Pedder Chrysler Dodge Ram Jeep of Poway

Quick response to a recall situation Repaired same day as drop off, which was actually the day before appointment! Outstanding! as drop off, which was actually the day before appointment! Outstanding! More

very nice service. Thank you. Louie was awesome to deal with. You prefer to receive information via text rather than through phone calls. Thank you. Louie was awesome to deal with. You prefer to receive information via text rather than through phone calls. More

PEDER RAM TRUCK CENTER IS THE ABSOLUTE WORST REPAIR AND MAINTENANCE CENTER I HAVE EVER RUN ACROSS. THEY HAD MY TRUCK FOR OVER TWO WEEKS AND ACTUALLY DID ALMOST NOTHING TO FIX THE PROBLEMS I BROUGHT IT IN F MAINTENANCE CENTER I HAVE EVER RUN ACROSS. THEY HAD MY TRUCK FOR OVER TWO WEEKS AND ACTUALLY DID ALMOST NOTHING TO FIX THE PROBLEMS I BROUGHT IT IN FOR. THE SERVICE DIRECTORS SHOWED ALMOST NO INTEREST, TOLD MISTRUTHS ABOUT THE REPAIRS. SAID HE WOULD CONFER WITH THE MANAGER TO REPAIR AGAIN THE HEATING SYSTEM WHICH THEY HAD REPAIRED LAST SPRING, NOTHING. DONE. SAID THEY WOULD FIX THE CRUISE CONTROL WHICH HAS NOT FUNCTIONED SINCE THEY REPAIRED THE HEATING SYSTEM.. STILL NOT WORKING. RECALL WORK WAS ONLY HALF DONE. EXCEPT FOR AN OIL CHANGE NONE OF THE ITEMS I SIGNED UP FOR WERE DONE.. THE SERVICE DEPARTMENT IS VERY POOR IN MY OPINION...NOT ONE TIME DID THEY REACH OUT TO ME IN ANY WAY EXCEPT TO ADVERTISE. I AM IN THE MARKET FOR A NEW RAM... I WOULD NOT GO TO PEDDER FOR ANYTHING EVER AGAIN. More

The dealership fixed all of my issues, and was very professional! I was very nice interacting with people that were kind. professional! I was very nice interacting with people that were kind. More

Great customer service and waiting room. Everyone said hi and greeted us while we waited for our vehicle to be completed. They offered coffee and water. Wonderful place to service my truck Everyone said hi and greeted us while we waited for our vehicle to be completed. They offered coffee and water. Wonderful place to service my truck More

Service write was communicative. The waiting area needs an update. The coffee bar is a bit minimal. The waiting area needs an update. The coffee bar is a bit minimal. More

Great Experience! Luis (Louie) Padilla, Service Manager at Pedder Jeep of Poway was Awesome! I had initially scheduled a maintenance appointment about 3-4 weeks out Luis (Louie) Padilla, Service Manager at Pedder Jeep of Poway was Awesome! I had initially scheduled a maintenance appointment about 3-4 weeks out because there were no earlier appointments available for the month of March 2024. I emailed Luis to check if my appointment could be moved up. He responded the same day and said it would be no problem and asked what day I wanted to come in. I inquired if there were any openings that Wednesday and he quickly responded that he could schedule me in that morning. I showed up at 8am that Wednesday and found Luis. He quickly processed my car. I had a couple of other questions unrelated to the scheduled maintenance and he said he would provide me an estimate. I was in and out in probably 1 hour and as promised, he provided me the estimates. What great customer service!!!! **I purchased my Jeep here back in 2016......on occasion I've had to schedule appointments at other Jeep service centers in the local area......Pedder Jeep of Poway has by far the best customer service!!!! More

Brought my vehicle in for routine service maintenance along with a few other issues. The routine maintenance for 30k miles was never completed including replacing engine air cleaner filter and oil change along with a few other issues. The routine maintenance for 30k miles was never completed including replacing engine air cleaner filter and oil change. More

Service adviser assigned didn't come but Luis did come to help me after waiting 15 min past my appointment help me after waiting 15 min past my appointment More

Conner and Johnny were awesome to deal with. Great customer service! We definitely will recommend this dealership to family and friends. Great customer service! We definitely will recommend this dealership to family and friends. More