Parkway Chevrolet

So thankful that Michael was my assigned service rep. He was prompt, responsive, and helpful. was prompt, responsive, and helpful. More

Everything was good and that’s my 3 car form there and thank you guys thank you guys More

Fast and efficient vehicle maintenance❗️I get feedback via text message as the vehicle is going through each stage of maintenance and no pressure to accept a recommended service. I’m hearing impaired and via text message as the vehicle is going through each stage of maintenance and no pressure to accept a recommended service. I’m hearing impaired and I have difficulty with communication when masks are required. The text messages really helps me a lot in assuring I’m getting excellent feedback and checkout is a breeze. More

Lack of communication. Need additional people at the service desk to answer questions and keep the customers updated on progress. When a customers vehicle is ready, the employee should be informed. We service desk to answer questions and keep the customers updated on progress. When a customers vehicle is ready, the employee should be informed. We should not have to ask how long or if its ready when it is parked outside. More

The level of service we received was beyond our expectations. The entire service team rates 5 Stars! expectations. The entire service team rates 5 Stars! More

When I am there I always get great customer service. So I Thank you for that! Thank you for that! More

buyer beware they sold me a truck and told me that it had never been wrecked turns out that the driver side had been smashed Carfax did not show it dealership will not work with me in any way I would not rec never been wrecked turns out that the driver side had been smashed Carfax did not show it dealership will not work with me in any way I would not recommend this dealership to anybody now my truck is stuck there because they won't give me my keys back they say they lost my keys. well the keys have to be specially made and nobody has them in stock. so now I have to get the truck towed somewhere else very disappointed with parkway Chevrolet I thought very many vehicles from them and had nothing but good service from them in the past until I made the mistake of buying a used vehicle from them More

Great! Pretty thorough. Accommodating. Great staff and follows up with future needs of maintenance of your vehicle. follows up with future needs of maintenance of your vehicle. More

On Monday, September 13, 2021, at 10:00 my husband made a 12:15 appointment with the service department to get the oil changed in my 2019 Texas Edition Silverado. We arrived at 12:00. We sat in the waiting 12:15 appointment with the service department to get the oil changed in my 2019 Texas Edition Silverado. We arrived at 12:00. We sat in the waiting room until 12:45. Being agitated because it was taking so long, I went to the service department and found my truck sitting in the same spot we parked it. I asked two service department employees if my truck was ready and they said, “which truck.” I said, “ the truck you are standing in front of.” They both said, “I don’t know, you will have to ask a service rep.” Just then a service rep walked up. I asked him the same question and he said, “ I don’t know why this truck is still sitting here, but I will get it completed quickly.” At 1:30 we were finally told our truck was ready. I suppose if I had not gone to check, we could have sat there another few hours!!! One hour and 30 minutes is too long to wait for an oil change!! We had another appointment and this service department made us late. Unless it is an emergency, we will not use Parkway again. More

Bays were almost empty- my truck sat for over 15 minutes with the hood up and no one around it. I observed 7 or 8 technicians standing at different stations, all what looked to be on their phones. when some with the hood up and no one around it. I observed 7 or 8 technicians standing at different stations, all what looked to be on their phones. when someone finally came inside to the counter I asked the status of my truck that I can obviously see through the giant window and he stated Oh they are still finishing it up. I said I haven’t taken my eyes off of it this whole time while the hood is up and no one near it. He then held up my air filter that was sitting on the counter and asked if I wanted it replaced. I said no and my truck was finished in less than five minutes after that. I also asked to make sure they replaced the filter properly this time, because last time I had to fix it myself. More