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Patriot Subaru of North Attleboro

North Attleboro, MA

4.2
395 Reviews

551 S Washington St

North Attleboro, MA

02760

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395 Reviews of Patriot Subaru of North Attleboro

July 27, 2020

Patriot plays bait and switch games with loyal repeat customers. I will not do business with Patriot again though I’ve bought two 2018 Outbacks, referred 7 purchasers, and have 100% of my service done at More

by John5294
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mark and Matt, Cliff Oliveira, Dannelle Manville
Jul 28, 2020 -

Patriot Subaru of North Attleboro responded

John, We value every customer, and you’ve been a steady one, sales and service. Over the years, you have brought forth your concerns, and we have always worked things out to your benefit. On this, you spoke directly with me first, while in the meantime Matt was working on some numbers based on invoice. I was unable to share with Matt the discussion about numbers between you and I. You were upset when Matt’s numbers didn’t reflect our conversation. That happens - and I quickly corrected it. Unfortunately, you did not accept my attempts to resolve your concern after we spoke on the phone. I followed up with a personal email this afternoon, prior to this review. The offer is excellent, and we stand on our good name that has always treated you with the utmost respect and appreciation. We would feel bad to lose your business, but at this point we have extended every courtesy and incentive, all in the friendly and helpful manner that is our hallmark. Hope we can talk again and work it out. Yours in service, Mark Perryman, General Manager., Patriot Subaru North Attleboro

Jul 28, 2020 -

John5294 responded

My issue is the blatant attempt to fraudulently induce loyal customers to respond to a guaranteed value of their vehicle and offer an additional $1000 in the transaction then in a quote reduce that amount and never really offer the $1000. Moreover is the concept that you offer wholesale trade in amount but then charge full Msrp to your most dedicated customers. That is not a business plan with an equation for success. Don’t guarantee trade in values for a certain vehicle then justify reductions because it’s discussed on the back bottom of the letter in 6 type font much too small to read. Further the supposed reductions in the guaranteed value was improperly reduced. The $27,100 was guaranteed if I had less than 30,000 miles which I did. I don’t buy from dealers who play games. The difficulties you refer to was my lemon car - the first 2018 I purchased. Let’s be transparent. Patriot and Subaru should have retired that car as a lemon but it was sold instead with good title. Good title on a car that could not drive without ending a ditch in 10 seconds.

February 28, 2020

As usual a very quick Stress Free Car Buying Experience! This is our second car from Patriot Subaru in North Attleboro, our first a Crosstrek and now an outback, and just like last time from start to finish, More

by bananapie321
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alana Bombara, Emily Day, Richie Campagnone, Dana Fishbein
February 06, 2020

Estimated 4 hours for recalls..... took more than 8 Really disappointed with the service at this dealership. I made an appointment for the recalls and was quoted 4 hours..... at 7 hours I called them an More

by Saltpond38
Customer Service
Recommend Dealer
No
Employees Worked With
Adam Arens, Colby Patriot, Subie Patriot, Max Meritil, Rachael Bishop, Shawn Lajuenesse, Veronica Dossantos, Tiana Carroll
Feb 06, 2020 -

Saltpond38 responded

Upon picking up my car this evening I was approached by the service manager who apologized and offered a complementary oil change. Thank you!

Feb 21, 2020 -

Patriot Subaru of North Attleboro responded

That was all on us, we dropped the ball. Your comments were accurate, and there is no question that you should have received better communication, and provided a loaner during that time period. Ugh, all the way around. We have not had a situation like this in a very long time, but we are taking it to heart. Our sincerest apologies, and we'll work hard to make it right. Sincerely, The Entire Service Team, Patriot Subaru North Attleboro.

November 30, 2019

2020 Forester Bought a new 2020 Forester and worked with Emily Day, had a great experience . Very happy with the deal and would recommend to anyone interested in bu More

by Bob D
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Emily Day, Shawn Lajuenesse
October 02, 2019

Terrible customer service. Had several problems in the service department, sent several emails to reach out to a manager to work it out or maybe get an explanation, not so much as a call back. More

by Formercustomer
Recommend Dealer
No
Employees Worked With
Mary Meda
September 27, 2019

Exceeded Expectations! VERY impressed with salesman, Jason Mitchell! VERY personable, professional, knowledgeable, and VERY sensitive to our needs, with NO pressure - outst More

by Sheila - GO PATS!
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn Lajuenesse
September 24, 2019

purchased a car I have had ten Subaru’s, the first a ‘74 Loyale. Got an easy buy back on a ‘17 Outback in WA,?came east to Boston and started looking in ME, happened More

by Paul
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michele Clasby, Emily Day
August 22, 2019

Choose Another Service Department! -Scheduled service more than a week in advance for parking brake recall and tail light replacement -Scheduled for 7:30 AM appointment(arrived at serv More

by CrisS2019
Customer Service
Recommend Dealer
No
Employees Worked With
David - Controller's husband
August 07, 2019

Great service experience Booked a service appointment online for next day and was able to get in at the time I wanted. David was friendly, knowledgeable, and gave me the diff More

by ShawnB
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Pari
July 18, 2019

Outstanding Team! Shout out to Matt and Jamil at Patriot Subaru who got me into my brand new 2019 Forrester in a matter of hours ! I came to trade in my Legacy and Jami More

by Satisfied Repeat Customer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt D'Ambra, Jamil, Dana
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