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Penske Toyota

Downey, CA

4.8
1,493 Reviews

9136 Firestone Blvd

Downey, CA

90241

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1,493 Reviews of Penske Toyota

May 05, 2022

The highest level of professionalism and welcoming hospitality is what you will receive when you purchase your next vehicle with Linh Lam at Penske Toyota! Thank you so much with all your help! More

by inchrist51
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Linh Lam
May 05, 2022 -

Penske Toyota responded

Thank you for your perfect star review. We at Penske Toyota of Downey thrilled to learn that you enjoyed the highest level of professionalism and welcoming hospitality while working with our Sales Team. Congratulations on your new vehicle. We look forward to helping with any future needs.

May 05, 2022

Clean dealership and friendly service advisors. Prefer over closer dealerships. Would recommend to other Toyota owners. More

by Fguido14
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Diego, Jennifer Norsworthy
May 05, 2022 -

Penske Toyota responded

Thank you for taking the time to leave us a 5-star review. We at Penske Toyota of Downey are pleased to learn that you enjoyed a positive dealership experience while working with our Service Team. Please don't hesitate to reach out if there is anything more we can do.

May 04, 2022

THANK YOU JESUS the sales person for the great help and Service GOD bless you. More

by Jaime Garcia
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JESUS and Israel
May 05, 2022 -

Penske Toyota responded

Jaime, thanks for your great review, and for giving our dealership such a high star rating! We always strive to provide top quality service to every guest, and are pleased to learn that you enjoyed your experience here at Penske Toyota of Downey! We hope you continue to choose us for all your automotive needs! Take care!

May 04, 2022

Nice experience very profesional and Oscar have excellent customer skills, very happy and I recommend this dealer. More

by Allan
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oscar
May 05, 2022 -

Penske Toyota responded

Allan, thanks for your great review, and for giving our dealership such a high star rating! We always strive to provide top quality service to every guest, and are pleased to learn that you enjoyed your experience here at Penske Toyota of Downey! We hope you continue to choose us for all your automotive needs! Take care!

May 03, 2022

Is clean the Guys that work there are very polite, My service was done within an hour. More

by Marisol
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jennifer Norsworthy
May 04, 2022 -

Penske Toyota responded

Hi Marisol, thank you for visiting us at Penske Toyota of Downey. Glad to learn that our Service Team was able to handle your needs efficiently. We are here if you need us.

May 01, 2022

Thomas, is the best service advisor. Always a pleasure when dealing with him.. Did not appreciate getting harassed by lady wearing white coat approaching me asking personal questions bei More

by Ljtrillo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Thomas
May 08, 2022 -

Penske Toyota responded

Hello, I appreciate your feedback regarding your recent service visit. Given the opportunity, I would like to speak with you about your interactions with our team. Please reach out to me with your preferred contact information. Thank you, Eddie Swanenburg President & General Manager Penske Toyota of Downey (562) 904-5692 eswanenburg@socalpenske.com

April 30, 2022

Dan was great. Answered all my questions and helped me make the best decision for me and my family. Once our car was available he called us right away and we were a More

by mriverarn4
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Lohsawat
May 02, 2022 -

Penske Toyota responded

We're happy to learn that you and your family are safe in your new Highlander that our Sales Team could provide for you here at Penske Toyota of Downey. Thank you for taking the time to give us some positive feedback. We thank you for your recommendations for future customers. We hope to see you again in the future.

April 30, 2022

I really like this place. I was gone for a couple of years and now that I'm back I realized I missed the nice atmosphere, everyone here is very friendly and helpful. My serv More

by Eliserna
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Thomas Arthur
May 02, 2022 -

Penske Toyota responded

Thank you for your great customer loyalty. We're pleased to know that Penske Toyota of Downey was missed by you. We strive to have a friendly and helpful Service Department for you to rely on during your visits with us. Thank you for leaving a high rating and positive feedback for us to look back on. Have a wonderful day, Eliserna.

April 29, 2022

No one is honest in there. All they do is rob you. No I will not recommend , thank you.! More

by Guzmanroxy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Sheila , Sean Weaver, Jennifer Norsworthy
Apr 30, 2022 -

Penske Toyota responded

Hello, Your feedback is important to us here at Penske Toyota of Downey and I would appreciate the opportunity to speak with you to address your feedback. Please reach out to me directly. Thank you, Eddie Swanenburg President & General Manager Penske Toyota of Downey (562) 904-5692 eswanenburg@socalpenske.com

April 29, 2022

Great service, and it was fast. And Edgar the service tech was excellent. Very efficient. More

by Michele-renee1963@att.net
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Edgar Naranjo
May 02, 2022 -

Penske Toyota responded

Hello. Thank you for recognizing our speedy and efficient Service Department. Our top priority of customer satisfaction here at Penske Toyota of Downey. We appreciate your positive review.

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