Paul Miller BMW

Very professional service. All problems were diagnosed precisely and thanks to multi point inspection other issues were found that needed to be taken care of. Service and repairs were performed in a timel precisely and thanks to multi point inspection other issues were found that needed to be taken care of. Service and repairs were performed in a timely manner. The car was returned washed and cleaned. Very pleasant experience. More

I've always received very good service by Paul Miller BMW, Wayne, NJ; however, this past visit was truly exceptional from the moment I arrived until I picked up the car. The service consultant was frien BMW, Wayne, NJ; however, this past visit was truly exceptional from the moment I arrived until I picked up the car. The service consultant was friendly and kept me informed through the entire process, and always asking if the status of my service was ok with me. When picking up my car, again I was provided with excellent customer service; unfortunately, I do not know the names of the individuals who accepted the loaner car back, the front desk/cashier, and then returned my car to me. I would be remiss not to mention how clean and shiny my car was returned, including the inside that was vacuumed. More

Helped me with tradein and exceptional finance terms. I have never heard of these terms, .9% 48 months, unlimited mileage and balloon payment on an automobile. I needed help with a tired tradein and had ne have never heard of these terms, .9% 48 months, unlimited mileage and balloon payment on an automobile. I needed help with a tired tradein and had negative equity that was balanced by gap insurance. Phil and Marcelo put it all together very eloquently. More

I am happy to leave this review because I am a happy customer. I will continue using Paul Miller BMW for all my service needs. Take care, Michael customer. I will continue using Paul Miller BMW for all my service needs. Take care, Michael More

My battery died with minimal advance warning. I -HAD- to My battery died with minimal advance warning. I -HAD- to have my car operable, as I was "on call" [OEM security] for Super Bowl weekend. Rich Rulli My battery died with minimal advance warning. I -HAD- to have my car operable, as I was "on call" [OEM security] for Super Bowl weekend. Rich Rulli did his usual magician's tricks, squeezed me and got me back on the road in time. EXCELLENT job - what I expect, and get, each time I deal wtih Paul Miller BMW. Thanks, Rich / Thanks Mike. More

Worked with Ken Walters who was a pleasure to deal with. Ken and the service department repaired a problem with the voice command system and iDrive system that I've had since purchasing my new car in June 2 Ken and the service department repaired a problem with the voice command system and iDrive system that I've had since purchasing my new car in June 2013. Repair (reprogramming) was done in two days and loaner car was great. I drove approximately 1/2 an hour to get this work done by Paul Miller BMW and plan on using the dealership again. Previously had same problem looked at by Prestige BMW, which is less than a mile from my home, who had my car for an entire week and did not fix a thing, actually scratched trunk area. I'm so happy everything is working properly now and quite annoyed that had to deal with the daily problem (iDrive and voice command not working) because Prestige BMW did nothing! Should have used Paul Miller BMW months ago! More

The Problem was resolved quickly but resurfaced one week later. Service center made room for my vehicle to come back in as soon as possible. later. Service center made room for my vehicle to come back in as soon as possible. More

The GREAT news is that I VERY RARELY have to come in for service because my car IS a BMW... But when I do need service it is a treat and a pleasure to receive true CUSTOMER SERVICE from Rich Riulli, the service because my car IS a BMW... But when I do need service it is a treat and a pleasure to receive true CUSTOMER SERVICE from Rich Riulli, the drop-off people, the guy who takes care of the loaner car... all are SO professional, courteous, polite, prompt, follow-up is great. All of the people that I intereact with at Paul Miller BMW make my service appt. go so smoothly and pleasant. They listen, they pay attention, they care about the customer and show it through their actions of taking care of my car and treating me very nicely when I am there and I truly appreciate it. More

I have been using Rich for the last 6 years with our 3 series, our 5 series and our X5. His professionalism and service is fabulous. He is the main reason we stay with Paul Miller. Our X5 has had more t series, our 5 series and our X5. His professionalism and service is fabulous. He is the main reason we stay with Paul Miller. Our X5 has had more than its fair share of problems and Rich has made the journey as painless as possible. My husband and I are on the verge of purchasing our 4th BMW and will most likely be staying with Paul Miller because of Rich. More

My experiences with Paul Miller have always been very positive, both in sales and service. The personnel are responsive, knowledgeable, and always cooperative. The facilities are extremely attractive, cl positive, both in sales and service. The personnel are responsive, knowledgeable, and always cooperative. The facilities are extremely attractive, clean, and efficient. I would not think of going anywhere else. More