berlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian was awesome
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Nov 15, 2024 -

Phillips Buick GMC responded

Thank you so much for your kind words! We truly appreciate your positive feedback about the great service provided by our team at Phillips Buick GMC. It was a pleasure doing business with you as well! We look forward to assisting you again in the future. Sincerely, the Team at Phillips Buick GMC

November 09, 2024

Were able to get my truck in and fixed within a week very happy with service. Very courteous More

by Normanmanncarpentry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kiley Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Diesel mechanic who worked on truck was. Very nice
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Nov 11, 2024 -

Phillips Buick GMC responded

Thank you for your fantastic review! We’re thrilled to hear that we were able to fix your truck quickly and that you were happy with our service. At Phillips Buick GMC, we strive to provide courteous and efficient service to all our customers. We appreciate your feedback and hope to see you again soon! Sincerely, the Team at Phillips Buick GMC

November 08, 2024

Always fast, friendly, accurate and reliable service. The service advisors are very knowledgeable and courteous. Highly recommend. More

by Roysjeep
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zack Beserock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 11, 2024 -

Phillips Buick GMC responded

Thank you for your kind words! We truly appreciate your positive review and are thrilled to hear that you had a fast, friendly, and reliable experience at Phillips Buick GMC. Our service advisors take pride in providing knowledgeable and courteous assistance. We look forward to serving you again in the future. Please feel free to share your experience with others! Sincerely, the Team at Phillips Buick GMC

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