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Penske Toyota

Downey, CA

4.8
1,669 Reviews

9136 Firestone Blvd

Downey, CA

90241

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1,669 Reviews of Penske Toyota

July 11, 2022

The service advisor communicated well with me. The car runs better with a new oil change. The price for a synthetic oil change $112.00 on a V6 seems above average but my only major complaint was a More

by Anthony
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric
Jul 13, 2022 -

Penske Toyota responded

Anthony, I appreciate you taking the time to share your feedback regarding your recent visit here at Penske Toyota and would like the opportunity to discuss your wait time after your vehicle's service was completed. Please reach out to me directly. I look forward to hearing from you. Eddie Swanenburg President & General Manager Penske Toyota of Downey (562) 904-5692 eswanenburg@socalpenske.com

July 10, 2022

The customer service was excellent and the price was very reasonable. Great experience!!! We give 5 🌟 More

by danny.horn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas Arthur
Jul 13, 2022 -

Penske Toyota responded

Danny, thank you for taking the time to share your five-star review, it means a lot. Our job at Penske Toyota is making sure our customers have the best experience possible and leave with a smile on their face. We are always here for you. Don't hesitate to reach out to us in the future.

July 08, 2022

I am pleased with the service I receive when my car's oil change was made. More

by soraya.mejia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Weaver, Jennifer Norsworthy
Jul 08, 2022 -

Penske Toyota responded

Thank you for your great star rating in regards to your car's oil change. We look forward to having the opportunity to serve you again in the future at Penske Toyota.

July 07, 2022

Car was finished on time and they have a great waiting area. Very clean and well maintained. More

by gveisaga3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Ramirez
Jul 12, 2022 -

Penske Toyota responded

Hello! We want to thank you for taking the time to write a review and share your positive experience with our Service Department. We hope you'll think of Penske Toyota next time your vehicle requires service.

July 05, 2022

Lo que me gusta de Toyota dealer es que son amables. Mandan recordatorio de la cita. Explican lo que necesita el carro. Ofrecen los planes que tienen sobre de pagos. More

by Luis Nava
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Weaver, Jennifer Norsworthy
Jul 16, 2022 -

Penske Toyota responded

Hello Luis, We're thrilled to hear that our team was nice to you and very attentive in reminding you about your appointment and informative about your vehicle's needs. We're happy you chose Penske Toyota, and we hope to continue to serve you in the future

July 04, 2022

I need to get my sienna worked on quickly… found this was the only dealer open on a Sunday.staff was great, fast and helpful More

by E
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service dept
Jul 07, 2022 -

Penske Toyota responded

We are happy to know our Service Team provided you with quick, fast, and helpful service. Let us know if we can help you with anything else here at Penske Toyota.

July 04, 2022

Excellent customer service, very quick and friendly process, Vu Trang is excellent at financing, I will continue to visit this dealership as many times as needed More

by sussygarcia115
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vu Trang, Paola Cali
Jul 09, 2022 -

Penske Toyota responded

Hello! Your review made us smile. We're very happy to learn our team was able to provide you with a timely and friendly experience. We truly appreciate your loyalty to Penske Toyota and your recommendation. We look forward to taking great care of you and your vehicles in the years to come.

July 04, 2022

Very friendly people, as soon as you get there there’s someone to greet you and welcome you, even though the service takes from two to three hours they help you with anything that concern you in regards t More

by alatorrebrdn
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Sean Weaver, Jennifer Norsworthy
Jul 06, 2022 -

Penske Toyota responded

All of us are glad to see that you had a polite visit with our Service Team. We so very appreciate your commenting with this thoughtful endorsement of Penske Toyota. Thank you for shopping with us.

July 03, 2022

The salespeople and staff at Penske Toyota were very welcoming and they were able to get me in for a test drive quickly. The financial part of the experience was not difficult at all and they made it ea More

by Aherna23
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Israel and Vu
Jul 08, 2022 -

Penske Toyota responded

Thank you for your review! We believe communication is important, and are pleased to know our staff was patient, respectful, and kept you informed every step of the way. We will always be here to take care of all your automotive needs. Penske Toyota looks forward to your next visit with us.

July 02, 2022

Fabulous service. Great service from Samuel Aguilar. He went above and beyond on customer service! More

by bubitohernandez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Samuel Aguilar
Jul 04, 2022 -

Penske Toyota responded

Hello! Thank you for taking the time to leave us this amazing 5-star review. It is our greatest pleasure to provide above and beyond services to our customers here at Penske Toyota. We would be delighted to offer great experiences to you again for your future automotive needs.

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