Pedder Chrysler Dodge Ram Jeep of Poway

Good experience, management was able to fulfill my needs and purchased a second hybrid car from Pedder Jeep of Poway. Now both my wife and I have hybrids, significantly saving on trips to the gas station ( and purchased a second hybrid car from Pedder Jeep of Poway. Now both my wife and I have hybrids, significantly saving on trips to the gas station (almost non existent). More

The service manager was happy to help get my recall work handled quickly and was very courteous. The team was very communicative and made sure I was satisfied with the service. Thank you handled quickly and was very courteous. The team was very communicative and made sure I was satisfied with the service. Thank you More

Mr Louie Padilla provided a great customer service. Thanks so much Mr Louie and good job Thanks so much Mr Louie and good job More

I had a great experience, and the staff did everything they could to accommodate my time schedule they could to accommodate my time schedule More

Best price in town. I appreciated being able to work out details from home and then have a speedy pick up. I appreciated being able to work out details from home and then have a speedy pick up. More

I previously gave the shop a stellar review because they led me to believe that fixed my problems. They will just blanket all your issues. They will not address or fix the issue that you brought your car in led me to believe that fixed my problems. They will just blanket all your issues. They will not address or fix the issue that you brought your car into their dealership for again and again, but will instead recommend 1 million other things to fix. They missed an issue twice that another shop was able to find right away and correct. They will apologize for not having the time to look at your car properly because they’re short staffed and recommend you bring it back in when they’re a little bit slower so they can look at it again. do not do business with this shop. More

Terrible Service, I will not return and will let everyone I know not to use your services as well I know not to use your services as well More

WOW! ! what a great experience. Pricing was very competitive. Robert was awesome!! his professionalism, his knowledge and honesty. a true asset to Pedde ! what a great experience. Pricing was very competitive. Robert was awesome!! his professionalism, his knowledge and honesty. a true asset to Pedder CDJ. I would buy another truck from these guys in a heartbeat. What great team: Robert, Chris and Aldo Thank you More

Great customer service and Jeep Renegade is running like new after all the recalls were serviced and new spark plugs. The only thing is the automatic sunroof is still malfunction which was one of the main r new after all the recalls were serviced and new spark plugs. The only thing is the automatic sunroof is still malfunction which was one of the main reasons I brought it in, but was not charged for that service as no issue were found. I think it was a miscommunication on automatic vs manual sunroof? Not a big deal at the moment as long as I have the key to open and close it manually; it just will not retract back and forth for the automatic part is all. Thank you! More

Where do I begin- other than RUN! Do NOT go here, waste of time and HORRIBLE CUSTOMER SERVICE. I called for a engine light, was hung up on multiple times. Finally get to make an ap Do NOT go here, waste of time and HORRIBLE CUSTOMER SERVICE. I called for a engine light, was hung up on multiple times. Finally get to make an appointment. My appointment was on wed- however I needed to drop off on a Monday. I spoke with Louie Padilla, who said hey! No problem if we can we can look at it today. GREAT! Then all lines of communication were lost. I waited til past my apt time and finally called. I messaged the customer portal- nothing. Called nothing. I finally get someone on the line, Richie was rude, and kept hanging up on me 3x. I then get a hold of Ethan. Stated he would look into it and call me. NOPE 2 days later I’m calling calling calling. If I’m not being hung up on I’m being passed to a different mailbox. I get the diagnosis on my vehicle and things just don’t add up. I tell them don’t do repairs and a service advisor says for FU@$ sake- and hangs up on me AGAIN! I email and tell them to call back so I can finish my conversation. I’m not beyond angry and just go to pick up my car. I don’t believe my vehicle was ever looked at in the full week they had it. When we asked if these parts don’t fix the issue they stated well we start low and keep going from there. If you want to pay loads, and not fix the issue, get hung up on, and not be communicated with- go here! If not. RUN! More