Phil Long Ford of Motor City

Didn’t have such a great experience with Kyle Lyons, but met with Dan Januska, the GM and he quickly made up for it. He was very apologetic and understanding. Because of him, I will absolutely continue met with Dan Januska, the GM and he quickly made up for it. He was very apologetic and understanding. Because of him, I will absolutely continue to buy future vehicles from this dealership. More

Buying a new car is a much easier task than a used vehicle. There is plenty of information to research on new vehicles, price, quality and much more. Armed with knowledge and dealing mostly via emai vehicle. There is plenty of information to research on new vehicles, price, quality and much more. Armed with knowledge and dealing mostly via emails and phone calls and working with Ashley we were able to come to mutually agreed to terms on a new Ford vehicle. It didn't happen quickly and Ashley was patient and not pushy as we decided exactly what it was we were wanting in a new vehicle. Kudos to Ashley. I wish the Phil Long service and parts departments were as commendable as there sales representative was in this case. PLF should be proud of their employee. More

Customer service lacks, professionalism lacks and they lie, Ford should not allow them to carry Fords name. I bought a $47K vehicle and all that has come out of their mouth is, that's not under warranty, lie, Ford should not allow them to carry Fords name. I bought a $47K vehicle and all that has come out of their mouth is, that's not under warranty, or were not going to fix that. The vehicle was dirty upon pick up and the new car buying experience was rather under excitement!!! Pathetic! More

When I first visited the dealership I should have known the quality of cars they were saleing when the first couple cars they showed me were dirty on the inside and out. But I found a car I wanted and purc the quality of cars they were saleing when the first couple cars they showed me were dirty on the inside and out. But I found a car I wanted and purchased it. Little did I know the the car I bought would breakdown four times and end up costing me well over $5000 dollars in repairs. I understand that you take some risk in buying a used car but all these repairs within a year you would expect their checks on vehicles before they sols them would be more thorough and that your check engine light would not come on within a week of purchase. I am very disappointed in there service department as well. Every time the vehicle was brought into services for the check engine light they assured me that was the problem but within 48 hours the check engine light would come back on. The sales man are Lacking in customer courtesy as well. The sales man I had was very pushy and gave me a song and dance on how the economy was slow so that why I should pay more for my vehicle. It was very uncomfortable. I recently came back from a deployment from Afghanistan you think I want hear about a salesmans personal problems. Overall I would never do business with them or recommend them to a friend. Please chose another dealership when looking for a used car. I hope who ever read this takes this as a warning. More

The sales staff made me wait an extremely long time and were not forthcoming with pricing and vehicle information. They pulled the bait and switch tactic, quoting one vehicle, then saying it wasn't on sit were not forthcoming with pricing and vehicle information. They pulled the bait and switch tactic, quoting one vehicle, then saying it wasn't on site, and then trying to sell me a more expensive vehicle. Finally, they flat-out lied about dealer mark-up, selling it to me "at cost", etc. The experience was frustrating and abusive all around. More

