Phil Long Ford of Denver

Great service dept. Broken driver side mirror, and recall done in timely manner. Pleased with quick lane as well. Friendly professional staff in both of those departments Broken driver side mirror, and recall done in timely manner. Pleased with quick lane as well. Friendly professional staff in both of those departments. Thanks More

Great dealer My saleswoman was Karri and she was amazing. She made sure I felt comfortable during the entire process. I would highly recommend this dealership and My saleswoman was Karri and she was amazing. She made sure I felt comfortable during the entire process. I would highly recommend this dealership and this saleswoman. When it came to financing, James did an amazing job of getting the process done efficiently and explained everything to me that I was signing. More

Usually Excellent but Had Two BAD Days. I go back over 25 years with Phil Long since that are as perfect as humanly possible. Please appreciate that these comments relate ONLY to my visits I go back over 25 years with Phil Long since that are as perfect as humanly possible. Please appreciate that these comments relate ONLY to my visits of February 27th and March 1st, 2018. The vehicle was presented for an oil change and a vehicle safety check. The rear brake pads needed replacement. The power steering hose was defective resulting in a gradual loss of fluid. The service advisor stated that neither part was readily available. I was offered a change to wait for two to three house for the parts to be delivered or I could come back again at a later time when the parts would be on-hand. I was told that the parts would both be available the following day, February 28th. Given that I made an appointment for 7am on March 1st, two days later. SURPRISE! Apparently someone forget to order the parts. AMAZING! This is extremely atypical of my over 25 years of experiences with the Phil Long dealership on Wadsworth Boulevard. Hopefully, all will be good from this point forward. More

Excellent Purchasing experience Derrick was great to work with. We negotiated a price that made me very happy. I love my new 2018 ford escape titanium. Derrick knew the inventory Derrick was great to work with. We negotiated a price that made me very happy. I love my new 2018 ford escape titanium. Derrick knew the inventory and placed me in the car that I wanted I highly recommend Phil Long Ford and Derrick Brown More

Ryan is awesome! I went into Phil Long to look at a car that I saw on their website and it was actually located at their CO Springs location! Once I found out it was a I went into Phil Long to look at a car that I saw on their website and it was actually located at their CO Springs location! Once I found out it was at the other location I was ready to leave Ryan offered to have the car brought up for us I said no it wasn't that important as I am not really looking. Then I noticed a jeep on their lot we looked at it and it was out of my price range.......Ryan then asked what I was looking for and I couldn't really say what I was looking for but I knew what I was not looking for :) Ryan then asked if I had looked at the Ford Edge at first I was not interested I wanted a Jeep.........LONG STORY SHORT I am now an owner of a Ford Edge and I LOVE IT! Thank you Ryan for helping us! Ryan was extremely easy to work with and we will definitely work with him again! His manager Ron was awesome too More

The best in Class! I have purchased my last 6 vehicles from Phil Long Ford and over half of them I've used one person. Darren Lucero epitomizes what customer service is I have purchased my last 6 vehicles from Phil Long Ford and over half of them I've used one person. Darren Lucero epitomizes what customer service is all about and helps to foster a collaborative culture at Phil Long Ford in Littleton. I will continue to take my business here as they live up to the customer service expectations of complete satisfaction! More

Another great experience at Phil Long Quick Lane Fast courteous service!!! Professional service people who take an interest in your needs! I waited less than an hour for my service to be complete. Fast courteous service!!! Professional service people who take an interest in your needs! I waited less than an hour for my service to be complete. More

The best in Colorado This is the best Service Department in Colorado. The staff from the top represent what great customer service is all about! Steve leads by example a This is the best Service Department in Colorado. The staff from the top represent what great customer service is all about! Steve leads by example as the leader of the team but Dwayne also works to take the customers experience to the next level. More

Service I called. You took my Explorer in within the hour and had it fixed in two days after another local dealer delayed for two months with no repair date I called. You took my Explorer in within the hour and had it fixed in two days after another local dealer delayed for two months with no repair date in sight. And you told me to bring in my old Ranger for a recall I was unaware of. Better than imagined service. Thanks Don Heck and to the whole staff. I'll likely be back for a new vehicle. More

Only place we will purchase vehicles, new or used!! As General Manager, Mr. Shaugnessy has built an awesome team at Phil Long Ford. Everyone here treated us with dignity and respect. Never a Hustle or H As General Manager, Mr. Shaugnessy has built an awesome team at Phil Long Ford. Everyone here treated us with dignity and respect. Never a Hustle or Hassle!! We just purchased our third vehicle from Phil Long Ford and plan on purchasing many more. Sales, Service and Parts. This dealership is the real deal! My wife wanted a 2018 Explorer Platinum loaded. We were lucky enough to meet Mr. Andy Kroening. Andy deserves Sales Person of the Year for his outstanding customer service and job knowledge. He treated us with dignity and respect from our very first handshake. By the way...be prepared... this gentleman has a REAL handshake! . These new SUV’s are complicated machines. Andy knew every button, bell and whistle as though he had designed and built the vehicle himself. No joke! It was snowing hard and it was late in the afternoon. No other customers crazy enough to be out in this weather but my wife and I. No doubt all employees were anxious about deteriorating road conditions and were eager to get home. Andy never rushed us. In fact he encouraged us to take our time. I know he missed his dinner bell at home. He never let on! He never even looked at his watch. This guy is a class act. He provided a no-pressure atmosphere and was pleasant from introductions to deal signing. We were never, never rushed. No Hustle and no Hassle. Ever! He is the very best and takes tremendous pride in what he does. (Tall bill to fill Andy? Hey man, you set the bar!) My wife wanted to compare 2 Explorer models side-by-side. Now the sun had set and it was really snowing and blowing. Andy dug both units out of the snow, cleaned them off, warmed them up and drove them under a covered display area for our comfort and convenience. Looking around, I saw we were still the only customers foolish enough to be car shopping in a blizzard. No doubt everyone wanted to go home. Yet no one ever rolled their eyes or even hinted that they wanted to close the store and get home before the roads closed. This snowstorm intensified by the minute. We asked countless questions trying to make our selection. Never any pressure to hurry. We made our decision and were anxious to close the deal! Finally! No Hustle. No Hassle. I am willing to say Andy will be Head of Sales at Phil Long Ford very soon! (Maybe even a corner office). We will definitely ask for Andy in the future Mr. Shaunessy, I wish I could lure him away from Phil Long Ford. I would hire him in an instant. Let’s be honest. Finance is the last place most dealerships try to pressure buyers into additional packages and options. Some will even present a contract with “errors” because worn down, tired and unwary buyers will often sign without reading all the details. (“Oops, sorry about that...let me re-print that agreement with the correct numbers”. Really? Not at Phil Long Ford! Crystal gave us the opportunity for extended warranty coverage once, and that was it. No Hustle. No Hassle. It’s why we come back time after time. Buying a vehicle should be a pleasant experience, even fun. You get both and even more at Phil Long Ford. You get a great deal! Never having met General Manager Mr. Kevin Shaughnessy, we wanted to thank him for another very pleasant and gratifying experience. He actually took time from his GM responsibilities to shake our hand and thank us! What a guy! We are absolutely delighted with our deal. "Hey honey...Can we at least talk about that new 2018 charcoal metallic Raptor? I’ll do the dishes for two years. Honest”!! More