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Penske Toyota

Downey, CA

4.8
1,660 Reviews
Call Dealership (562) 904-5600
View Awards

9136 Firestone Blvd

Downey, CA

90241

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1,660 Reviews of Penske Toyota

January 29, 2023

Great customer service. Fast maintenance The person who helped me was excellent Alex Ramirez. Very detailed More

by oramirez
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alex ramirez
Report | Print
Jan 30, 2023 -

Penske Toyota responded

We're glad to see from your positive review that the friendly team of Penske Toyota delivered a great experience. If there's anything further we can do for you, please let us know.

January 27, 2023

No me revisaron el líquido de power Steering ni la de los frenos … es mi sucia da ves que llevo mi tacoma y no le hicieron la Ratacion de llantas mala Esperiencia con ustedes creo que si tuviera la oportunid More

by marvinr217
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sean Weaver, Jennifer Norsworthy
Report | Print
Jan 27, 2023 -

Penske Toyota responded

Hola, Gracias por los comentarios. Nuestros clientes son muy importantes para nosotros y me gustaría hablar con usted más sobre su experiencia. ¿Puedes enviarme tu información de contacto a mi correo electrónico o llamarme directamente? Gracias, Eddie Swanenburg President & General Manager Penske Toyota of Downey (562) 904-5692 eswanenburg@socalpenske.com General/All

Jan 28, 2023 -

marvinr217 responded

Mi número es (323) 317-3651

Jan 28, 2023 -

Penske Toyota responded

Hello, Thank you for sharing your feedback with us. Customer satisfaction is important to us and I would like the opportunity to speak with you about your overall service experiences. Can you email me your preferred contact information or reach out to me directly by phone to discuss this further? Thank you. Eddie Swanenburg President & General Manager Penske Toyota of Downey (562) 904-5692 eswanenburg@socalpenske.com

January 27, 2023

Excellent customer service and employees are polite and helpful, and facility are all clean. Caters customers without appointment. More

by javiba@ymail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Weaver, Jennifer Norsworthy
Report | Print
Jan 28, 2023 -

Penske Toyota responded

It is wonderful to know that we provided you with such a positive experience here at Penske Toyota! Thanks for the five stars and we hope you continue to choose us for all your automotive needs. Take care.

January 27, 2023

Edger was great explaining the repairs needed for my car. Car was returned and repaired in a prompt manner. More

by laura
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edgar Naranjo 5 stars
Report | Print
Jan 28, 2023 -

Penske Toyota responded

Thanks for rating and reviewing us 5 stars, Laura. We're pleased to learn that our Service Team continues to be great at what they do. Have a wonderful day from all of us at Penske Toyota.

January 27, 2023

Good fast, amazing service! Go to Esteban Arias great customer service. And will leave satisfied(: More

by ashleygsanchez23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Esteban Arias
Report | Print
Jan 27, 2023 -

Penske Toyota responded

Hello Ashleygsanchez23, we are glad you enjoyed great customer service experience working with our Service Team at Penske Toyota. Thank you for your amazing review. We are here if you need any further assistance.

January 24, 2023

I would definitely recommend this place to my friends and family Alex Ramirez took good care of me thank you Penske Toyota More

by erniemagana31
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Ramirez
Report | Print
Jan 24, 2023 -

Penske Toyota responded

Thank you for the positive rating and for taking the time to share your feedback about our Service Team. Thank you for the recommendation as well. We will make sure to share this wonderful review with everyone here at Penske Toyota.

January 24, 2023

Great friendly people from the time you drive up. Always address all of my vehicle concerns. More

by Jimenezrosa05
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sheila Vazquez
Report | Print
Jan 25, 2023 -

Penske Toyota responded

We really appreciate your great rating and we hope you continue to choose Penske Toyota for all your automotive needs. We hope you have a wonderful day and drive safe!

January 24, 2023

They were very professional throughout the whole car buying process I would strongly recommend them to anyone needing a new car. More

by erckr1142
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Linh Lam
Report | Print
Jan 24, 2023 -

Penske Toyota responded

Hello. Thank you for taking the time to write your positive review of our Sales Team. Your satisfaction is our top priority here at Penske Toyota. Thank you for your recommendation and please let us know if there’s anything else we can do for you. Congratulations on your vehicle purchase and we wish you many happy miles ahead.

January 22, 2023

Thanks to Steven everything was good dice he took care of my car, all issues were resolved. More

by Byronguz70
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven
Report | Print
Jan 23, 2023 -

Penske Toyota responded

We know the importance of having a great experience when servicing your car, thanks for choosing Penske Toyota to help. Your high rating and review are greatly appreciated.

January 19, 2023

I had my car taking good care by Bao Nguyen. He’s excellent and I would come back again. More

by LAMDANG2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bao Nguyen
Report | Print
Jan 20, 2023 -

Penske Toyota responded

Hello! Each and every day the staff of Penske Toyota strives to be excellent. Stellar ratings like yours are always our goal. Please visit us again in the future!

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