Penske Honda of Ontario

SOLD! Why did I choose to visit Penske Honda of Ontario when I have a vast selection of dealerships where I live and work? I was looking for a specific yea Why did I choose to visit Penske Honda of Ontario when I have a vast selection of dealerships where I live and work? I was looking for a specific year/model and they had one of the two available for sale in the state of California. Why did I choose to buy from Penske Honda of Ontario? The brand speaks for itself, I fell in love with the car BUT it was the customer service that helped seal the deal. I have had my share of bad experiences and good experiences in car buying but this one was THE best especially considering the particularity of my financial health. After my credit took a blow from a recent economic hardship, I was apprehensive of stepping into a dealership or engaging any financial institution. I did not wish to be put in a bad light and judged merely because of my credit situation. At the same time, I didn't necessarily need the car so I was in a good position to decline any outrageous, high-interest offers. Well, it didn't take long for my unease to dissipate, or even form rather. From the moment I walked in, I was welcomed. Everyone had a smile and actually knew my name! Not only was I greeted by the sales staff, service manager and finance manager but the President and General Manager, Bill McGrath, himself. I must preface this by disclosing I did reach out to Mr. McGrath directly to inquire about the car and financing options. What I didn't expect was for him to personally respond, and so promptly! With that I knew, it would be worth a trip to Ontario (which by the way is right off the 15 freeway; and a couple of other things to note: they have a courtesy shuttle and service is open both Saturday and Sunday). I had the opportunity to test drive the vehicle and after an honest dialogue about my finances, I was met by their just as honest feedback -- and an offer. This took me by surprise, yet it was refreshing that they had taken me seriously and utilized previously provided information to generate numbers. And they weren't bad looking numbers! What eventually led me to sign papers that night was their responsiveness and willingness to help my situation. I didn't feel as though they were trying to take advantage of me or make a quick profitable sale on my account. In fact, I don't think they made much off my transaction! They listed a number of items on the due bill of pre-existing conditions with the car, which weren't exactly a deal breaker but I would have liked to see addressed. This they handled during my subsequent service visit, and more! There were a couple of items that went unnoticed during the signing but when I brought it to their attention, it was immediately handled. Now, why am I so excited about this whole experience? Because customer service is rare and theirs was exceptional (and I LOVE my car). On a number of occasions they went above and beyond - did I mention two porters worked overtime to deliver my new car home? Oh and the Special Finance manager Jaime (no, I did not spell his name wrong), he is very knowledgeable and was instrumental in pushing forth an efficient negotiation. And Mr. McGrath? He was there every step of the way! For top management to be ever so present and involved means a lot! Everyone worked so harmoniously together and provided for a seamless transaction. Even after the purchase, they remain attentive and consistent in their care and communication of my car needs. Just as with the Honda line of cars, the individuals that make up Penske Honda Ontario are quality and performance driven. You can't expect anything less of this team because they are the epitome of Helpful Honda. More

Very WORTHLESS People here It amazes me how I bought my car here and I've also been coming here for the past 2 years to get my vehicle serviced, and yet it seems that every time It amazes me how I bought my car here and I've also been coming here for the past 2 years to get my vehicle serviced, and yet it seems that every time I visit I get low quality service by incompetent employees? Do you guys have supervisors that have no clue what they're doing or what's the deal here? The guy quoted me 2 hours for the oil change and I end up having to wait over 3 HOURS for my oil change to get done. On top of that, when I have my car delivered to me it looks like your guys just grabbed a dirty wet rag and proceeded to "clean" my car with it. Was worst than when I brought it in. At the very least let the customer know that your employees are not properly trained on how to wash a car before offering the "free" car wash. Ridiculous. If I wanted my car looking like that I would have just told my 7 year old to wash it for me. Would have done a better job at doing so. Not to mention your little upsells that you annoy me with as well. I will be leaving a one star review on every page of yours that I find online. I don't need your employees fake little smiles, what I need is for the services that I pay for to be done RIGHT! More

Ran my credit several times!! Screw this place! Ran my credit several times without my approval!! Told them to run it once and they ran it through several banks! I've been getting Screw this place! Ran my credit several times without my approval!! Told them to run it once and they ran it through several banks! I've been getting letter after letters from banks deny me. I now have 14 hard inquiries. They supposedly got me approve for a 2017 Honda Accord LX. Payments were going to be 650 for 72 months! That's 44,460 dollars! That's ridiculous! Don't go to this place! Scam artist to the max! They try to screw your credit up so you have no chance but to either go to them or buy a used car outside the dealership! Horrible!! More

Best experience ever Given best price. Did my research. Dealt with Mike McCray. He not only linked my phone; but took his time to show all the features with the touch scre Given best price. Did my research. Dealt with Mike McCray. He not only linked my phone; but took his time to show all the features with the touch screen and steering wheel controls. No haggling on price!! More

Jaime Vaca & Juan Barajas Masters of FRAUD!!!! Penske Honda Ontario. Jaime Vaca & Juan Barajas Masters of FRAUD!!!! DON'T BUY FROM PENSKE HONDA ONTARIO. I bought a 2016 Honda Civic. I love the car Penske Honda Ontario. Jaime Vaca & Juan Barajas Masters of FRAUD!!!! DON'T BUY FROM PENSKE HONDA ONTARIO. I bought a 2016 Honda Civic. I love the car but I will NEVER BUY from Penske Honda Ontario again, Jaime & Juan are CROOKS! I'm looking into my legal options. Again, I love my car but these crooks are the worst I've ever dealt with. More

Bad attitude I was here for a manufacture recall for the second time. first time was really nice experience, every body was very friendly. But this second time th I was here for a manufacture recall for the second time. first time was really nice experience, every body was very friendly. But this second time this guy Justin Moor had a really bad attitude made feel like if i was begging, really bad experience . More

Satisfied When i bought my car i felt like a lot of things weren't explained. Felt like the customer service was average nothing special. I do love my car i jus When i bought my car i felt like a lot of things weren't explained. Felt like the customer service was average nothing special. I do love my car i just wish they would explain things a little more thorough. But other than that it was alright. I don't even remember my sales man name. I have taken my car to service twice and both times were very fast but yet again they don't explain much to you or let you know your vehicle is okay which i guess a way of saying it fine but still wish they would let you know. More

The Worst Dealership Ever Rude and unprofessional. Did not want to negotiate any price for the car other than $700 under sticker and when we asked for just a bit more, they cal Rude and unprofessional. Did not want to negotiate any price for the car other than $700 under sticker and when we asked for just a bit more, they called it "charity" and they weren't willing to work with charity. So we took our business to Rock Honda and bought the same exact car for WAY less More

horrible dealer don't go here the service department has a bunch of scam artist. if you catch them the manager bill will say oops we would have caught that error and don't go here the service department has a bunch of scam artist. if you catch them the manager bill will say oops we would have caught that error and blows it off like it isn't a big deal. More

What can I say We bought our accord last April. So far We've been happy with it and haven't had a problem. The only thing I don't like is the way the employees in th We bought our accord last April. So far We've been happy with it and haven't had a problem. The only thing I don't like is the way the employees in the parts and service department are. You want to talk about rude here are the departments, first I've taken our car 3 times for its oil change, this last time I wanted to file a complaint. The guy didn't understand apparently that I was getting angry because instead of taking his time and explaining to us what our car needed he tried to push the full service package! the worst part is he kept saying that he wouldn't give me any deals on the service that the price is how the guys in the back make their money! seriously this is the most worst service by far. More