Pedder Chrysler Dodge Ram Jeep of Poway

Advisor was on it and the service was done in quickly. Mechanic was very patient with all my questions as well Mechanic was very patient with all my questions as well More

My recent service experience with Greg Cooper, Service Advisor, provided outstanding service ensuring all my vehicles needs were addressed. Work was accomplished as promised with no problems. Greg the shu Advisor, provided outstanding service ensuring all my vehicles needs were addressed. Work was accomplished as promised with no problems. Greg the shuttle driver is always the most pleasant person who provides timely pick up and delivery to my home and back whenever I have my vehicle in for service. More

Izzy was very polite and explained the process clearly for me. She got my truck back to me when she promised. for me. She got my truck back to me when she promised. More

Scheduled my Gladiator for 10am appointment for a part that was previously damaged when the leather seat was replaced (twice) via warranty. Received a call at 4pm saying that the replacement part was dama that was previously damaged when the leather seat was replaced (twice) via warranty. Received a call at 4pm saying that the replacement part was damaged and would need to make another appointment. Tied up the whole day!! Why not check parts when they arrive? This particular part was at your service department for over a month prior to my appointment I've been very disappointed with the service over the last year or so. I go to Poway because it's close however, I may be finding a new dealer soon. More

Kevin made my wife comfortable with explanations. She has always refused to do this kind of stuff, but I'm trying to get her to be more active She has always refused to do this kind of stuff, but I'm trying to get her to be more active More

Customer service is NOT very good! The salesman do not get back with you after they've sold you the car!!! The salesman do not get back with you after they've sold you the car!!! More

I had a terrible experience with the service department at this dealership. My truck was there for a month, and throughout that time, I received zero updates on its status. Multiple times I was told I woul at this dealership. My truck was there for a month, and throughout that time, I received zero updates on its status. Multiple times I was told I would be called back at a certain date, but wouldn’t t receive a call. To make matters worse, the service department was broken into during that period, and my keys were stolen. I was never informed about the theft; instead, the staff tried to hand me a new key without any explanation. It wasn't until I noticed my other keys were missing that I realized what had happened. The lack of communication and transparency is unacceptable. I won’t be returning to this dealership for service. More

I had questions regarding the "finishing touch" paint because I thought it was too much expensive, but when he reviewed the awesome coverage it gives, I was impressed and went with it... The most importa because I thought it was too much expensive, but when he reviewed the awesome coverage it gives, I was impressed and went with it... The most important thing that any dealership can do with a customer is develop a relationship with their new customers (of which I am) that will become forever customers of which I will be. I love my 2024 Mojave, the truck is beautiful and Jacob Smith provided the fantastic purchasing experience to go along with it. More

Conner was very patient and helpful! My toddler was having a meltdown and he didn’t get annoyed or pushy about buying the car. Once we started the financing process he made sure to keep My toddler was having a meltdown and he didn’t get annoyed or pushy about buying the car. Once we started the financing process he made sure to keep checking in on us and would keep us updated on everything. He gave my husband and I time and space to discuss everything and made the entire process very favorable. More

They were great , wasn’t hounded when I showed up on lot and all staff was nice , polite and friendly . They answered all my questions and was willing to work with me to make a deal on the 2024 one ton dull and all staff was nice , polite and friendly . They answered all my questions and was willing to work with me to make a deal on the 2024 one ton dully that I purchased More