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Paul Miller Toyota of West Caldwell
West Caldwell, NJ
703 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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703 Reviews of Paul Miller Toyota of West Caldwell
December 02, 2023
Gustavo, Nelson, and Frank really made this a great experience. I would highly recommend them, to anyone looking for a car. Great work all. Thank You. Joe C experience. I would highly recommend them, to anyone looking for a car. Great work all. Thank You. Joe C More
by jjnn13
Employees Worked With
Gustavo, Nelson, Frank
November 29, 2023
Very friendly. Everyone we dealt with was very helpful and efficient with our time. We were especially happy with our salesman Len Pizza. We would highly recomme Everyone we dealt with was very helpful and efficient with our time. We were especially happy with our salesman Len Pizza. We would highly recommend him and hope to use him again. More
by scrahner
Employees Worked With
Ryan Stewart, Robert Kaba
November 27, 2023
Always Friendly & good service. Chris Gesell the service writer was simply fantastic. He gave me an estimate for the repair and it was spot on. The technician who worked on my car s Chris Gesell the service writer was simply fantastic. He gave me an estimate for the repair and it was spot on. The technician who worked on my car sent me a video of the things that did & didn’t need attention. Overall it was a great experience. I’d recommend having Chris Gesell take care of all your service needs. More
by Sport
Employees Worked With
Robert Kaba
October 29, 2023
BAIT AND SWITCH “Bait and Switch” is defined as a fraudulent advertising claim or sales offer for a product or service that is not available or not for sale at the stated price, made with the intenti fraudulent advertising claim or sales offer for a product or service that is not available or not for sale at the stated price, made with the intention of luring customers who are then offered something else or forced to spend more money to get the same thing. I was a victim of this deception practiced by this dealership. I was lured in by a private email offer (which I had somewhat solicited) that was $2995 less than the price offered on the dealership’s website (the bait). So I made an appointment to potentially purchase the car. As I walked into the dealership, there’s no receptionist. But there was a counter nearby with a couple guys behind it. They were probably sales managers. The counter top is fairly high and the sales managers are standing on some sort of platform allowing them to “look down” on people. I asked if I could speak with the person who emailed me the offer (marketer). I was directed to a salesperson. The salesperson told me I couldn’t meet the marketer. The marketer’s job was to get customers in to the dealership, not to make the actual sale, per the salesperson. Thus, I had to deal with the salesperson. I told the salesperson I was interested in purchasing a particular car being advertised on the dealership’s website. The salesperson quoted me the price on the website, which was $2955 more than the price provided by the marketer (the switch). I told him (salesperson) the price was more than what was quoted by email. He responded that the email quote did not include taxes and fees. This was the salesperson treating me as if I was an idiot. I responded asking “so your quote includes taxes and fees?” He answered that taxes and fees will be added on along with a $2955 fee. He pointed me to a “peace of mind” package. This package is essentially a dealer markup. The package is for a Resistal ceramic coating to be applied to your car. Resistal can be purchased for under $100 and applied yourself. Or you can go to a car retailer to get a Resistal treatment for $300. Anyway, I told him that the $2955 is not a fee, but an additional package that I was not interested in buying. He nevertheless stuck to his story that the piece of mind package was a fee. I guess he didn’t know how to further spin his lies. He said I couldn’t get the car without the package (but he got approval from the sales manager in the ivory tower to reduce the price of that package to $2000). That is, I could not get the car at the price stated by the marketer. CLASSIC BAIT AND SWITCH. Enough of my time has been wasted. So I walked out. More
by Not Falling For Bait And Switch
Employees Worked With
Marvin Garcia
