Patrick Volvo

RE: Jim Morenz, Volvo Salesman Jim worked extremely RE: Jim Morenz, Volvo Salesman Jim worked extremely hard, assisting in the lease negotiations, paperwork and delivery of a 2012 C60 Volvo. After s RE: Jim Morenz, Volvo Salesman Jim worked extremely hard, assisting in the lease negotiations, paperwork and delivery of a 2012 C60 Volvo. After several weeks of negotiating the lease agreement (my company had strict monthly payment requirements), paperwork was FedEx'd to me (living several counties away from the dealership). In addition, to finalize the agreement, Jim drove to WI to get the final signatures. When I came to pick up the Volvo, Jim went over the vehicle. Jim listened to what I understood and went on to another part of the vehicle instruction. Overall, I would honestly recommend Patrick Cadillac Volvo Saab and Jim Morenz for anyone interested in a Volvo. Jim was never "pushy", respected my privacy when looking over different Volvo vehicles and last, kept communication going. More

We had a very positive experience with Diane. She knew the Volvo and was very helpful with our lease. Her follow through excaptional and thorough. the Volvo and was very helpful with our lease. Her follow through excaptional and thorough. More

Worst sales and service experience from a car dealer, ever. I purchased an used car, a 2001 Volvo S60, assuming that a Volvo dealership would sell a car without surprises. Great mistake. I was told by th ever. I purchased an used car, a 2001 Volvo S60, assuming that a Volvo dealership would sell a car without surprises. Great mistake. I was told by the salesman, Babatola Akinola that I did not have to worry for one year. And I drove from the dealership believing that the car did not have any defects. Two hours later the "check engine" light came on and I came back to the dealership to have a check. They told me that the timing belt change and brakes were overdue. That the suspension was severely cracked and that the light went on because the car needed a new catalytic converter. I bought the car for 5,000 dollars and all these "problems" amounted to more that the original price. This was just hours after buying the car. Babatola Akinola did not want nothing to do with the problem. The sales manager, Frank Amadeo, refused to take back the car or pay the invoices. I sincerely was astonished by the lack of ethics in this dealership. I strongly recommend you to go to other dealership to buy an used car. More

I was very pleased with my experience with Patrick. Pete was attentive and helpful in my service call. And a week later when I had to come in for a recall decal that needed to be ordered he got me in and o was attentive and helpful in my service call. And a week later when I had to come in for a recall decal that needed to be ordered he got me in and out as quick as possible. More

