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Penske Toyota

Downey, CA

4.8
1,661 Reviews
Call Dealership (562) 904-5600
View Awards

9136 Firestone Blvd

Downey, CA

90241

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1,661 Reviews of Penske Toyota

June 20, 2022

Slow service no shuttle better waiting area nothing else nothing else nothing else nothing else More

by lmize1599
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Sean Weaver, Jennifer Norsworthy
Report | Print
Jun 27, 2022 -

Penske Toyota responded

Hello, I appreciate your feedback regarding your service visit. Given the opportunity, I would like to speak with you about your experience. Please email me at your own convenience. Thank you, Eddie Swanenburg President & General Manager Penske Toyota of Downey (562) 904-5692 eswanenburg@socalpenske.com

June 19, 2022

All the staff are Very knowledgeable and everything is done is a very timely manner More

by Josue118
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Ramirez
Report | Print
Jun 21, 2022 -

Penske Toyota responded

We here at Penske Toyota appreciate you taking the time to leave us a five-star review. Our Service Team will always be here to assist with any future needs. Come back and visit us again soon.

June 17, 2022

Thomas Arthur is excellent in service. He stays in touch and gives you all the necessary info to make decisions More

by Nickoblock
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas Arthur
Report | Print
Jun 18, 2022 -

Penske Toyota responded

We are thrilled to read that you had an excellent experience at our dealership. Our Service Team thrives on customer service, and we always explain everything to our customers to ensure they make the right decision. We appreciate your awesome review on DealerRater and thank you for being a Penske Toyota customer!

June 16, 2022

This is my 5th lease at Penske Downey, because not only are the vehicles reliable, but Linh Lam is seriously the best! He always takes care of us. THE BEST!!!! More

by Genie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Linh Lam
Report | Print
Jun 17, 2022 -

Penske Toyota responded

Hello Genie. All of us here at Penske Toyota are happy to read that you had such a great experience at our dealership. We thank you for your awesome review on DealerRater and thank you for being a valued customer!

June 15, 2022

I don’t understand why if you have an appointment they still take 3 hrs to give you your vehicle! More

by jjmresendiz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sean Weaver, Jennifer Norsworthy
Report | Print
Jun 18, 2022 -

Penske Toyota responded

Hello, I appreciate you taking the time to share your feedback regarding your recent visit here at Penske Toyota, and would like the opportunity to discuss the wait time during your maintenance appointment. Please reach out to me directly. I look forward to hearing from you. Eddie Swanenburg President & General Manager Penske Toyota of Downey (562) 904-5692 eswanenburg@socalpenske.com

Jun 18, 2022 -

Penske Toyota responded

Hello, I appreciate you taking the time to share your feedback regarding your recent visit here at Penske Toyota, and would like the opportunity to discuss the wait time during your maintenance appointment. Please reach out to me directly. I look forward to hearing from you. Eddie Swanenburg President & General Manager Penske Toyota of Downey (562) 904-5692 eswanenburg@socalpenske.com

June 12, 2022

Muy buen servicio,amables ,respondieron mis preguntas,puntuales me siemto satisfecha como me atendieron gracias More

by Gilbar Rodriguez Unana
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Samuel Aguilar
Report | Print
Jun 17, 2022 -

Penske Toyota responded

Hello Gilbert. Thank you for the excellent five-star review. We are happy to hear about your recent visit with Penske Toyota. Our Team is always happy to answer any of your questions. We thank you for your business and value you as customer.

Jun 17, 2022 -

Penske Toyota responded

Hello Gilbert. Thank you for the excellent five-star review. We are happy to hear about your recent visit with Penske Toyota. Our Team is always happy to answer any of your questions. We thank you for your business and value you as customer.

June 12, 2022

Penske is so AWESOME! I’ve never had a complaint against them! They are Trustworthy and do great work! Nancy is very professional, personable, and takes good care of her c More

by dudgeon_p
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nancy Velasco
Report | Print
Jun 16, 2022 -

Penske Toyota responded

We at Penske Toyota appreciate having you as a customer, also we are thrilled that our Service Team provides you with trustworthy, professional and personable care! We are looking forward to your next visit with us.

Jun 17, 2022 -

Penske Toyota responded

We at Penske Toyota appreciate having you as a customer, also we are thrilled that our Service Team provides you with trustworthy, professional and personable care! We are looking forward to your next visit with us.

June 10, 2022

Great service, fast, clean excellent job. well done. Great employees and friendly. Knowledge and courteous More

by George campos
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shila vasquez
Report | Print
Jun 10, 2022 -

George campos responded

Thanks for the great service

Jun 15, 2022 -

Penske Toyota responded

Penske Toyota is glad to be able to provide friendly, knowledgeable, courteous and fast service to our customers. We appreciate this review, George, and look forward to your next visit with us.

Jun 17, 2022 -

Penske Toyota responded

Penske Toyota is glad to be able to provide friendly, knowledgeable, courteous and fast service to our customers. We appreciate this review, George, and look forward to your next visit with us.

June 09, 2022

Service was good and efficient. Folks we’re friendly and helpful and Appreciate their efforts More

by Joyce carrico
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Johnny jimenee
Report | Print
Jun 11, 2022 -

Penske Toyota responded

Joyce, thank you for taking the time to share your positive feedback and give us 5 stars here at Penske Toyota. Come back and visit us any time, our team will be glad to assist, as always!

Jun 13, 2022 -

Penske Toyota responded

Joyce, thank you for taking the time to share your positive feedback and give us 5 stars here at Penske Toyota. Come back and visit us any time, our team will be glad to assist, as always!

Jun 16, 2022 -

Penske Toyota responded

Joyce, thank you for taking the time to share your positive feedback and give us 5 stars here at Penske Toyota. Come back and visit us any time, our team will be glad to assist, as always!

June 08, 2022

Great customer service! Very fast and efficient.. I had to be out by a specific time and they did More

by Maristar.2727
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Armando
Report | Print
Jun 10, 2022 -

Penske Toyota responded

Hello! Thank you for taking the time to write about your experience. We're glad to learn you not only left our dealership in a timely manner, but that you were pleased with the high level of customer service provided by our Service Department. We look forward to working with you again in the future here at Penske Toyota.

Jun 12, 2022 -

Penske Toyota responded

Hello! Thank you for taking the time to write about your experience. We're glad to learn you not only left our dealership in a timely manner, but that you were pleased with the high level of customer service provided by our Service Department. We look forward to working with you again in the future here at Penske Toyota.

Jun 13, 2022 -

Penske Toyota responded

Hello! Thank you for taking the time to write about your experience. We're glad to learn you not only left our dealership in a timely manner, but that you were pleased with the high level of customer service provided by our Service Department. We look forward to working with you again in the future here at Penske Toyota.

Jun 16, 2022 -

Penske Toyota responded

Hello! Thank you for taking the time to write about your experience. We're glad to learn you not only left our dealership in a timely manner, but that you were pleased with the high level of customer service provided by our Service Department. We look forward to working with you again in the future here at Penske Toyota.

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