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Paul Conte Cadillac - Service Center

Freeport, NY

4.7
1,313 Reviews

1,313 Reviews of Paul Conte Cadillac - Service Center

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December 15, 2022

I've been dealing with PC for over 25 years and would never even consider another dealer for service on my car or my wife's. They are knowledgeable, courteous, and as professional as can be. Simply... t More

by BBLOCK1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Giannini in Service
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 13, 2022

All staff are professional and courteous. They will do the necessary research to get you the correct answer. More

by PAGEJK2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Giannini in Service
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shai Nadav
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christine Rudden
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Cusumano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nayeli Escamilla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Gimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Darlene Salcedo
December 13, 2022

Stopped in for an oil change and shocks. Conte had the parts I needed in stock and performed warranty repairs quickly and efficiently. I’ve been using Conte for years and never had an issue. More

by lonniegl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Giannini in Service
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christine Rudden
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 13, 2022

Fast and professional service. I will bring my car for all repairs even for oil changes Thank you. More

by neuman417
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shai Nadav
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Gimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 13, 2022

Never got back to me with a quote for service that I had requested. Not sure how you can get my business back if you don’t follow up More

by DONOTKIDME
Service Price Transparency
Service Communication
Recommend Dealer
No
Employees Worked With
Danny Giannini in Service
2.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 14, 2022 -

Paul Conte Cadillac responded

Thank you for the feedback. I'm sorry you had an issue. Can you please contact me? I would like to speak to you about what quote you are looking for. Shai Nadav Service Manager 5168680530

December 12, 2022

Very friendly and professional service. We are glad we chose Paul Conte Cadillac for our purchase. More

by jwease
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Oropeza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tina Carvelli
December 09, 2022

I have returned to using the service department for all my Cadillacs, and I have been very pleased with the quality of service performed. In fact, a long standing defect with my CT6 was corrected becaus More

by RJM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Giannini in Service
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christine Rudden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Gimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Debbie C. is the nicest and most competent person working at a car dealership that I have ever met, and Kerri is a delight to speak with while waiting for service to be completed.
December 07, 2022

I have received nothing but top of the line customer service from Paul Conte. Thank you for resolving my issues and keeping my Cadi in optimal conditions. More

by JP.Rod
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Giannini in Service
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Cusumano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Gimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 07, 2022

Paul Conte dealership was great. Representative, Ron, was extremely knowledgeable and informative. Service was excellent, including the parts department. More

by Kingscnty428
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Giannini in Service
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shai Nadav
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christine Rudden
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Cusumano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nayeli Escamilla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Gimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Darlene Salcedo
December 06, 2022

I came for a screw in my tire and they said I had 3 holes and needed a tire . I went to my tire place they fixed the only hole I had all good. I asked road side to come with the plug for the tire they said More

by Fjfremodelersinc1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John Cusumano
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 08, 2022 -

Paul Conte Cadillac responded

Thank you for your feedback. We apologize for the inconvenience you were caused. Our first priority to our customers is their safety and because one of the nails found in your tire was located in the sidewall of the tire, it could not be repaired in a safe manner so we recommended that the tire should be replaced. If you would like to discuss this further please do not hesitate to contact me. Shai Nadav Service Manager 516-868-0530

Dec 08, 2022 -

Fjfremodelersinc1 responded

Hi I kept getting a request to rate my service .I didn’t want to say anything this is my 4th vehicle from the dealership my service was good in the past .The nail was on the top of the tire not on the side wall this makes me more upset when false information is stated. I’m not the type to make deal over things but you kept asking so I’m letting you know . John said I have 3 holes in my tire if that was the case the tire would be totally flat . I had it fixed a week ago and the tire pressure is the same from when it was fixed .This is the real story . Thanks

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