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Penske Toyota

Downey, CA

4.9
1,826 Reviews
Call Dealership (562) 904-5600
View Awards

9136 Firestone Blvd

Downey, CA

90241

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1,826 Reviews of Penske Toyota

May 15, 2023

It would be great if you guys can bring back the shuttle service. Covid is over!! More

by Juanlopez68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel
Report | Print
Sep 29, 2023 -

Penske Toyota responded

Hello, Thank you for taking the time to leave your feedback for us at Penske Toyota. We strive to provide our guests with the best experience possible and would like to discuss the feedback you've shared. If you would like to discuss this further, please reach out to me. Best regards, Eddie Swanenburg President & General Manager Penske Toyota of Downey (562) 904-5692 eswanenburg@socalpenske.com

May 15, 2023

Linh made the entire car buying process easy, seamless, and fun! From finding the exact found vehicle I wanted, working with a trade in, and Toyota Financing, Linh went above and beyond! Thank you so much, More

by HappyCustomer
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Linh Lam, Vu
Report | Print
May 16, 2023 -

Penske Toyota responded

Hello. Thank you for the positive review and for recommending our services. It makes us happy to learn that our Sales Team ensured you had an easy, fun buying experience. Your business is valued and we hope you continue to always choose Penske Toyota.

May 14, 2023

The person who help me was very helpful and nice. I would recommend this dealership to friends and family. More

by Lunajose2738
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Oscar
Report | Print
May 19, 2023 -

Penske Toyota responded

Hello, thank you for your kind words of recommendation. We are so very pleased to know that you had a pleasant experience with our staff during your visit at Penske Toyota and it would be an honor to assist you with anything else.

May 11, 2023

Good customer service and with good accommodating clean facility and acceptable waiting period with regards to maintenance process. More

by javiba@ymail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex
Report | Print
May 12, 2023 -

Penske Toyota responded

Customer satisfaction is important to us here at Penske Toyota; we're pleased to see you enjoyed our facility. Thank you for sharing your five-star review. Nothing makes our day better than knowing our Service Team provided good customer service ensuring you had a positive service experience. Let us know if we can be of further assistance to you.

May 12, 2023 -

Penske Toyota responded

Customer satisfaction is important to us here at Penske Toyota; we're pleased to see you enjoyed our facility. Thank you for sharing your five-star review. Nothing makes our day better than knowing our Service Team provided good customer service ensuring you had a positive service experience. Let us know if we can be of further assistance to you.

May 12, 2023 -

Penske Toyota responded

Customer satisfaction is important to us here at Penske Toyota; we're pleased to see you enjoyed our facility. Thank you for sharing your five-star review. Nothing makes our day better than knowing our Service Team provided good customer service ensuring you had a positive service experience. Let us know if we can be of further assistance to you.

May 12, 2023 -

Penske Toyota responded

Customer satisfaction is important to us here at Penske Toyota; we're pleased to see you enjoyed our facility. Thank you for sharing your five-star review. Nothing makes our day better than knowing our Service Team provided good customer service ensuring you had a positive service experience. Let us know if we can be of further assistance to you.

May 12, 2023 -

Penske Toyota responded

Customer satisfaction is important to us here at Penske Toyota; we're pleased to see you enjoyed our facility. Thank you for sharing your five-star review. Nothing makes our day better than knowing our Service Team provided good customer service ensuring you had a positive service experience. Let us know if we can be of further assistance to you.

May 08, 2023

I am very satisfied with the service of Penske Toyota in Downey. They are very professional and always take good care of my car. More

by Susana
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Tee
Report | Print
May 20, 2023 -

Penske Toyota responded

We're glad to read that our Service team took good care of your vehicle and were professional during you visit to Penske Toyota, Susana. Thank you for trusting us with your vehicle, and please don't hesitate to reach out with any questions or concerns.

May 07, 2023

Always great customer service and great time to get service done. Alex is always helpful. More

by Yesenia
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alex
Report | Print
May 19, 2023 -

Penske Toyota responded

Yesenia, thank you for the glowing review. Our team here at Penske Toyota is proud to read that you had a great customer service experience with us. Please feel free to contact us again if we can do anything else to assist you.

May 06, 2023

Tengo muchos años con sus servicios Muy buenísimos excelente personal En especial Yezenia Rios le doy un 100 Antes fue Diego pero ya no está. GRACIAS❤️ More

by Gloria Sedano
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Yesenia
Report | Print
May 20, 2023 -

Penske Toyota responded

Gloria, we appreciate you taking the time to leave us a five-star review. We're happy to learn that our team has consistently impressed you each time you visit us. Thank you for choosing Penske Toyota for your automotive needs. Take care.

May 06, 2023

We always have the best service. No complements. I would decently recommend Penske for service. More

by manonani2000@yahoo.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t remember
Report | Print
May 19, 2023 -

Penske Toyota responded

Hello, we truly appreciate your loyalty and kind words of recommendation. It is wonderful to know that you continue to receive great service at Penske Toyota and we look forward to assisting you at your next visit. Take care.

May 03, 2023

My advisor was very helpful and listened to my needs. I would come again to the dealership and go with same advisor. More

by Scortez
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sean Weaver, Jennifer Norsworthy
Report | Print
May 19, 2023 -

Penske Toyota responded

Thank you for your kind words, Scortez; we're happy we could help. We want all our customers to feel this way when visiting Penske Toyota.

May 02, 2023

Michael Caballero was my service advisor. He was extremely helpful and pleasant and did everything he could to assist with my complex situation. More

by Dg123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Caballero
Report | Print
May 19, 2023 -

Penske Toyota responded

Thank you for the great rating and review. We are happy to see our Service Team at Penske Toyota was able to provide you with such memorably pleasant service. We thank you for your business, come back and see us again soon.

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