Phillips Buick GMC - Service Center

Very unsatisfied, the vehicle was not fixed. I was not given any options to resolve. I was not given any options to resolve. More

The best customer service in Lake county. I highly recommend Phillips Buick GMC to everyone I highly recommend Phillips Buick GMC to everyone More

Very professional friendly and very helpful efficient very fast in doing their job would recommend you guys to my friends very fast in doing their job would recommend you guys to my friends More

Jim Berlin very courteous. Appreciated ride back home.. Done sooner than expected. Easy check out. Appreciated ride back home.. Done sooner than expected. Easy check out. More

I was greeted as soon as I got to the dealership and about an hour later I was on my way. The software update was done and I've had no problems "so far". about an hour later I was on my way. The software update was done and I've had no problems "so far". More

They were upfront about everything from shuttle service to pricing. Very professional with no surprises ! to pricing. Very professional with no surprises ! More

It is a pleasure to deal with Jim Berlin, always cheerful and helpful. Great representative of your Dealership. and helpful. Great representative of your Dealership. More

Very friendly and extremely helpful. If I'm ever stranded on a highway I will be looking for a GM dealership sign! If I'm ever stranded on a highway I will be looking for a GM dealership sign! More

I was greeted warmly by friendly and professional staff. I received a complimentary ride home while my car was serviced as well as a pick up when my car was ready. The work was completed, and I was more th I received a complimentary ride home while my car was serviced as well as a pick up when my car was ready. The work was completed, and I was more than satisfied - I felt like they cared about me. More

We were told that a new battery had been installed in our purchase of a used 2021 Encore. Unfortunately we found out later that the battery in the car was the original battery and now that battery malfunctio purchase of a used 2021 Encore. Unfortunately we found out later that the battery in the car was the original battery and now that battery malfunctioned and needed to be replaced. We were told we would be responsible for full payment of the new battery and the base charge for instillation would be approximately $174- the standard hourly rate-also, the new battery would be guaranteed for only one year. We left the dealership and proceeded to buy a new battery from Advanced Auto Parts that charged us $256, but came with free installation and a 3 year warranty. I watched the transition change by the lady, the event took over a 45min. to change because the new battery had an electrical module connected to the top of the battery with several wires connected for output-not an easy task that was doing for free. That particular situation formulated a sour-dour impression of the dealer from that point on. NOW NO MORE DEALS WITH THESE PEOPLE FORWARD, WEARE DONE WITH THEM AND ALSO WITH THE DEALER IN OCALA that has been trying to sell a new Jeep. --fat chance for that to happen. More