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Penske Honda of Ontario

Ontario, CA

4.9
3,442 Reviews

1401 Auto Center Drive

Ontario, CA

91761

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3,442 Reviews of Penske Honda of Ontario

December 01, 2020

Ken Okimoto provided great customer service and was excellent in getting my car serviced and me back on the road quickly. I definitely would recommend this dealership. More

by M.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Okimoto
December 01, 2020

Mr.Anthony Medina was my service Representative at Penske Honda. I took my car in for service reasonly, Mr. Medina was extremely efficient and got us through in a timely fashion. In this day and ag More

by Why?
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mr Anthony Medina , Cathy Hernandez
November 30, 2020

Excellent customer service — professional and accommodating — making reservation and servicing the vehicle. All staff were exceptional! I would return for future service visits without hesitatio More

by Bulldoggingtime
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Okimoto, Cathy Hernandez
November 28, 2020

Excellent service and very friendly staff in special ken very cordial and knowledge in his work and my car was done perfectly and quickly very good service More

by Santiaguillo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken okimoto, Cathy Hernandez
November 24, 2020

Great experience at the dealership. They had cars ready for me to test drive and compare one car to another. It was a great experience. More

by manuel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Numa Nazir
November 23, 2020

I had an appointment for oil change/transmission fluid/and front and rear break pads service at the Honda Service Department yesterday and was helped by Salam. An hour later I received my inspection More

by A. Y.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Salam Elnasleh
November 23, 2020

Great service definitely recommend people to the dealership treated fairly & provideded options to work within our budget very knowledgeable appreciated all the work they did. More

by Vanessa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hector
November 22, 2020

I did oil change at Penske Honda of Ontario. Kenneth Okimoto was my service advisor. He’s friendly, knowledgeable and provided a great customer service More

by mh3589894
Recommend Dealer
Yes
Employees Worked With
Kenneth Okimoto
November 20, 2020

I took my car in for an oil change on 11/18/2020 which means my tires should have been rotated and if they were rotated the service tech would have noticed if they were low. It’s 11/19/2020 and as I’m dri More

by desquivel72
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David
Nov 20, 2020 -

Penske Honda of Ontario responded

Hi, I regret to learn about your disappointment with your recent service experience. Given the opportunity, I would like to speak with you about your experience. Please email me at kkratky@socalpenske.com. Thank you, Kris Kratky General Manager Penske Honda Ontario (909) 974-3811 kkratky@socalpenske.com

Nov 20, 2020 -

desquivel72 responded

Penske Honda was quick to fix the problem, my husband called this morning and my car is going back in. Customer service is key and Penske’s response has made me a happy customer once again. Thank you!! Thank you Kris Krathy for reaching out, all is well now.

November 20, 2020

We’ve had a few leases through this dealership, always a great experience. So grateful to our dealer Alexis Ayala he’s been very helpful! More

by MCorona
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rico and Alexis Ayala
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