Went to the dealership to buy a new truck salesman convinced me to buy a new $50,000 fx4 which they did not have on the lot he promised to get one from Denver on the following day and tried to force m convinced me to buy a new $50,000 fx4 which they did not have on the lot he promised to get one from Denver on the following day and tried to force me to sign the paperwork for it that day I refused and told him I would not sign for a truck I had not even seen yet after arguing about this for about 10 minutes he agreed to bring the truck the next day on the following day when I went to pick up my new truck he told me it had lot damage on it when they arrived to pick it up but lucky for me the dealer had already ordered another one from Ford and it would arrive the following Monday they even offered to loan me a truck similar to the one I was getting for the week while I waited I told them I was not comfortable leaving my trade on there lot incase something happened to it they assured me it would be fine so I hesitantly agreed and took the loaner the next monday came and I had not heard from them so I assumed the truck was running a few days late I just kept driving the loaner finally on Thursday when I had still not heard anything I went to the dealership to ask what was going on they told me it was running late but they had just gotten off the phone with Ford and the truck would be there the next day they thanked me for my patience and offered to discount the truck $1250 I said I was sick of waiting and they told me if it was not there the following day they would give me $500 for wasting my time and give me my trade back and i could forget the whole deal so again I agreed well Friday came and still no call so I waited until Monday when the salesman called me and begged for a few more days he offered to discount an additional $750 for a total of $2000 I agreed as I really wanted this truck and figured how much longer could it take anyways well on Thursday the dealership called and told me my truck had finally gotten there I could come down and pick it up when i arrived they quickly took me to my truck which I could instantly see was the wrong truck the only similarity to the one I was supposed to get was the color I told them it was not my truck he then called me a liar and told me they had went over the differences when they told me the 1st truck was damaged and told me about this one I told him it was not the truck I was supposed to get even the vin# was wrong he again called me a liar and went to get the paperwork to prove it well turns out I was correct they screwed up again they offered to get another truck for me but it would take more time I told them I just wanted my trade in back and I would be on my way after arguing about this for about 30 minutes they agreed and went to find my trade in after an hour they returned and told me they had misplaced it and needed another day to find it when I asked about the $500 I was offered earlier that week I was told they had never said this well on the following day they called and set up a meeting to return my trade they arrived 30 minutes later and told me they lost the keys to it and had to make new ones this whole experience took exactly 3 weeks for a truck I was supposed to get the next day I will never return to any Phil Long location or recommend anyone else to More

I stopped by the dealership to trade-in a vehicle and purchase a used one. Orlando greeted me immediately and was extraordinarily friendly and helpful. He assisted me in picking out the make and model purchase a used one. Orlando greeted me immediately and was extraordinarily friendly and helpful. He assisted me in picking out the make and model that my wife and I were looking for. Orlando also got me an excellent deal on my trade-in. I was in-and-out in just over 3 hours, which includes the time it took to look at several vehicles, take a test drive, and get the new purchase washed and ready. I was contacted the next day to make sure that I was happy with the experience. Overall, I would highly recommend the dealership (and Orlando specifically) to anyone looking to purchase a vehicle. More

I had a great experience buying a car from Phil Long Ford. Orlando was very helpful and honest. I would definately recommend him to my friends and family. Ford. Orlando was very helpful and honest. I would definately recommend him to my friends and family. More

ABSOLUTELY THE BEST experience I've EVER had in purchasing a car! Would HIGHLY recommend anyone to Phil Long Lincoln/Ford for a new or used car! I've never been as impressed with the car AND the purchasing a car! Would HIGHLY recommend anyone to Phil Long Lincoln/Ford for a new or used car! I've never been as impressed with the car AND the people I've dealt with, Jeff Bentley, who immediately got back to me and worked with Kyle (financing) to get me exactly what I wanted at the price I was happy with! We are moving to GA. soon and I will still call Jeff Bentley when I am ready to trade again and will HIGHLY recommend Jeff to anyone! He took the time (well after he was due to be off for the evening) to explain everything I could want or need to know about my new Lincoln! I just can't say enough WONDERFUL things about Jeff Bentley and the dealership except to tell EVERYONE TO GO TO PHIL L Optional: 2. Would you have preferred to write this review while you were still inside the dealership? Yes, but since Jeff was so kind as to take all the time to ensure we were satisfied and knew all about the car it was getting late! We had a great time with everyone there and the experience SO STRESSLESS and that was a first for me! Jeff Bentley was so on the ball and calling me constantly to update me on what was going on, i.e., inventory, pricing, you name it, he took care of it! KUDOS TO JEFF!!! And Kyle made the financing experience easy as well!!! Plus, they were FUN and we had a great time! ONG LINCOLN/FORD for ALL your auto needs!!!! More

I had very specific colors and options in mind for my new Mustang GT and Josh did a fantastic job of searching dealer inventories around the state until he found my vehicle and had the car delivered to Color Mustang GT and Josh did a fantastic job of searching dealer inventories around the state until he found my vehicle and had the car delivered to Colorado Springs. The deal was done with no surprises. This is the second car I have purchased from Josh and I wouldn't consider using anyone else if I was in the market for a new Ford. Josh is very attentive to his customers. More