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Paul Miller BMW
Wayne, NJ
598 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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598 Reviews of Paul Miller BMW
February 27, 2021
Always great service and the staff is very friendly. They picked up my car at my work, serviced it and then returned it before it was time to leave. picked up my car at my work, serviced it and then returned it before it was time to leave. More
by Ninamartin44
Employees Worked With
Rich
February 11, 2021
I purchased a pre owned vehicle from over 300 miles away in Massachusetts , most of the transaction on line and overnight mail. Samantha Kaplan was my first point of contact, very pleasant , professional an in Massachusetts , most of the transaction on line and overnight mail. Samantha Kaplan was my first point of contact, very pleasant , professional and understanding of all my concerns. Once we agreed on pricing after some Shifty price changing on the internet after I gave them a $1000 deposit ( typical shady manager moves) she handed me over to Alex Reynosa who was also very professional, accomidaiting , answering my random questions through out the two week transaction period. He never was less than 10 minutes on any questions. I was fairly disappointed that once the car did arrive they had never changed the oil from the prior owner saying their service dept said it wasn't needed? What ? Saving $80 by NOT changing oil and filter, probably not a good idea moving forward. I would give a 5 star except the shady pricing " Bump" of the service bill was higher than we thought... Obviously not from changing the oil with Mobil 1 as required. I would still do business with them again , However I would want copies of what the repair order And I should have alerted the General Manager on the manager who played pricing tricks. Samantha and Alex dealt with it with a smile and never missed a beat. Two great employees who Miller is lucky to have. More
by tundra00
Employees Worked With
Samantha Kaplan, Alex Reynosa, Manager who hid behind the curtain
February 03, 2021
We searched all over NJ/NY for a specific car. In one hour, Brittney S found the car we wanted out of state. She gave us the best deal and had the car ready for pickup in 24 hours. It was incredibly easy hour, Brittney S found the car we wanted out of state. She gave us the best deal and had the car ready for pickup in 24 hours. It was incredibly easy and a breathe of fresh air to work with Brittney and Paul Miller BMW. More
by Frank B
Employees Worked With
Brittney Szucs
January 28, 2021
Rose, Frank, and Rey made the process incredibly easy. They were all personable, pleasant, and professional. This is my third vehicle with Paul Miller BMW. They were all personable, pleasant, and professional. This is my third vehicle with Paul Miller BMW. More
by X2
Employees Worked With
Rose, Frank, Rey
December 02, 2020
First service visit and I was very impressed with the entire staff. Robert (Bob) Smith explained the repairs in detail and the entire experience was smooth as silk. I’m very happy I’ve made the leap to P entire staff. Robert (Bob) Smith explained the repairs in detail and the entire experience was smooth as silk. I’m very happy I’ve made the leap to Paul Miller! More
by PattySV
Employees Worked With
Bob Smith, Marissa, and many others, including the fine technician
November 04, 2020
ATTN ALL WAYNE RESIDENTS @GO SOMEWHERE ELSE@YOU WILL ATTN ALL WAYNE RESIDENTS @GO SOMEWHERE ELSE@ YOU WILL THANK ME. WHEN COVID STARTED KEN TOLD ME HE WAS PULLING MY OLD USED PARTS FROM GARBAGE (SINCE ATTN ALL WAYNE RESIDENTS @GO SOMEWHERE ELSE@ YOU WILL THANK ME. WHEN COVID STARTED KEN TOLD ME HE WAS PULLING MY OLD USED PARTS FROM GARBAGE (SINCE HE DIDNT UNDERSTAND MY CLEAR STATEMENT NOT TO DO A SERVICE WHICH BTW I WAS ON SPEAKPHONE AND WIFE HEARD THE EXACT CONVO ) THEN THIS WEEK ANTHONY REPLIED BACK TO ME WHAT HE INTENDED FOR HIS STAFF IN AN EMAIL CALLING ME A "PAIN" NOT ONE PHONE CALL FROM MANAGEMENT TO APOLOGIZE OR ANY REAL CONCERN ACCEPT A BS REPLY SAYING THAT WASNT MEANT THAT WAY WHATOTHER WAY CAN IT BE MEANT. GO SOMEWHERE ELSE IF YOU WANT TO BE TREATED LIKE A HUMAN AFTER SPENDING A LARGE AMOUNT ON YOUR VEHICLE. BTW IM AT LEAST A 5 TIME PAUL MILLER GROUP CUSTOMER FOR OVER 10 YRS I LET THE FIRST INCIDENT GO BY WHEN COVID FIRST HAPPENED TRYING TO GIVE THEM SOME BUSINESS THEN THIS. TRAVEL ANOTHER 15 MINS TO NEXT BMW STORE IT WILL BE WORTH YOUR TIME More
by JSTANDISH1082
Employees Worked With
Ken Walters, Anthony Cancellare
November 03, 2020
David Guzman is professional, patient and knowledgeable. His disposition is warm and sincere. I struggled a bit to make my decision and David's honesty and educated guidance helped me a lot. Would highly re His disposition is warm and sincere. I struggled a bit to make my decision and David's honesty and educated guidance helped me a lot. Would highly recommend David and Paul Miller Team! Thanks Fella's! More
by cocogal84
Employees Worked With
David Guzman
November 01, 2020
This was my first BMW purchase from Paul Miller BMW and the overall experience was great. Jerzy was able to quickly order the BMW I was interested in and Michael was able to get through all the paperwork q the overall experience was great. Jerzy was able to quickly order the BMW I was interested in and Michael was able to get through all the paperwork quickly. I expect that all my future BMW purchases will be through Paul Miller BMW. More
by bkerber
Employees Worked With
Jerzy Kutyla, Michael Medwin
October 17, 2020
Fred Braden, Salesman, is professional and personable. Kenneth Walters, Service Advisor, was very through in his diagnosis with my car problems. Thank you BMW for hiring the BEST! Kenneth Walters, Service Advisor, was very through in his diagnosis with my car problems. Thank you BMW for hiring the BEST! More
by Adeline Migliaccio
Employees Worked With
Fred Braden, Kenneth Walters
