Penske Honda of Ontario

Great experience!!! I have bad credit and they made buying a car easy for me . I was in and out of there with the car I wanted. Roger was very professional and attentive. I recommend this place to anyo buying a car easy for me . I was in and out of there with the car I wanted. Roger was very professional and attentive. I recommend this place to anyone looking for a car. More

I was quoted a price via email. The email didn't specify CVT or 6-spd manual. I verified on the phone SEVERAL times if they would honor the price for the car I wanted and they said they could. Upon specify CVT or 6-spd manual. I verified on the phone SEVERAL times if they would honor the price for the car I wanted and they said they could. Upon paperwork signing, I noticed a big price difference. They explained that the price quoted was for LX manual transmission. In short, they wouldn't honor what they agreed upon on the phone and treated me rudely. Worst dealer experience by far. More

bought my 2012 honda accord coupe from them about a year ago and i keep going back for maintenance, they have very helpful during the buying process, gave me the best deal out of all the honda dealerships w ago and i keep going back for maintenance, they have very helpful during the buying process, gave me the best deal out of all the honda dealerships with and stayed an extra couple of hours in to get me what i wanted. maintenance is also easy with them and since i always get coupons in the mail i have yet to pay for any oil change on the car! would recommend them for anyone and i have as my parents in law and 2 of my friends also got great deals on hondas from them! More

Casey was very nice but the other salesperson, incident get his name but he looked foreign/middle eastern perhaps or maybe Hispanic....he was extremely rude and patronizing. We went to Rock Honda after tha get his name but he looked foreign/middle eastern perhaps or maybe Hispanic....he was extremely rude and patronizing. We went to Rock Honda after that and were treated with respect and a no BE attitude. Ended up buying a car from them. More

I gave this dealer 5 stars because I went here a few days ago to buy a used car, and my experience was wonderful! I walked in knowing exactly what I wanted, and my sales consultant, Chris I., never tried to ago to buy a used car, and my experience was wonderful! I walked in knowing exactly what I wanted, and my sales consultant, Chris I., never tried to steer me in another direction (let's say to a higher priced vehicle), like some other dealers have. There was a wide selection of used cars, all with very reasonable prices. The whole team was very negotiable; there were no hidden tricks in the process. Throughout the whole entire time I was there, Chris made sure everything was stress-free, and did not treat me as another "sale." If we had questions, we got an answer right away, and from that moment on, we knew we were buying from the right dealership. If you ever think about coming to Penske, which you should, try your best to get Chris I. as your sales consultant. The whole team is great, but this man made our experience the we ever had... Hassle Free! More

Everything about our experience with Penske Honda was above average, however, I would have appreciated a heads up that the car my wife picked out had none of the bells and whistles the car we traded in w above average, however, I would have appreciated a heads up that the car my wife picked out had none of the bells and whistles the car we traded in was equiped with. We traded in a Pontiac Bonneville with most every bell or whistle you might want, need, or just plain enjoy and our new Honda Accord is on the low side of vanilla. It doesn't even have an inside or outside temp read out. It doesn't have auto-an/off head lights. It doesn't have rpm volume level mgmt on the stereo. It doesn't have cabin temp control for either driver or passenger. It doesn't have blue-tooth phone option(s). It has no engine warning system. When my wife test drove the car, I sat in the back seat so the sales rep could sit up front and answer her questions. It just never dawned on me that I should be concerned about the width of the front bucket seats. The front seats seem to have been designed for a smaller people than the average American. Don't get me wrong here. . . My wife loves the car. She is strictly an On/Off/Volume-Control kind of person and the car is a Honda and its a great body design - but Wow, the downgrade we just moved into. I would have forced the deal in another direction had I known just how much we were giving up. Other than this, the entire staff at Penske was extremely good to us and eager to make the sale. PS - I started reading your "Terms of Use" - Ridiculous !!! I've done what is required to get this rating to you but have not read your Terms-of-Use. oh yes - there was no names list provided to select from. More

Explained our situation, that we had a 10 year old Saturn that was just about scrap, and we were looking for a replacement and that they were one of several dealerships we wanted to look at that day. Sales that was just about scrap, and we were looking for a replacement and that they were one of several dealerships we wanted to look at that day. Sales associates literally walked away from us, absolutely no interest, simply did not care, and this was as we were looking at a Civic in front of the building and asking questions. Walked back to our car, no response, got in and drove away, no response, dealer flat out did not care. More

Anthony did an excellent job helping me find the right car for me with the right price for me. I would recommend his service any day. car for me with the right price for me. I would recommend his service any day. More

Sales rep Alex Escalante knows his car and presented it convencinely to my wife. He is courteous, friendly and easy going. Above all, he applied NO PRESSURE whatsoever to his potential client. Also, the fi convencinely to my wife. He is courteous, friendly and easy going. Above all, he applied NO PRESSURE whatsoever to his potential client. Also, the financial guru named Jose was witty and fun-loving while taking my wife's money using his tons of paper work (licenses, agreements, sales contracts, releases, acknowledgements etc.) Here is my message to the Penske dealer: Use electronic document and images instead of using ancient paper. This will save trees and make this world greener. In addition, all these annoying dot-matrix printer noises will disappear and make business transaction more pleasant. Penske Honda is the best place to buy a new Honda from. I know. I just bought one this afternoon and I will recommend it to all my friends and relatives. More

NOT HAPPY CUSTOMER WANTING TO SPREAD THE WORD TO GO TO OTHER WORTH WHILE DEALERSHIPS OR AT LEAST OTHER HONDA DEALERSHIPS TO PUT A DIP IN THEIR REVENUES Have no idea what employee I interacted with sinc OTHER WORTH WHILE DEALERSHIPS OR AT LEAST OTHER HONDA DEALERSHIPS TO PUT A DIP IN THEIR REVENUES Have no idea what employee I interacted with since he spoke broken English and has an old school attitude towards assessing people's buying ability by the way they look. Meaning, in my case, I look young, quiet, and am a female. I own a Honda Civic and am in the market for a new car. Did my research and wasn't liking any other models out there other than Honda. But this dealership really changed my mind. So not only is he putting a bad name on Penske Honda but he is also creating loss profit for HONDA was a whole. I was really considering buying an accord coupe. I walked into this dealership thinking if all goes well I'm going to walk out with a new car. But after the abysmal treatment I'm going to another dealership that didn't treat me like a little kid. They also know what CUSTOMER SERVICE is. There is a reason why this dealerships ratings is lower then the rest -- its not a bunch of made up stories. I asked for a test drive and the older gentlemen wouldn't even let me go over 40mph. I stepped on the gas pedal and he told me to go slow...I didn't ask for a test drive to take a stroll in the park. And on top of that I barely drove out of the parking lot before he asked me to drive back, it was basically a really slow U-turn on Hudson Ave. Maybe Penske Honda makes enough revenue to refuse new customers. Either way they missed an opportunity and gained some bad reviews . FYI reviews is pluralized not on accident. More