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Phillips Buick GMC - Service Center

Fruitland Park, FL

4.4
990 Reviews

990 Reviews of Phillips Buick GMC - Service Center

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November 23, 2024

Great customer service. We took our vehicle in not sure what was wrong with the air conditioner. The staff inspected it and were able to quickly identify the issue give us More

by luv2travel4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Berlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kiley Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zack Beserock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 25, 2024 -

Phillips Buick GMC responded

Thank you for your wonderful review! We are thrilled to hear that our team at Phillips Buick GMC provided you with great customer service and efficiently resolved the issue with your air conditioner. It's fantastic to know that the quote was accurate and that you were satisfied with the total cost. We appreciate your support and look forward to assisting you again in the future! Sincerely, the Team at Phillips Buick GMC

November 22, 2024

I was pleased with the efficiency that my problem was resolved and I did not have to come back More

by jimdloniak
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kiley Anderson
3.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 25, 2024 -

Phillips Buick GMC responded

Thank you for your feedback, Jim! We’re glad to hear that your issue was resolved efficiently and that you didn’t need to return. At Phillips Buick GMC, we strive to provide a smooth experience for our customers. If there's anything else we can do to earn a 5-star rating, please don't hesitate to reach out. We look forward to serving you again! Sincerely, the Team at Phillips Buick GMC

November 20, 2024

Great service and explanation of necessary work. I believe they charged a fair price and did not make me wait too long. More

by shelm6845
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Berlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 22, 2024 -

Phillips Buick GMC responded

Thank you for your wonderful review! We at Phillips Buick GMC are thrilled to hear that you experienced great service and appreciated our explanations regarding the necessary work. We're glad you felt our pricing was fair and that we kept your wait time to a minimum. We look forward to assisting you again in the future! Sincerely, the Team at Phillips Buick GMC

November 20, 2024

I had a non critical issue with a new vehicle and they had to order parts. They called and said the parts were in and I took the car in. When they returned my car they then told me the other parts needed More

by Anita.drescher605
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Fred "Coach" Allen
4.0
This rating includes all reviews, with more weight given to recent reviews.
Zack Beserock
3.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 22, 2024 -

Phillips Buick GMC responded

Thank you for sharing your experience with us. We understand how frustrating it can be to make multiple trips for a single repair, and we appreciate your patience throughout the process. Your feedback is important, and we will work to ensure all parts are available prior to scheduling repairs in the future. If there's anything further we can assist you with, please feel free to reach out to us at Phillips Buick GMC. We value your business and aim to provide you with a smoother experience next time. Sincerely, the Team at Phillips Buick GMC

November 19, 2024

They are mostly accurate with diagnostics and get the car fixed I love that they are not pushy trying to upsell items! More

by LCULPEPPER63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kiley Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 21, 2024 -

Phillips Buick GMC responded

Thank you for your wonderful feedback! We're thrilled to hear that you appreciate the accuracy of our diagnostics and that our team at Phillips Buick GMC is focused on providing a pressure-free experience. We aim to keep our customers satisfied and informed without the upsell pressure. We look forward to assisting you again in the future! Sincerely, the Team at Phillips Buick GMC

November 19, 2024

Ed Owens the best Service was good good good Oil change was fast. Super fast Didn’t to get out and of car More

by bigbobgtp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Berlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kiley Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zack Beserock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 21, 2024 -

Phillips Buick GMC responded

Thank you! We appreciate your wonderful feedback about your recent experience at Phillips Buick GMC. It's great to hear that you found our oil change service to be quick and convenient. We look forward to serving you again in the future! Sincerely, the Team at Phillips Buick GMC

November 19, 2024

Excellent service, professional staff, courteous , knowledgeable technicians work efficiently done and highly recommended and will return for future services More

by RGROSSMAN321
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zack Beserock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 21, 2024 -

Phillips Buick GMC responded

Thank you so much for your wonderful review! We greatly appreciate your kind words about our professional staff and knowledgeable technicians at Phillips Buick GMC. It’s fantastic to know that you found our service efficient and to your satisfaction. We look forward to seeing you again for your future services. Thank you for recommending us! Sincerely, the Team at Phillips Buick GMC

November 19, 2024

I had an issue. Went into service department and within seconds they knew what it was. Ordered the part. Two days later they called and part was in. Dropped car off More

by masssp1577
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zack Beserock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 21, 2024 -

Phillips Buick GMC responded

Thank you for your wonderful review! We truly appreciate your feedback about your experience in our service department at Phillips Buick GMC. It's great to hear that our team was able to quickly identify and resolve your issue, ensuring your vehicle was fixed efficiently under warranty. We strive to provide excellent service and your kind words reaffirm our efforts. We look forward to assisting you again in the future! Sincerely, the Team at Phillips Buick GMC

November 18, 2024

Good experience, always done with no issues or needed follow up, but now I need to type enough words More

by RMPHILIPPI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zack Beserock
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 20, 2024 -

Phillips Buick GMC responded

Thank you for your positive review! We're delighted to hear that you had a good experience at Phillips Buick GMC and that everything was completed smoothly without any follow-up needed. Your satisfaction is our priority, and we appreciate your feedback. We look forward to seeing you again for your next visit! Sincerely, the Team at Phillips Buick GMC

November 18, 2024

Cat, she was more than helpful. Cat is my sales lady. I call her when I have a problem. More

by laststop54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cat Langbehn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 20, 2024 -

Phillips Buick GMC responded

Thank you for your wonderful feedback! We're thrilled to hear that Cat has been such a great help to you at Phillips Buick GMC. It's always our goal to provide excellent service and support, and it's great to know that you feel comfortable reaching out to her. We look forward to assisting you again in the future! Sincerely, the Team at Phillips Buick GMC

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