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Paul Conte Cadillac - Service Center

Freeport, NY

4.7
1,314 Reviews

1,314 Reviews of Paul Conte Cadillac - Service Center

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January 23, 2023

Manager wouldn’t work on vehicle because he believed that it could possibly create additional issues. More

by Dissatisfied
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Danny Giannini in Service
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 23, 2023 -

Dissatisfied responded

Brought the vehicle back to the dealer and they wouldn’t work on it. How is this supposed to give me confidence about service.

Jan 24, 2023 -

Paul Conte Cadillac responded

Thank you for your feedback. Could you please contact me? I would like to speak with you regarding your issue. Shai Nadav Service Manager 5168680530

January 23, 2023

Great experience with your team. Sam was wonderful and was a big reason we chose the Cadillac this time. Hope things are as good and smooth going forward. More

by gaccomando02
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Sam
January 21, 2023

I will buy another car from Paul Conte when needed. The staff was very friendly and professionally. My sales person Nelson was knowledgeable, showed me a lot of options, explained the pros and cons of More

by Jan R
Recommend Dealer
Yes
Employees Worked With
Nelson Galeano
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 21, 2023

Excellent customer service in the service department and the sales department. My salesman Pat McCabe is the best.! More

by Karenie045
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christine Rudden
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Cusumano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nayeli Escamilla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pat McCabe 5 stars ******
January 20, 2023

Service personnel are kind and helpful. I've been a gm customer for 20 years. This is the best crew I've worked with. More

by Executivetransporter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Giannini in Service
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christine Rudden
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Cusumano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Gimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 18, 2023

Professional Attentive and Friendly team. Always have my best interest at heart. I appreciate the communication throughout my service call. More

by DARRENTHEMILKMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Giannini in Service
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shai Nadav
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christine Rudden
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Cusumano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nayeli Escamilla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Gimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Darlene Salcedo
January 18, 2023

Paul Conte Cadillac service is the best around. My service advisor Danny is always a pleasure to work with. If you have a Cadillac go to Paul Conte you won't be disappointed. More

by JAZZYG56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Giannini in Service
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Cusumano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nayeli Escamilla
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 16, 2023

First class service! !! Very friendly staff and excellent customer service!!! Not only do I have a luxury car, now I receive luxury style service!!! More

by VICTORIOUS V
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Giannini in Service
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shai Nadav
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christine Rudden
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Cusumano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nayeli Escamilla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Gimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Darlene Salcedo
Jan 16, 2023 -

VICTORIOUS V responded

AWESOME SERVICE!!! FIRST CLASS DEALERSHIP!!!

Jan 16, 2023 -

VICTORIOUS V responded

AWESOME SERVICE!!! FIRST CLASS DEALERSHIP!!!

January 11, 2023

I've been with The Paul Conte dealership for over 10 years and have been more than satisfied. The staff is very approachable and understanding. While i enjoy my CT5, I wish they would bring the XTS ba More

by M_WASMUTH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Gimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 10, 2023

Scheduling service is always easy and convenient. The service writers are polite, accommodating and professional. More

by petruzzelli@optonline.net
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Cusumano
5.0
This rating includes all reviews, with more weight given to recent reviews.
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