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Parkway Toyota
Englewood Cliffs, NJ
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918 Reviews of Parkway Toyota
Bought my car from them. Kevin Lee was super helpful in laying out all of the options and pricing for us. Would highly recommend this place to anyone looking for a car. Kevin Lee was super helpful in laying out all of the options and pricing for us. Would highly recommend this place to anyone looking for a car. More
Awful experience from the start, I was mislead, strung along, and ignored. I Contacted this dealership on Monday to inquire about a vehicle. They said they had it and I could purchase it. After a lot of o along, and ignored. I Contacted this dealership on Monday to inquire about a vehicle. They said they had it and I could purchase it. After a lot of of BS run around ( told only sales managers can give out vehicle prices) I decided to contact Bob, sales manager directly. He discussed pricing, we agreed on pricing and then he handed me off to his sales agent Steven who was very unresponsive and would only respond to me once a day by email and if I was lucky maybe once or twice by text message. Otherwise he ignored my emails and texts and most importantly my requests for the sales offer or purchase agreement which would have allowed us to secure the purchase of the vehicle. Until on the third day, this morning, he finally emails me and to tell me “sorry you weren’t fast enough we sold the car to someone else.” Telling me that I need to be faster at communicating. When it was him that refused to respond to my email and text messages. What a coincidence that The vehicle was sold out from under us after I challenged a discrepancy In their sales practice. I contacted the attorney general consumer affairs department and verified that this dealership should not be collecting registration fees or other associated document fees for vehicles being registered in Oregon. This dealership does not post sale prices or openly disclose their marketed adjusted value of the vehicle. they are completely outdated by not using the modern online purchase platforms of smart path or similar platforms that streamline and expedite the new vehicle purchase processes. Instead you rely on the salesmen to call, text, or email at their convenience, which often times can be a few hours after they have closed and then they won’t take your calls during business hours. More
Calls their customers at 9pm on a week day. Completely unacceptable. They need to do better. Completely unacceptable. They need to do better. More
I was sadly shocked from the service manager of this dealer named Nicholas Latino who was defending his staff and saying I do not hire unpleasant staff even before investigating my complaint against one dealer named Nicholas Latino who was defending his staff and saying I do not hire unpleasant staff even before investigating my complaint against one of his staff who was in charge to schedule appointments in very tough and unhelpful attitude. Unfair , Unhelpful , Unpleasant and not professional at all . Highly not recommended. More
Professional, clean, respectful, understands needs, consistent, works with customer, interested in the customer, truthful, friendly consistent, works with customer, interested in the customer, truthful, friendly More
Awesome experience The sales agent Mohamed has the best actitud and was very helpful, knowledgeable, kind and profesional. Also the management was helpful. actitud and was very helpful, knowledgeable, kind and profesional. Also the management was helpful. More
Josh Kim was an amazing young gentleman! ....patient, polite, well informed and he delivered my new beautiful Toyota Corolla on time.Very friendly and helpful as well! ....patient, polite, well informed and he delivered my new beautiful Toyota Corolla on time.Very friendly and helpful as well! More
We leased a car from Roma at parkway 3 years ago and decided to buy a new car from them when our lease expired. Roma and the crew at parkway have always been great. Straight forward and easy process decided to buy a new car from them when our lease expired. Roma and the crew at parkway have always been great. Straight forward and easy process More