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Phil Long Ford of Motor City
Colorado Springs, CO
669 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 669 reviews
April 06, 2022
Ordered a Ford Bronco in early 2021 through Phil Long. After the chip shortage and the MIC top fiasco (not Phil Long's fault), I finally received my new 2022 Bronco on April 5, 2022. The online ordering p After the chip shortage and the MIC top fiasco (not Phil Long's fault), I finally received my new 2022 Bronco on April 5, 2022. The online ordering person (Dawa) kept me informed of the process with frequent calls and the actual purchase was smooth and easy with JB Burrows. I have to add that many Ford dealers are marking up Broncos that folks ordered way back, but Phil Long stuck to the price I ordered it at and honored the Ford price protection. Excellent experience all around. More
by Mike B
Employees Worked With
Dawa Sherpa, JB Burrows, David Peasner, Christina Wilcox
March 31, 2022
We have worked with Robert Strange for many years and he is the BEST! Austin assisted with this last purchase and we can't say enough about Phil Long's customer service and pricing! is the BEST! Austin assisted with this last purchase and we can't say enough about Phil Long's customer service and pricing! More
by Tina V.
Employees Worked With
Robert Strange, Austin Hambelton
March 28, 2022
I was mislead and lied to. I have never traded in a car before. I don't know the process. I've also never bought a new car before. when we were doing the paper work I spe I have never traded in a car before. I don't know the process. I've also never bought a new car before. when we were doing the paper work I specifically asked what my trade in value would be used for. He said they would pay off my current loan. I asked what the remaining balance would be used for. He said I could use that to start making payment. that is no the case. they applied that to a down payment. If I wasn't mislead I would not have purchased the Bronco. I came in to get service on my Ford Escape 2013. I also never got my trailer hitch back. I suffer from PTSD and Social Anxiety Disorder. When I tried to back out he got defensive...I don't handle Confrontation well so I submitted. when I tried to return Bronco I was met by a very disrespectal manager who would not believe me. Most horrible experience ever. More
by justdjordan
Employees Worked With
Neil Baldwin
March 12, 2022
Michael did a wonderful job communicating the process to us for the 2012 Ford Focus TCM computer. We appreciated his honest approach and kind demeanor. Thank you, Curt and Mary Esch us for the 2012 Ford Focus TCM computer. We appreciated his honest approach and kind demeanor. Thank you, Curt and Mary Esch More
by eschmark
Employees Worked With
Michael Burth
March 07, 2022
HORRIBLE! ! worst dealership in town marking up vehicle $20,000- $25,000 over MSRP without adding anything to the vehicle and no valid explanation for the mark ! worst dealership in town marking up vehicle $20,000- $25,000 over MSRP without adding anything to the vehicle and no valid explanation for the mark up. More
by jtcod
Employees Worked With
David Peasner
February 14, 2022
Took our car in for an issue with the sunroof. Had it fixed and then it stopped working within a few times of opening it. Took it back and was treated with so much attitude and rudeness. Basically Had it fixed and then it stopped working within a few times of opening it. Took it back and was treated with so much attitude and rudeness. Basically they managed to close the sunroof and disconnect it. Practically threw the keys at us and did’t even explain what or how we could have it properly fixed. Absolutely the worst customer service. More
by E howell
Employees Worked With
Ashley
February 05, 2022
Went to 5 dealership’s before finding Jimmy. Excellent salesperson. He was the first one that actually tried selling the vehicle rather than seeming bothered by questions. salesperson. He was the first one that actually tried selling the vehicle rather than seeming bothered by questions. More
by Ramrod202000
Employees Worked With
Jimmy walker (5 stars)
