Paul Conte Cadillac

Everyone has been very nice and helpful. They try to accommodate you in the service department. They try to accommodate you in the service department. More

Ryan was Excellent… Very knowledgeable & professional. . I would definitely recommend him to my family & friends. . I would definitely recommend him to my family & friends. More

Ryan and Paul Conte Service are great. Always helpful and professional. Thank you for all of your support throughout the years. Always helpful and professional. Thank you for all of your support throughout the years. More

A great service team. Very knowledgeable and customer service. Thet always do a great job. Very knowledgeable and customer service. Thet always do a great job. More

I've had issues from the beginning sale back in 2019 from poor service upon picking up my certified preowned vehicle to poor quality service during my warranty period but what took the cake was most recently poor service upon picking up my certified preowned vehicle to poor quality service during my warranty period but what took the cake was most recently in May of this year 2024 when I went into another Cadillac dealership to inquire upon purchasing another new Cadillac and trading in my existing one. What came next was a shocker. The salesman comes back to us and tells me what I would have never have expected. That the Cadillac I purchased from Paul Conti in 2019 was involved in 2 non disclosed accidents. One 6 months into their lease that was moderate damage and another in 2017 that was minor. All involving front end collisions of some sort. I tell this salesman that's impossible because I received a clean CarFax carefully gone over with myself and Paul Conti salesperson Nelson Galeano back in 2019 during the presale and when picking up. This new CarFax presented to me by another Cadillac dealership details both accidents 2-3 years prior to my purchase however the CarFax I received in 2019 from Nelson Galeano is not showing any of these 2 accidents. Very suspicious that neither one was disclosed during my sale at all. The car was being leased at the time of both accidents out of Paul Conti so both accidents occurred during that time. I purchased an off lease vehicle from Paul Conti that was involved in 2 accidents while being leased out of their location and they never disclosed this to me as the purchasing consumer in 2019 upon my sale. I've already contacted Consumer affairs and BBB and have this on file. Another thing is I have been experiencing a slight rattling noise and roughness in my front end since the day I picked up my car back in 2019 and I've brought it to Paul Conti's attention couple times during a service visit and they passed it off as just the way run flat tires perform and that nothing was wrong. Now I find out from a local independent repair facility that my front struts are the reason for this slight rattle and roughness I've been experiencing all these years. I believe this strut issue occurred most likely during these 2 accidents but was never addressed. I have yet to hear from anyone at Paul Conti to address these accident non disclosure issues to try and resolve it. I wanted to get another Cadillac but now I'm addressed with a resale value issue that seems to put me in between a rock and a hard spot as to what to do. I'm considering seeking legal advise as to what can be done in court by an attorney but I need to find time to research one. In the meantime, I wouldn't recommend stepping into this dealership for sales or service unless something changes and they step up to the plate with some resolution to save the Paul Conti's reputation which doesn't look good as of now. Accident non-disclosure is a very serious issue and had I known, I would have never purchased this vehicle from them. I base my buying decisions and I believe most consumers, on whether a car has been involved in accidents and my trust in Paul Conti has been shattered and its a shame because even though I've had service issues during my visits to Paul Conti, I still felt some loyalty to return when I could, but now that loyalty has vanished More

They were friendly and clean. Very helpful in getting me a ride to and from the dealer. Very helpful in getting me a ride to and from the dealer. More

From the moment I entered the showroom, till the moment I started my New Lyriq Sport, the experience was flawless. Keith was patient and very knowledgeable. I was able to pick out my amazing wheels and soon started my New Lyriq Sport, the experience was flawless. Keith was patient and very knowledgeable. I was able to pick out my amazing wheels and soon enough my dream car was in front. It was beautifully detailed and stunning. This car turns heads! Thank you to the Paul Conte Cadillac Team! Rock on! More

Very professional and no nonsense dealer. I have bought 4 cars, and I always have a satisfying experience. I have bought 4 cars, and I always have a satisfying experience. More