Paul Miller BMW

Ken in the service dept is always helpful in getting done what is needed quickly. Get great, friendly customer service. Feel comfortable bringing my car here. what is needed quickly. Get great, friendly customer service. Feel comfortable bringing my car here. More

Thank you Marcelo for making the sale so easy and pleasant! You are an asset to Paul Miller BMW! Keep up the good work! Thank You Again!!!!! pleasant! You are an asset to Paul Miller BMW! Keep up the good work! Thank You Again!!!!! More

Great people!!! Especially the General Sales Manager Ryan, Sales Manager Jimmy Estevez and Cathy!!! I will definitely recommend this dealership to my friends and family! I love my BMW!!!! Ryan, Sales Manager Jimmy Estevez and Cathy!!! I will definitely recommend this dealership to my friends and family! I love my BMW!!!! More

totally professional experience from beginning to end---sales,finance , to delivery; a warm welcoming courteous environment with attention to detail and most importantly to customer satisfaction end---sales,finance , to delivery; a warm welcoming courteous environment with attention to detail and most importantly to customer satisfaction More

Brought car in for yearly service. Not only was service performed quickly, but the car was returned washed and the interior cleaned. Couldn't ask for better service. performed quickly, but the car was returned washed and the interior cleaned. Couldn't ask for better service. More

These guys couldn't have been more enthusiastic while they were selling me the car, but once I signed the papers they really screwed me. Delivered the car (and started billing me) WEEKS earlier than I'd they were selling me the car, but once I signed the papers they really screwed me. Delivered the car (and started billing me) WEEKS earlier than I'd agreed to take the car (I wanted it at the end of December when my lease was up, they delivered it in early December -- so I wound up paying new lease as well as old lease for a month). Then, when I brought my old BMW in to drop off, I asked for the second time (as I had when I first came in to negotiate the new car) if I would have any problems on the trade-in. They assured me it wouldn't be a problem and that they'd take care of everything. Two weeks later, I get a $3,000 bill from BMW financing claiming there were scratches on the car (there weren't; it was just dirty). Paul Miller didn't do a thing to help me, although on my own I eventually talked the price down to less than half that (still a rip-off -- so beware of BMW financing returns, and make sure you STAND THERE while they're looking your car over. They will cheat you blind if they can!). I love my BMW, but never again from Paul Miller. In fact, today, I'm going out to buy my son his first car -- and because the people at Paul Miller can't be trusted, I'll be buying it from another dealership. More

Great customer service they really work with you to get the best car avaialbe. Prices are negotiable compared to other BMW dealers in the state of NJ. Very friendly staff and professional. I'd definately g the best car avaialbe. Prices are negotiable compared to other BMW dealers in the state of NJ. Very friendly staff and professional. I'd definately get my next car from Paul miller. Highly recommended. More

Christian is very professional and courteous. He was very detailed and made every attempt to make sure we were very satisfied. Already referred family and friends to him. Christian Graciano is excellent in r detailed and made every attempt to make sure we were very satisfied. Already referred family and friends to him. Christian Graciano is excellent in relation to professionalism and customer service. More

My wife and I leased a 3 series in 2008 from this dealership. But since I live in Mahwah, I servided the car closer to home at Prestige. Loved the car and service. Recently, as our lease was coming u dealership. But since I live in Mahwah, I servided the car closer to home at Prestige. Loved the car and service. Recently, as our lease was coming up, we called Paul Miller to come in with our lease and get a new car. We never got a call back...so since we loved the service at prestige, we went there and were treated great. Why am I writing this review about Paul Miller?well, moments after my wife turns in our lease and is waiting to get into finace for her new lease at Prestige, she magically gets a call from Paul at Paul Miller. 3 years, never a call until he obviously is alerted that we turned our lease elsewhere. He procedes to tell my wife to walk out of Prestige and he will give her a better deal. What a slimebag!!! Never would I think a highline store would stoop so low. Don't go to these slimbags, go to their competitor in Ramsey where they are professional. I will tell everyone I know that PAUL at PM is complete slime used call salesman who probalbly wears an 80's sport jacket. More

I purchased a 2010 pre-owned X5. I visited 3 other dealers before finding Cathy at Paul Miller. She was a breath of fresh air! There was no pressure and she let me test drive the car as many times a dealers before finding Cathy at Paul Miller. She was a breath of fresh air! There was no pressure and she let me test drive the car as many times as I wanted. I inspected every inch of that car and she always returned my phone calls & emails promptly. Never did I feel that I was bothering her. I've had the car 2 months now and she still gets back to me (even after hours) to answer any questions I have. She even dropped the car off on a Sunday for me as I couldn't wait around on a Saturday to have it detailed. Also, since she lives near me she even offered to take my car in for its scheduled maintenance! There was only one mistake made in the process and it had nothing to do with Cathy. The man handling the financing paperwork messed up the APR% and financing term. Cathy showed me how she wrote it out in detail for him and sure enough her's was correct. She left no room for error so I'm not sure how he messed it up. Good thing I caught the error though! So far so good in my book! Cathy is wonderful. She is in internet sales. Look her up, you won't be disappointed! More