Patrick Volvo

Diane was great to work with. She made our unexpected shopping for a new car an easy process. She took the time to listen to our needs therefore it was easy to choose our new car. It has been two weeks s shopping for a new car an easy process. She took the time to listen to our needs therefore it was easy to choose our new car. It has been two weeks since our purchase and we are still as happy as we were on the day we purchased our new Volvo. More

We felt violated & ripped off. We were sold a broken car at a premium price. And, we were given a bunch of xxxxxxxx as to what was wrong with it. It started with a broken sun roof. Of course, the pap at a premium price. And, we were given a bunch of xxxxxxxx as to what was wrong with it. It started with a broken sun roof. Of course, the papers were signed "while they were fixing the problem." (Bad move on our part) We were told we would have to bring the car back in 2 days. The mechanic who knows how to read and reset the computer codes to make the sun roof work(?) was not there - at 3:00 on a Tuesday afternoon. They would not keep the car, nor could they offer a loaner that late in the day. I was never given any alternative options or recourse. We drove the car off the lot and noticed that it was almost OUT OF GAS! I just wrote a $42,000 check and you can't even fill the tank? What jerks! When we returned on Thursday morning, we learned that they already knew a replacement motor had to be ordered for the sunroof (Hmmm, they knew that on Tuesday, but they weren't going to tell us. Maybe that's why we HAD to take the car?) But, the part wasn't ordered, yet. The mechanic who approves ordering motors for sunroofs was busy and would not be able to look at the car until late in the afternoon. (Really?) After raising a bit of a stink, we were asked to wait for 15 minutes and they would get it looked at. Forty-five minutes later, when no one had come to get us, we tracked down our service advisor. He asked us, outright, "you mean Diane (our sales person) didn't come over to talk to you yet?" Well, it turns out she was busy trying to sell another car. That went over well with us. Still nothing changed. Diane tried to pass blame of the problems onto another dealership (really? - some other dealer sabotaged my car to make Patrick look bad? I don't think so.) And then she tells us that since none of this is hers or Patricks fault must give her all high marks on her survey. ROTFLMAO!!! Meanwhile, there were a couple of other things we brought to their attention to fix. There was sticky stuff on the doors, and the cowling over the steering column was broken. Well, it took them from Thursday morning until Tuesday afternoon to fix our BRAND NEW car. And they found more wrong with it each time they looked at it! They replaced an oil pump (that's serious) and a handful of other things. I had to call the service department every day to see if it was fixed yet, as they never called me when they said they would. It was to be ready "tomorrow" 3 days in a row. They had to keep ordering parts! On Monday, they decided to order the replacement cowling for the steering wheel that they knew about on Thursday morning. Additionally, I had to take the car to my mechanic to locate where a screw belonged that they left in the cup holder! Really?! And I had to rub off the sticky stuff from the doors when I got the car home. Further, we NEVER received a follow-up call from the sales person, the sales manager, nor the service department. After several tries, I finally reached the GM to express my displeasure. He said he would look into the matter and call me back. He never did. You'd think that if you bought a car today, the dealer would bend over backwards to make it right. I feel that they got our money and are done with us. We supposedly get 5 years of free maintenance from VOLVO, so the dealer has no incentive to keep us happy. That is really obvious to us. There were 2 possible endings to this story. Patrick got to pick how it would end. They could have treated us well, been respectful, attentive, and really tried to make things right. I would have recognized that and commended them for their efforts. However, they chose to treat us like crap. I felt Patrick did the absolute minimum they had to do; not to make a customer happy, but because VOLVO required them to do it. Because of this experience, I cannot and WILL NOT recommend them, EVER. And I will continue to tell my story to whomever will listen to it, every chance I get. More

Tola is a fun energetic salesman. There was no pressure and the entire process was fast and easy. We absolutely love our new XC60!! They included red star service. They will drop a loaner car off at our ho and the entire process was fast and easy. We absolutely love our new XC60!! They included red star service. They will drop a loaner car off at our home and take the car to and from the service center any time service is needed. More

The staff is always friendly and prepared to help. I have never had a bad experience at Patrick and I have owned 5 Volvos over the years. The Service group is one of the main reasons I continue to be a have never had a bad experience at Patrick and I have owned 5 Volvos over the years. The Service group is one of the main reasons I continue to be a Volvo owner. The vehicle always comes back clean and the repairs are completed satisfactorily. More

Good selection of cars I was looking for Very Good selection of cars I was looking for Very competitive pricing Mike was very knowledgeable, helpful and went out of his way to make us comfortabl Good selection of cars I was looking for Very competitive pricing Mike was very knowledgeable, helpful and went out of his way to make us comfortable There was good attention to us as clients but no pressure or stress applied during the sales procedure The Patrick facilities are clean and the staff is professional More

Had a great experience with Tola. Took time to show us cars, was open and honest about prices; I had researched on Edmunds.com etc. and knew what to expect. He gave me a reasonable trade-in price. I proba cars, was open and honest about prices; I had researched on Edmunds.com etc. and knew what to expect. He gave me a reasonable trade-in price. I probably could have tried to get more out of him but I don't bargain on TV's, computers, etc. so if I think I am at a fair price, I take it. They will pick up the car for service and give me a loaner. I got much more car for the money than if I had bought BMW or Mercedes. More

there was no pressure .salesan was willing to take the time and answers all my questions.he also showed all the features inside the car.he also set up my cell phone to bluetooth.i buy a new car about ever time and answers all my questions.he also showed all the features inside the car.he also set up my cell phone to bluetooth.i buy a new car about every three years and i never signed the papers so fast.that is a great thing camt stand taing so long. More

On the lot we were approached by an extremely friendly, personable and humorous sales person named Tola. He made us very comfortable in discussing what my wife was looking for because it was going to be he personable and humorous sales person named Tola. He made us very comfortable in discussing what my wife was looking for because it was going to be her car. By the way my wife hates to buy cars but Tola did not pressure her and really listened to what she wanted. Happily we purchased a 2007 XC 90. This is the second car we purchased from Patrick and we did look at other dealers but the huge selection and working with Tola influenced us to stay and buy our Volvo XC 90. It is a beautiful car and we are very happy with it. I travel two months every year to Spain and have rented many different European cars and Volvo is always impressive on the sharp up and down turns in heavy traffic. When you have to show who is boss the Volvo has superb handling and quick speed. When we drove in the Pyrenees Mountains on remote forest roads the All Wheel Drive and high clearance of the underbody is awesome. We purchased a 2001 XC 70 years before and always brought this car to be serviced at Patrick Volvo and never had a problem because their service is exceptional. We traded it in and got good trade in value for this car. Because our kids have grown and having two dogs we found we needed a 7 passenger car like the XC 90. I still miss the XC 70 and it would have lasted another 10 years easily. As with all of their used cars they only stock those that are like new. I have had a really hard time to find any damage to the used car because it really is like new. We were able to get the car with a certified warranty until 2013 that could be renewed for another 2 years which is important to us. The dealer provided a discount with the warranty and the car that really sold it. So the price was very competitive. Overall our experience was very pleasant and I would really hope that Tola will there to sell us another car because he is fantastic. Patrick Volvo has never let us down both in service and sales. More

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Diane was friendly, courteous and professional. She never made me feel like she was trying to pressure me into buying. She is a big part of the reason why I chose to purchase at Patrick Volvo. Another never made me feel like she was trying to pressure me into buying. She is a big part of the reason why I chose to purchase at Patrick Volvo. Another big selling point for me is 5 year/60,000 mile included maintenance on the vehicle. More