I went to Patrick Volvo and bought a 2007 XC90 V8 with 37xxx miles on the clock. It was out of warranty by its in-service date. When I bought the car the sales person "tola" told me they recently di 37xxx miles on the clock. It was out of warranty by its in-service date. When I bought the car the sales person "tola" told me they recently did the 37,500 mile service which according to their own records is un-true I found out today. I should have been worried because when I saw the car for the first time the "service soon"- message indicator came on, I was told by my sales person "tola" "I will send it to service, they just forgot to turn the service soon light off" after the mechanics did the service. 1-Emissions Evap Pump 30 to 50 miles and 3 days after purchase--- the check engine light illuminates, I thought to myself this can’t be happening. Took it to service (5 days after purchase) and they told me the Emissions Evap Pump has failed according to the computer. - First service told me you will have to pay 600 dollars for your car that you have had for 5 days, - I said no way am I paying 600 dollars, then the service people got the manager(Justin I think) who told me-You should have bought a GM warranty, I did not want a “GM” warranty on a VOLVO!!! The Volvo xc90 not a GM car(no offense GM). Then the manager told me he will charge me 300 for the pump, I again told him no way!!!! I was really upset they made no effort to fix the pump free-of-charge seeing as I had the car 5 days and 30-50 miles. -----If I had the car for a month I could understand them not wanting to fix it. - BUT 5 DAYS? I told him Im not paying one cent for the new pump, for a car I have had 5 days total and 30-50 miles. As it stands the car will need this fixed to pass emissions. !!!!!!!!!! BUT WAIT THERES MORE !!!!!!!! 2-Headlights corroded [A safety issue] The headlights are a mess (they are hazed and corroded so bad they are like sand paper kinda odd for a 2007 model year with 37k mi ) Patrick Volvo was very sneaky about presenting the car to me they pulled the car forward so far over the curb stop, the space between the front of the XC90 and the bushes was less then half a foot( so unless I wanted to stand in Patrick Volvo's bushes, I would not have been able to see the headlights). Then "tola" the sales person, flung open the door and said “Get in”……..I had two small children waiting for me at home so I was not overly fussy looking at the car in detail, -------Besides I saw the pictures of the car online VIA cars and Patrickvolvo com none of the pictures showed these hazed nasty headlights. !!!!!!!!Its more then just ugly looking headlights as the light coming from them at night seems dim-[An obvious safety flaw, from representatives(PatrickVolvo) from a car company that claims to be Volvo the "ultimate Safety Machine ]. -----------------I asked the manager about the headlights and the manager told me don't worry about it, its fine, we have a guy who can buff them out, --but the "guy who can buff the headlights out" came over and looked and told me he cant buff them out, he said he recommends replacement. I said even if the XC90’s headlights do corrode the car is a 2007 with 37k mi on it..... Its not old.... 3-Fuel filler door hinge The fuel filler door hinge is also broken which I would have no way of knowing until I put gas in the car.-I did not open the fuel door until after I paid for the car. When I put gas in it. End of story is nothing is fixed I owe the bank just shy of 30k , my car wont pass emissions , my headlights are corroded, my gas tank door wont lock so it flops around waiting to be snapped off. PLEASE THINK LONG AND HARD ABOUT BUYING ANY CAR FROM THE PATRICK VOLVO/PATRICK AUTO GROUP.....You will be screwed….You will buy a new to you car with low miles and the car will need new a(n) Emissions Evap Pump ,Headlights corroded-replacement,an Fuel filler door hinge, to be fixed with-in 5 days of ownership. Emissions Evap Pump ===============================600 New headlights====================================1000 Fuel filler door hinge==================================80 ______________________________________________________ With-in 5 days of preowned car/new to me ownership cost 1680 If this is how they stand behind a car they sold 5 days ago, for our families sedan I will look elsewhere. Its a shame because Patrick Volvo is a VOLVO dealership which sells new ones and they don't care about their pre-owned customers or the brand "VOLVO" this tarnishes Volvo's name in my eyes. Its not Volvo's fault but Volvo licenses """PATRICK VOLVO"""" to use the brand name. More

Friendly service and going the extra mile to get my navigation problem fixed. Also like the fact that a ride was offered to my work navigation problem fixed. Also like the fact that a ride was offered to my work More

Friendly atmosphere. Well organized and explained every step of the buying process, and the vehicle purchased. The follow up after purchase was good customer service. Returned for purchased work, and a loa step of the buying process, and the vehicle purchased. The follow up after purchase was good customer service. Returned for purchased work, and a loaner was not a problem. More

This was an exceptional customer experience. My journey within the dealership was conversational and even fun.. not a term usually associated with a car purchase. It represented the difference between buy within the dealership was conversational and even fun.. not a term usually associated with a car purchase. It represented the difference between buying a pc at a Best Buy and buying a MAC at an Apple Store. I felt respected and appreciated despite the fact that I was not buying the most expensive model available. I am very happy with the product and the followup from Tola. In a word, a professional and civilized experience overall. More

My wife and I had a very seamless car buying experience. I have purchased several vehicles from several different dealerships throughout the years and this was one of the best. I have purchased several vehicles from several different dealerships throughout the years and this was one of the best. More

Jan met me with a loaner car, picked up my car and called me right away to let me know when my car would be ready. I asked about the remote on the keychain, and he said he'd take a look at that too. He had me right away to let me know when my car would be ready. I asked about the remote on the keychain, and he said he'd take a look at that too. He had the battery replaced at no charge. My car came back quickly, all washed on the inside and out. Total convenience and the best customer service for people with busy lives! More