Paul Miller Toyota of West Caldwell

Loyal customer This is my third 4 Runner. I have been a customer since 2004 before ir became Paul Miller. The service has always been exceptional. My salesman is Jim This is my third 4 Runner. I have been a customer since 2004 before ir became Paul Miller. The service has always been exceptional. My salesman is Jim Velsor. Jim treats you more than just another customer, he calls to wish me a happy birthday, happy holidays, etc. All the service employees I have had the pleasure to deal with have always been courteous and respectful and have kept me updated on the progress of my service. By the way I put a lot of miles on my car and get them serviced every 5,000 miles.I will probably be buying a new car in about a year from Jim. More

Toyota Experience Very good customer service. Staff is very deligent, knowledgeable and go above and beyond to satisfy customer. I would recommend this Toyota dealershi Very good customer service. Staff is very deligent, knowledgeable and go above and beyond to satisfy customer. I would recommend this Toyota dealership to anyone who’s looking to buy this brand, and especially Jim. More

Car service Very professional thorough service very pleased with the entire staff Very timely no long wait all done in one hour Very clean waiting room facil Very professional thorough service very pleased with the entire staff Very timely no long wait all done in one hour Very clean waiting room facilities More

I went in early and my car was serviced expditioously. Service was quick and reliable. I made it to work on time. All of the staff was friendly and personable. The coffee was very tasty. Service was quick and reliable. I made it to work on time. All of the staff was friendly and personable. The coffee was very tasty. More

Regular oil Change/Tire Rotation visit My visit to PM was truly exceptional. The staff who helped me (Sergio) was professional, the servicing took only 45 minutes. In and out!! U was amaze My visit to PM was truly exceptional. The staff who helped me (Sergio) was professional, the servicing took only 45 minutes. In and out!! U was amazed at the fast service and professionalism of the staff. More

great customer service I went to have the recalled airbag taken care of. Sergio, the staff member I dealt with, was helpful and courteous, looking up what needed to be done I went to have the recalled airbag taken care of. Sergio, the staff member I dealt with, was helpful and courteous, looking up what needed to be done, and arranging for everything to be ready on time. He explained some matters that inspection showed needed to be dealt with, and even arranged for me to get picked up from home when the car was done. More

Great experience Salesman Kris Zac was wonderful -- He is very professional and considerate - We have been dealing with Kris for last 4 leases and will continue to go Salesman Kris Zac was wonderful -- He is very professional and considerate - We have been dealing with Kris for last 4 leases and will continue to go to him-- Excellent! More

Great, it was fast and easy. The service was done fast and it was a very easy experience. Thanks to John Brock for all his help I'm very happy with the service provided. Mario. The service was done fast and it was a very easy experience. Thanks to John Brock for all his help I'm very happy with the service provided. Mario. More

Corrective Action Since the Paul Miller Group bought Caldwell Toyota my service experiences have fluctuated greatly and my ratings and reviews have run the gamut from b Since the Paul Miller Group bought Caldwell Toyota my service experiences have fluctuated greatly and my ratings and reviews have run the gamut from being pleased to being filled with disdain. This last trip was among the best experiences I have ever had at a dealership, especially when the service department was involved. I had scheduled my vehicle for an oil change and tire rotation but, as this car is about to be passed down to my college bound daughter I also had to risk asking that it be gone over bumper-to-bumper for potential issues. I sat in the lounge certain I was going to be hit with a task list that ran into the thousands. To my VERY pleasant surprise, the service rep that had booked me in found me in the lounge and began asking me about prior poor ratings I had given the service department and the dealership. He also acknowledged the number of times I had been in for routine maintenance. While there was a short list of "recommended" repairs, the list was reasonable and, more importantly, sensible. I had business appointments that afternoon so my next concern was going to be scheduling a day for the work to be done before my daughter would have to leave. I didn't want to have to come back another day but I also could not be late for any of my appointments. Here again, a sigh of relief and a VERY pleasant surprise. The service rep, wanting to make things right with me, THE CUSTOMER, said he would make sure the work would be completed in time for me to keep my schedule. Not only did he finish in the allotted time, the car was ready a half hour earlier than anticipated and for less cost than was quoted. As I left the lot that day my satisfaction with Paul Miller / Caldwell Toyota was renewed. The work was done, it was done correctly and it was done at a reasonable price. My daughter is off to school in a vehicle that I have confidence in and I am happy father and a SATISFIED CUSTOMER. More

Great Customer Service My customer service representative, John Brock was excellent and very professional. He explained everything to me in great detail. I hope that I see My customer service representative, John Brock was excellent and very professional. He explained everything to me in great detail. I hope that I see him again when it's time for my next service. More