Phil Long Ford of Motor City

It took the service team over two weeks to get parts that we had already tracked down and told them where to find. They charge almost twice what the auto parts store was asking for... even though they purcha we had already tracked down and told them where to find. They charge almost twice what the auto parts store was asking for... even though they purchased them from that store. We were quoted no more than $2100, but then charged $800 and then called for an additional $1700. I had to talk to a manager to get a fair compromise and I am sure that she had know idea about the condition the vehicle was in. The technician took forever to quote repairs even after being asked on several occasions... When they did read quotes.... they quoted around $3000 in parts and over $8000 in labor to complety rebuild the vehical and suggested a new one instead. What company charges over $300 an hour for labor? The Ford site says $69. The technician broke the dash in half... yes, it is an old truck and has its issues, but now it is held together with gorilla tape and fell off less then 3 days later. We took the truck in to replace a heater core and a battery so that my father wouldnt freeze during the Colorado winter. What we learned was that this dealership and service center is horrible. I have used toyota, lexus, and nissan for years and have never had such bad customer service. They meet their quotes, complete repairs, provide loaners, and they would have fixed things they broke during the service. On a positive note... the heater core works for now. Pick well during these holidays... I would suggest another company if you are thinking of buying. My opinion of Ford has diminished and I see why they are struggling. Do better! More

These people are fantastic and care about their customers One of the best online dealers One of the best online dealers More

We were faced with a very unique problem which the team never gave up on solving. First pass was unsuccessful but do to their patience and diligence on the second pass the problem was found and corrected. never gave up on solving. First pass was unsuccessful but do to their patience and diligence on the second pass the problem was found and corrected. We truly appreciate their efforts in getting our problem solved. Throughout this process Jake (our service writer) remained in constant contact updating us on the progress and the solution. It was a joy working with this dealership and it's team of professional people. Which further solidifies our relationship with this dealership. More

Please don't ever buy a car from Phil Long Ford at Motor City. I bought a new Truck about a month ago based on the fact they can install a few accessories I needed to use the car. They said the accessories City. I bought a new Truck about a month ago based on the fact they can install a few accessories I needed to use the car. They said the accessories would be in the store within two days. It has now been a month and I still don't have my accessories. They flat out lied during the sales process and will not stand behind their promises. Do not shop there and do not trust them. More

The dealer is like most. They did not get back with me on second hand vehicles. I explained my situation but did not expect anything from them. They proved me right. They did not get back with me on second hand vehicles. I explained my situation but did not expect anything from them. They proved me right. More

Did a great job scheduling and getting my vehicle in for several issues, I drive out of the way to go to Phil long as they have taken care of my vehicle when my hometown Ford dealership wouldn't...will buy several issues, I drive out of the way to go to Phil long as they have taken care of my vehicle when my hometown Ford dealership wouldn't...will buy all of my future trucks from Phil long More