Parkway Toyota

I've been a customer at this location for close to 10 years servicing two of my currently owned Toyota vehicles. We decided to purchase a 3rd, with our new driver addition in our family. I love their se years servicing two of my currently owned Toyota vehicles. We decided to purchase a 3rd, with our new driver addition in our family. I love their service department folks and the quality of work on my two Toyota vehicles. So, we took a plunge to the sales side and wow! Mr Kevin Lee was a great professional! and salesman! He made the selection and buying process for my wife car seamless. The vehicles we want it to see were ready for viewing and test drive. Took time with my wife to explain options and pros/cons to her questions based on her car selection which was a great. Once she decided, the process was quick and thanks to Jenny Carrillo who made the final paperwork process seamless and quick. thank you ! Highly appreciate and will recommend to my friends! THANK YOU! More

Mr. Kevin Lee, has been a true and skilled professional. Kevin makes the process extremely easy and addresses your issues so that you have a clear understanding what your options are before making your deci Kevin makes the process extremely easy and addresses your issues so that you have a clear understanding what your options are before making your decision. Kevin is one of the main reasons my wife and I continue to come back to Parkway Toyota. I highly recommend Kevin when you are looking for a car at Parkway Toyota. Jimmy A. More

Kenny Lee was an excellent sales. ...patient, friendly, professional and well informed. Highly recommend to my friends. Thanks Kenny. ...patient, friendly, professional and well informed. Highly recommend to my friends. Thanks Kenny. More

Bought my car from them. Kevin Lee was super helpful in laying out all of the options and pricing for us. Would highly recommend this place to anyone looking for a car. Kevin Lee was super helpful in laying out all of the options and pricing for us. Would highly recommend this place to anyone looking for a car. More

Awful experience from the start, I was mislead, strung along, and ignored. I Contacted this dealership on Monday to inquire about a vehicle. They said they had it and I could purchase it. After a lot of o along, and ignored. I Contacted this dealership on Monday to inquire about a vehicle. They said they had it and I could purchase it. After a lot of of BS run around ( told only sales managers can give out vehicle prices) I decided to contact Bob, sales manager directly. He discussed pricing, we agreed on pricing and then he handed me off to his sales agent Steven who was very unresponsive and would only respond to me once a day by email and if I was lucky maybe once or twice by text message. Otherwise he ignored my emails and texts and most importantly my requests for the sales offer or purchase agreement which would have allowed us to secure the purchase of the vehicle. Until on the third day, this morning, he finally emails me and to tell me “sorry you weren’t fast enough we sold the car to someone else.” Telling me that I need to be faster at communicating. When it was him that refused to respond to my email and text messages. What a coincidence that The vehicle was sold out from under us after I challenged a discrepancy In their sales practice. I contacted the attorney general consumer affairs department and verified that this dealership should not be collecting registration fees or other associated document fees for vehicles being registered in Oregon. This dealership does not post sale prices or openly disclose their marketed adjusted value of the vehicle. they are completely outdated by not using the modern online purchase platforms of smart path or similar platforms that streamline and expedite the new vehicle purchase processes. Instead you rely on the salesmen to call, text, or email at their convenience, which often times can be a few hours after they have closed and then they won’t take your calls during business hours. More

Calls their customers at 9pm on a week day. Completely unacceptable. They need to do better. Completely unacceptable. They need to do better. More

I was sadly shocked from the service manager of this dealer named Nicholas Latino who was defending his staff and saying I do not hire unpleasant staff even before investigating my complaint against one dealer named Nicholas Latino who was defending his staff and saying I do not hire unpleasant staff even before investigating my complaint against one of his staff who was in charge to schedule appointments in very tough and unhelpful attitude. Unfair , Unhelpful , Unpleasant and not professional at all . Highly not recommended. More

Be careful guys. Took my car there twice for an oil change but they never did it. Never take your car there. Took my car there twice for an oil change but they never did it. Never take your car there. More