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Phillips Buick GMC - Service Center

Fruitland Park, FL

4.4
1,047 Reviews

1,047 Reviews of Phillips Buick GMC - Service Center

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June 11, 2025

Rude, confrontational, and argumentative. My new truck had a lift performed by. POR Prior to me paying for it. Headache, loose upper control arm. Kylie stated the dealership has no quality co More

by CRAIG96
Recommend Dealer
No
Employees Worked With
Kiley Anderson
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Jun 11, 2025 -

Phillips Buick GMC responded

Thank you for sharing your experience with us. We understand your concerns regarding the lift performed on your truck and the quality control issues you encountered. At Phillips Buick GMC, we strive for high standards and take feedback seriously. We encourage you to reach out to us directly so we can discuss your concerns further. Your satisfaction is important to us. Sincerely, the Team at Phillips Buick GMC

June 07, 2025

Very unsatisfied, the vehicle was not fixed. I was not given any options to resolve. More

by Herb1999atl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Zack Beserock
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 08, 2025 -

Phillips Buick GMC responded

Thank you for sharing your experience with us. It’s important to us that every customer feels heard and satisfied, and we understand your concerns regarding the vehicle not being fixed and the lack of options provided. We appreciate your feedback and would like to encourage you to contact Phillips Buick GMC directly so we can discuss it further. Thank you for bringing this to our attention. Sincerely, the Team at Phillips Buick GMC

June 06, 2025

The best customer service in Lake county. I highly recommend Phillips Buick GMC to everyone More

by lew0728
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zack Beserock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ronnie Ingram
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Jun 06, 2025 -

Phillips Buick GMC responded

Thank you so much for your kind words! We’re thrilled to hear that you had a great experience with our customer service at Phillips Buick GMC. Your recommendation means a lot to us. We look forward to assisting you again in the future! Sincerely, the Team at Phillips Buick GMC

June 05, 2025

Very professional friendly and very helpful efficient very fast in doing their job would recommend you guys to my friends More

by Christinelewis0125
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Berlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kiley Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zack Beserock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 06, 2025 -

Phillips Buick GMC responded

Thank you so much, Christine! We appreciate your recommendation and are glad that you had a positive experience with Phillips Buick GMC. Our team is dedicated to providing friendly and efficient service. We look forward to assisting you again and your friends in the future. Sincerely, the Team at Phillips Buick GMC

June 04, 2025

Jim Berlin very courteous. Appreciated ride back home.. Done sooner than expected. Easy check out. More

by craftypro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Berlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 05, 2025 -

Phillips Buick GMC responded

Thank you for your wonderful review! We’re thrilled to hear that you had a courteous experience with us at Phillips Buick GMC and that the process was quick and easy. We appreciate your feedback and look forward to serving you again in the future! Sincerely, The Team at Phillips Buick GMC

June 02, 2025

I was greeted as soon as I got to the dealership and about an hour later I was on my way. The software update was done and I've had no problems "so far". More

by ERNEST.GROFT
Recommend Dealer
Yes
Employees Worked With
Zack Beserock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 02, 2025 -

Phillips Buick GMC responded

Thank you for your review, Ernest! We're glad to hear that your experience at Phillips Buick GMC was positive and that you were promptly greeted upon arrival. It's great to know the software update went smoothly as well. If you have any questions or need assistance in the future, please don't hesitate to reach out. We look forward to seeing you again! Sincerely, the Team at Phillips Buick GMC

June 02, 2025

They were upfront about everything from shuttle service to pricing. Very professional with no surprises ! More

by BC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kiley Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zack Beserock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 02, 2025 -

Phillips Buick GMC responded

Thank you for your review! We're pleased to hear you appreciated our transparency and professionalism regarding our shuttle service and pricing at Phillips Buick GMC. Your experience is what we strive for, and we look forward to assisting you again in the future. Sincerely, the Team at Phillips Buick GMC

May 31, 2025

It is a pleasure to deal with Jim Berlin, always cheerful and helpful. Great representative of your Dealership. More

by JYOUNG49
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Berlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 01, 2025 -

Phillips Buick GMC responded

Thank you for your review! We're glad about your positive experience with Jim Berlin at Phillips Buick GMC. His cheerful and helpful demeanor truly makes a difference, and we appreciate you recognizing him. We look forward to seeing you again soon! Sincerely, the Team at Phillips Buick GMC

May 29, 2025

Very friendly and extremely helpful. If I'm ever stranded on a highway I will be looking for a GM dealership sign! More

by elainemcgown0819
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Berlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kiley Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zack Beserock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 30, 2025 -

Phillips Buick GMC responded

Thank you for your wonderful review! We're thrilled to hear that you found our team at Phillips Buick GMC to be friendly and helpful. Your support means a lot to us. If you ever need assistance, please know that we're here for you. We look forward to seeing you again! Sincerely, the Team at Phillips Buick GMC

May 25, 2025

I was greeted warmly by friendly and professional staff. I received a complimentary ride home while my car was serviced as well as a pick up when my car was ready. The work was completed, and I was more th More

by Sam B
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zack Beserock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 25, 2025 -

Phillips Buick GMC responded

Thank you, Sam, for your wonderful review! We are thrilled to hear that you felt welcomed by our friendly and professional team at Phillips Buick GMC. Providing excellent service and showing our customers that we care is our top priority. We look forward to seeing you again for your future service needs! Sincerely, the Team at Phillips Buick GMC

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