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Phil Long Ford of Motor City
Colorado Springs, CO
668 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 668 reviews
March 31, 2022
We have worked with Robert Strange for many years and he is the BEST! Austin assisted with this last purchase and we can't say enough about Phil Long's customer service and pricing! is the BEST! Austin assisted with this last purchase and we can't say enough about Phil Long's customer service and pricing! More
by Tina V.
Employees Worked With
Robert Strange, Austin Hambelton
March 28, 2022
I was mislead and lied to. I have never traded in a car before. I don't know the process. I've also never bought a new car before. when we were doing the paper work I spe I have never traded in a car before. I don't know the process. I've also never bought a new car before. when we were doing the paper work I specifically asked what my trade in value would be used for. He said they would pay off my current loan. I asked what the remaining balance would be used for. He said I could use that to start making payment. that is no the case. they applied that to a down payment. If I wasn't mislead I would not have purchased the Bronco. I came in to get service on my Ford Escape 2013. I also never got my trailer hitch back. I suffer from PTSD and Social Anxiety Disorder. When I tried to back out he got defensive...I don't handle Confrontation well so I submitted. when I tried to return Bronco I was met by a very disrespectal manager who would not believe me. Most horrible experience ever. More
by justdjordan
Employees Worked With
Neil Baldwin
March 12, 2022
Michael did a wonderful job communicating the process to us for the 2012 Ford Focus TCM computer. We appreciated his honest approach and kind demeanor. Thank you, Curt and Mary Esch us for the 2012 Ford Focus TCM computer. We appreciated his honest approach and kind demeanor. Thank you, Curt and Mary Esch More
by eschmark
Employees Worked With
Michael Burth
March 07, 2022
HORRIBLE! ! worst dealership in town marking up vehicle $20,000- $25,000 over MSRP without adding anything to the vehicle and no valid explanation for the mark ! worst dealership in town marking up vehicle $20,000- $25,000 over MSRP without adding anything to the vehicle and no valid explanation for the mark up. More
by jtcod
Employees Worked With
David Peasner
February 14, 2022
Took our car in for an issue with the sunroof. Had it fixed and then it stopped working within a few times of opening it. Took it back and was treated with so much attitude and rudeness. Basically Had it fixed and then it stopped working within a few times of opening it. Took it back and was treated with so much attitude and rudeness. Basically they managed to close the sunroof and disconnect it. Practically threw the keys at us and did’t even explain what or how we could have it properly fixed. Absolutely the worst customer service. More
by E howell
Employees Worked With
Ashley
February 05, 2022
Went to 5 dealership’s before finding Jimmy. Excellent salesperson. He was the first one that actually tried selling the vehicle rather than seeming bothered by questions. salesperson. He was the first one that actually tried selling the vehicle rather than seeming bothered by questions. More
by Ramrod202000
Employees Worked With
Jimmy walker (5 stars)
January 27, 2022
Took my car in for diagnosis of a internment transmission issue and a door latch recall. It was only suppose to be a couple of hours and I ended up being their most of the day. Door latch recall was never do issue and a door latch recall. It was only suppose to be a couple of hours and I ended up being their most of the day. Door latch recall was never done and still isn't and car drove their from over 2 hours away but when I picked it up it was worse than when I drove it there. In my opinion take your car somewhere else and save the money,the wasted time,and the headache.sorry phil long but you failed me as a customer More
by Rmountainvw
Employees Worked With
Mark
