Parkway Chevrolet

I received a follow up call from Kimberly Jefferson and came in to talk to Andrea about fixing tint on my window. Excellent service indeed.. came in to talk to Andrea about fixing tint on my window. Excellent service indeed.. More

Just left Parkway. No one else there shopping but myself & husband. Salesman located vehicle we were inquiring about and then left to find out if it was available. Came back and told us it was a fleet vehic & husband. Salesman located vehicle we were inquiring about and then left to find out if it was available. Came back and told us it was a fleet vehicle and left again to find out if he could sale it. We finally left after waiting about 10 minutes. Nothing on website said it was a fleet truck. This was a 2019. Salesman should know his inventory better. More

Bought a Silverado 1500 Feb 22nd, had a good overall buying experience with Parkway Chevrolet Tomball. Shawn, my salesman, made my experience virtually painless. Also worked with GM Whitney, he had a buying experience with Parkway Chevrolet Tomball. Shawn, my salesman, made my experience virtually painless. Also worked with GM Whitney, he had a pretty straightforward approach. I would recommend the dealership for your next Chevrolet purchase. Mark Cypress More

Returning customer We bought a Silverado 1500 June last year, this year when it was time to change my husband's truck we shopped around but didnt find what we were looki We bought a Silverado 1500 June last year, this year when it was time to change my husband's truck we shopped around but didnt find what we were looking for, so we went to Parkway again to see... Christopher, Dara, Ruben, Nairobi and Whitney made sure we felt extremely appreciated as returning customers and earned our business for a long time. For any future trucks or car needs, we will definitely go to Parkway first! Thank you for an awesome experience! More

Parkway Chevrolet's Supposed Service Manager Sucks. This place has the worst customer service of any Chevrolet dealerships in Houston. Their service manager Joe something or other would rather argue tha This place has the worst customer service of any Chevrolet dealerships in Houston. Their service manager Joe something or other would rather argue than service paying customers. I went to Sterling McCall Chevrolet on I-45 North and he said "What can we do to earn your business?' I said "You just did." I wouldn't send my worst nightmare to Parkway Chevrolet service department. More

service dept does not call back poor customer service I have tried to call for over an hour to order a part and I keep getting pushed to voicemail and I find it very unprofessional and a waste of my time I have tried to call for over an hour to order a part and I keep getting pushed to voicemail and I find it very unprofessional and a waste of my time to deal with this establishment time is money! More

Poor diagnostics I dropped off my truck to have the A/C repaired and a GM recall software update performed. When I got my truck back, a notice on my dash stated "Grade I dropped off my truck to have the A/C repaired and a GM recall software update performed. When I got my truck back, a notice on my dash stated "Grade Brake Active", and the transmission would downshift through the gears for no reason. I took it back and showed them the problem. They said it was a module in the transmission. It cost me $554.00 to have it repaired. 3 days later the same problem arose again. I called and told them what was going on and they told me it would be another $800.00 to fix the problem. They didn't even have my truck in their possession when I got the repair quote. Why did they not fix the problem when they had the vehicle? And, how did they know what the problem was without even having my vehicle in their service department???? If I have to spend my hard earned money to fix a problem, I will be spending at another dealership. I'll NEVER set foot at Parkway Chevrolet again! More

improper diagnosis and got charged for it had my Chevy Traverse taken to this dealership for a shifting problem, in July 2019, Their advisor, Gerald, diagnosed the issue as a broken engine had my Chevy Traverse taken to this dealership for a shifting problem, in July 2019, Their advisor, Gerald, diagnosed the issue as a broken engine mount as the cause, which was replaced and charged to my card. After getting my SUV back, following day , the problem persisted , and when we returned with the same complaint, he diagnosed it now as a broken transmission part, for which a new quotation of 6k was prepared. Actually initial diagnosis was incorrect for which the company should be held responsible , but the dealership refused to return the amount. I believe that this is a fraud to the customer , since the mechanical issue was incorrectly diagnosed initially and that should not have been charged. The dealership has not responded to our complaint, and no redressal has been seen, Company should return the amount charged for work which was never needed I would definitely not suggest this dealership for any business More

A/C was not cooling It is summer time and driving without A/C is not an option. My 2005 Trailblazer with 145000 miles for the first time had a real A/C problem. I was p It is summer time and driving without A/C is not an option. My 2005 Trailblazer with 145000 miles for the first time had a real A/C problem. I was prepared for being without it for a few days, but Gerald took it in on a Monday morning appointment, gave me a diagnosis in early afternoon, then installed a new fan, schrader valves, recharged, tested and returned to me that same Monday evening. Really great service. More

Sold me a car with damage and did not disclose it I purchased a 2017 CT6 from Manual Torres. It only had 3,000 on it and the disclosures indicated there was no prior damage the vehicle and no work had I purchased a 2017 CT6 from Manual Torres. It only had 3,000 on it and the disclosures indicated there was no prior damage the vehicle and no work had been done to it. After purchasing it, i took it to a body shop to have a body kit and spoiler installed. The body shop owner immediately noticed damage. Upon further inspection, there was paint chipping off and peeling. I contacted Manny and his managers, Jerrod and Andrew. Since they sold me the car with the understanding that it had not been damaged, I was hoping they would do what is right and pay for repairs since I had just purchased it. They were extremely unhelpful and they sold me a car with defects, didn't disclose them and are now are making me be responsible for an $851 repair. I would not recommend working with Parkway Chevrolet. Today I went to pick up my license plates and figured I'd talk to them in person before writing a review and I spoke with Andrew. He just doesn't seem to care that the dealership sold me a car they stated had no damage. I have the report and I have messages from Manuel Torres stating their report said it had no damage. Why can't dealerships just do the right thing for customers. I know what "As-is" means for a used car, but I also know that if you tell me there is no damage and then I find out there is, you should should take care of it. More