Patrick BMW

Took great care of my 2006 330i - she's in tiptop shape Customer service and communication were top-notch, thank you for the prompt repairs, 100k mi discount and accurate planning to bring back for routine Customer service and communication were top-notch, thank you for the prompt repairs, 100k mi discount and accurate planning to bring back for routine maintenance and a secondary minor repair. The loaner car was a great benefit for my day, kids especially loved it. ;) More

Patrick BMW " Horrible dealer to do business with " Dealer ( Patrick BMW Schaumburg IL ) sold me a 2013 Nissan GTR with a full factory Warranty on 11-18-2014 shipped it to NY on 11-22-2014 where I took Dealer ( Patrick BMW Schaumburg IL ) sold me a 2013 Nissan GTR with a full factory Warranty on 11-18-2014 shipped it to NY on 11-22-2014 where I took delivery on it. Paint work all over the car & loud noise coming from the rear end of the car. They told me to bring it in for repairs which I did & 4 1/2 weeks later Star Nissan in queens NY told me there is no warranty on the car because back in 2013 it was put in some kind of race mode & that voided the warranty. I spoke to the selling dealer ( Tim Gadmoski ) he advised me that he needed to talk to his manager Alex Razvi & he would get back to me. A week later I received a call back from him after about a dozen or so calls to him saying they will not take the car back & I'm on my own with fixing the tranny in the car which cost $16,000 More

One of the smoothest and low stress car purchases I've made Greg Larsen was professional and courteous. He had everything ready to go for me, from the new vehicle to the paperwork for my trade. I got a pretty Greg Larsen was professional and courteous. He had everything ready to go for me, from the new vehicle to the paperwork for my trade. I got a pretty good deal and a really nice 2014 328i xDrive. Greg also took the time to show me all the nuances of the car so that I could easily configure it the way I wanted without having to read pages and pages from the owner manual. I'd recommend Greg and Patrick BMW to anyone. More

The worst experience of my life. Starting with the misleading information about the lease and interest rates, to the horrible customer service, our entire experience at Patrick BMW wa Starting with the misleading information about the lease and interest rates, to the horrible customer service, our entire experience at Patrick BMW was ridiculously bad. We should have know better - here is why: Being new to Illinois, we asked about interest rates and taxes, and were misled into a lease, which actually costs more than it would have to finance the car through the bank. When we tried to discuss other options, we were flatly told, “You can’t." The car - which had 7000 miles on it (“used" by any other name) - was sold as “new” because it had never been titled. This “new” car showed a good deal of use, starting with a mangled wheel, and a cracked/broken rear light, which we had to discover for ourselves, as opposed to the dealership doing the necessary due diligence. When we brought the car in to have the windows tinted and to get the damage fixed, we were told they would call us when the car was ready. This was not to be. Rather, we had to call to find out when the car would be ready, and then we were never given confirmation that the car was actually ready. Upon deciding to pick up the car the next day (still not know if the car was ready or not), the Customer Service personnel told us that we had not received a call because they were, “really busy.” When we picked up the car, it was not washed or vacuumed as we had been told it would be. In fact, it was dirtier. And the people who had been working in our car left one of their tools in the backseat. To say that this was a bad experience would be downplaying it. The only saving grace of this experience is the fact that I can use ANY dealership in the U.S. for the maintenance of the car, which is one benefit I intend to use in order to avoid the insult that Patrick BMW calls “Customer Service." More

helping my daughter buy her first new car After visiting three other so called high end dealerships we visited patricks.we meet a sale man named keith who let us drive several cars directed hi After visiting three other so called high end dealerships we visited patricks.we meet a sale man named keith who let us drive several cars directed his questions about usage and storage to my daughter and generally made us feel comfortable not pressured. Not once did he try the old closing lines or tell us he needed a sale or bring in his manager. It was refreshing! I will shop there again. More

Excellent Customer Service My husband and I had been looking at the X3 for a while, we did our basic search online and finally decided to go to Patrick BMW in Schaumburg. Vince My husband and I had been looking at the X3 for a while, we did our basic search online and finally decided to go to Patrick BMW in Schaumburg. Vincent Valente helped us find the perfect car for us, we told him what we were looking for and within two weeks we were driving our new car. Vince was great, very resourceful, knowledgeable, friendly and not pushy at all. 5 star customer service. More