Parkway Chevrolet

I have been trying to contact the parts department at parkway Chevrolet for 3 1/2 hours. All I get are recordings to leave a message,, but 3 1/2 hours later nothing. I have called 6 times.. there is no s parkway Chevrolet for 3 1/2 hours. All I get are recordings to leave a message,, but 3 1/2 hours later nothing. I have called 6 times.. there is no such thing as bad lazy employees, just bad management. If I can’t get good customer service, I just move on, never to return. More

10/31/2020 - update - have now sent e-mails asking for information on the status of our refund for the tax that illegally charged us and still nothing. I don't think they feel that they have to follow th information on the status of our refund for the tax that illegally charged us and still nothing. I don't think they feel that they have to follow the law!!!! I am reaching out to the finance department one more time before I take this further. Do they honestly think that stealing $6,000 from a disabled person is going to fly with the media?!?!?!?!?!? If it wasn't for the sales person that helped us, Parkway would not even get a 1 star. Shawn Babineaux was awesome. After Shawn worked at great lengths to find the perfect truck for my husband, who is a paraplegic, we were so happy. That happiness VERY QUICKLY faded due to the rest of our experience with the horrible finance and after market department. Yes they worked to get us financing, however, in this GREAT STATE OF TEXAS, disabled people are NOT TO BE CHARGED SALES TAX FOR THE PURCHASE OF A VEHICLE THAT IS FOR THAT DISABLED PERSON. We gave Spencer Doussan, the finance person, ALL the required paperwork. They REFUSED to redo the loan properly. Still charging us tax and now they are REFUSING to return any of our inquiries about this. That is OVER $6000 THAT THEY ARE STEALING FROM US!!!!! We even reached out asking to speak to the manager. He has not returned our call. We asked for the GM reps name and number, they hung up on us. We called them back and we were told they can't give us this information. So guess what Parkway, we registered a complaint directly with GM. We recorded our conversation with them proving that we have been very VERY polite, never raising our voices or acting obnoxious. Just asking that they answer our questions. Still no reply. Now on top of them keeping our $6,000+ the vendor that they sent our truck to for an after market part to be placed, put a dent in the drivers side door frame (my husband doesn't use the driver side door to get into the truck), put a scratch on the tail gate and parts were broken and dented. The broken parts were replaced but none of the other things were addressed.. We pointed this out before we took possession of the truck for the final time and have pictures and they still have yet to call us back about how they are going to fix it. This is just horrible. Even though we have reached out to GM directly, we are also reaching out to the ADA and the state of Texas. Pretty sure what they've done and continue to do is against the law! Hope you don't treat all you customers, especially the disabled ones, this way. More

Lee was great and I got the truck I wanted. Probably could have gotten some more $$! Out of my trade. But the sales process is long and it wears you down. could have gotten some more $$! Out of my trade. But the sales process is long and it wears you down. More

If it wasn't for the sales person that helped us,Parkway would not even get a 1 star. Shawn was awesome. After Shawn worked at great lengths to find the perfect truck for my husband, who is a paraplegic, would not even get a 1 star. Shawn was awesome. After Shawn worked at great lengths to find the perfect truck for my husband, who is a paraplegic, we were so happy. That happiness VERY QUICKLY faded due to the rest of our experience with the horrible finance and after market department. Yes they worked to get us financing, however, in this GREAT STATE OF TEXAS, disabled people are NOT TO BE CHARGED SALES TAX FOR THE PURCHASE OF A VEHICLE THAT IS FOR THAT DISABLED PERSON. We gave Spencer, the finance person, ALL the required paperwork. They REFUSED to redo the loan properly. Still charging us tax and now they are REFUSING to return any of our inquiries about this. That is OVER $6000 THAT THEY ARE STEALING FROM US!!!!! We even reached out asking to speak to the manager. He has not returned our call. We asked for the GM reps name and number, they hung up on us. We called them back and we were told they can't give us this information. So guess what Parkway, we registered a complaint directly with GM. We recorded our conversation with them proving that we have been very VERY polite, never raising our voices or acting obnoxious. Just asking that they answer our questions. Still no reply. Now on top of them keeping our $6,000+ the vendor that they sent our truck to for an after market part to be placed, put a dent in the drivers side door frame (my husband doesn't use the driver side door to get into the truck), put a scratch on the tail gate and parts were broken and dented. The broken parts were replaced but none of the other things were addressed.. We pointed this out before we took possession of the truck for the final time and have pictures and they still have yet to call us back about how they are going to fix it. This is just horrible. Even though we have reached out to GM directly, we are also reaching out to the ADA and the state of Texas. Pretty sure what they've done and continue to do is against the law! Hope you don't treat all you customers, especially the disabled ones, this way. More

Kim Jefferson was an outstanding sales representative. She is very friendly, communicative and knowledgeable. I am so glad that she was my sales rep. Wade Johnson She is very friendly, communicative and knowledgeable. I am so glad that she was my sales rep. Wade Johnson More

Robert Velasco was sales representative 8/29/20, my husband and I purchased a 2021 Tahoe. Mr .Velasco was custom friendly, knowledgeable of the product and got a great deal on the trade in. Kimberly Je husband and I purchased a 2021 Tahoe. Mr .Velasco was custom friendly, knowledgeable of the product and got a great deal on the trade in. Kimberly Jefferson was a also a big help in getting the vehicle cleaned gases up, she assisted in making the deal getting completed. Team work makes the dream work. These two were a great team. Team Fransaw was very happy with the service we received. We have purchased at parkway in the past and we will return in the future. Thank you we appreciate the great you do. More

Terry Levy is absolutely amazing! Very open, friendly and professional! She sold us my dream car (Equinox) but most of all a family car. I like how she's not pushy at all and it was really a good experience professional! She sold us my dream car (Equinox) but most of all a family car. I like how she's not pushy at all and it was really a good experience overall! More

Kim was a great sales lady and helped me as soon as I pulled into the parking lot. She knew exactly what to show me when I voiced my desires. And Whitney got me in and out finances in no time pulled into the parking lot. She knew exactly what to show me when I voiced my desires. And Whitney got me in and out finances in no time More

Another wonderful experience. Called salesman, sent me some quotes and truck was delivered without any delays. The transaction was seamless and will continue to order more trucks for our business some quotes and truck was delivered without any delays. The transaction was seamless and will continue to order more trucks for our business More

I received a follow up call from Kimberly Jefferson and came in to talk to Andrea about fixing tint on my window. Excellent service indeed.. came in to talk to Andrea about fixing tint on my window. Excellent service indeed.. More