Parker Johnstone's Wilsonville Honda

The dealership (Parker-Johnstone Honda of Wilsonville, Oregon) was not helpful and tried to sucker me into spending more than $100 for unnecessary service to retrieve a radio activation code. The service Oregon) was not helpful and tried to sucker me into spending more than $100 for unnecessary service to retrieve a radio activation code. The service coordinator tried several codes without success and then told me that they would have to pull the radio to retrieve the serial number so they could look up the code. The cost to pull the radio was estimated to be more than $100. With no experience and using only some (unfortunately misleading) guidance available at a web site, I was able to pull the radio, read the serial number, and reinstall the radio in less than 15 minutes. Surely, an experienced technician would have accomplished this task in 5 minutes or less. The service fee of $100 borders on criminal. Even worse, I learned when I called Honda of America that there is no reason to pull the radio to retrieve the serial number. In fact, the serial number printed on the radio is missing a digit, so pulling the radio was a useless exercise. The helpful person at Honda corporate told me how to retrieve the correct serial number and waited on hold while I got the number. Then, she gave me the correct code to reactivate the radio, so I had an immediate fix. Why does the service coordinator at Parker Johnstone not know the procedure (simply a sequence of pushing buttons on the radio faceplate) to retrieve the serial number or have a reference that can tell her how to retrieve the number? Was this ignorance or is this a ploy on the part of this dealership to nickel and dime customers by trying to trick them into paying for unnecessary service? More

From start to finish, Kimberlee was honest, friendly, helpful, communicative and efficient. She could not have done a better job and made my experience truly pleasureable. She patiently and consistently helpful, communicative and efficient. She could not have done a better job and made my experience truly pleasureable. She patiently and consistently went above and beyond to address my concerns with this out of state purchase. What could have been a difficult transaction turned out very smoothly mainly due to Kimberlee's competence and attention to detail, and she did it all while maintaining a MUCH appreciated sense of humor and upbeat attitude. Kimberlee was probably THE best car sales person I have ever dealt with, my deepest thanks goes out to her for getting me into my dream car! More

Terrible experience at Wilsonville Honda! After five hours of mind games by the salesman that kept going back and forth to his “boss” acting as if he was negotiating we realized that he was doing the ol hours of mind games by the salesman that kept going back and forth to his “boss” acting as if he was negotiating we realized that he was doing the old sales tactics of wearing us out. My brother and I left and went to another dealership, where we bought our new car. Don’t waste your time at Wilsonville Honda! More

These people are sharks. Car dealers have a bad reputation but these guys are something else. Don't buy anything other than the car, and even in that case you will want to be very careful. They are reputation but these guys are something else. Don't buy anything other than the car, and even in that case you will want to be very careful. They are all about getting your money. If you can get a fair deal on a car and run they might be alright. Personally, I will never go there again. More

I spent four days, picketing in front of the Wilsonville Honda dealership, last week. My sign said: "Beware of Extended Warranties at Wilsonville Honda. " Many drivers going by, stopped to tell me their Honda dealership, last week. My sign said: "Beware of Extended Warranties at Wilsonville Honda. " Many drivers going by, stopped to tell me their personal horror story at this dealership and thanked me for being there sharing my view with the drivers going by. Standing in front of their dealership and facing Hwy 5, hundreds of cars if not thousands went by, honking and giving me their thumbs up. To the ones that stopped by me, and wanted to know what happened I warned them about going into this Honda dealership and believing what they say. I am very happy with my new Honda car, but consumers need to be aware, that at this dealership their word means nothing unless they write down what they say. I paid over a thousand dollars for an extended warranty that covers five years and one year later, July 27th when I took my car in, they told me that my warranty was only good for bird droppings and UV damage to the paint. Of course I was upset about it, and he morning manager said that in two weeks I would receive a full refund. I made my second mistake when I believed him. I should have told him to write it down and sign it. The Honda owner, Mr. Johnstone is saying that it never happened because I don't have the name of the manager that told me they would be refunding me the money. I will be picketing again starting tomorrow morning September 11th and will continue until they refund the money they owe me. By the way, in Mr. Johnstone's email he stated that I have an agressive nature, I guess that if I was a man fighting for my rights he would have called me assertive. Veronica More

This dealership is not a very friendly service department for your Honda repair. You need to know what you really want to repair before you go in, otherwise you may end up spending unnecessary repairs. I h for your Honda repair. You need to know what you really want to repair before you go in, otherwise you may end up spending unnecessary repairs. I have had so many better service departments at other dealerships. More

After hearing about my friend's wonderful new Honda buying experience at Parker Johnstone Wilsonville Honda, I decided to start my search with them. Well, I never got to another dealer because they tr buying experience at Parker Johnstone Wilsonville Honda, I decided to start my search with them. Well, I never got to another dealer because they treated me with such respect and low pressure sales that I decided to purchase that same day. I bought a 2010 Honda Fit and am loving driving it. I would highly recommend this dealership. Their employees are knowledgable, friendly and really want you to find the right car for your lifestyle, not just the models they need to move. I worked with Kim P. who answered all of my questions and didn't try to talk me into a more expensive car than what I wanted to buy. Erik K., the internet sales manager gave me a good quote and made sure I was taken care of throughout the purchase of my new car from the test drive to the financing. They obviously care about their customers and I'll be one for life. Kari Portland, Oregon More

-Eric is a courteous, respectful, accommodating internet salesman that actually listens to the customer! Unbeatable price on a flawless 2009 RAV4 V6 Limited 4X4...I saved at least $4000.00 buying the car he salesman that actually listens to the customer! Unbeatable price on a flawless 2009 RAV4 V6 Limited 4X4...I saved at least $4000.00 buying the car here. You want a great price on a car, but top tier customer service too? Then Parker Johnstone Wilsonville Honda is your ONLY CHOICE! More

After much research, I decided upon purchasing from wilsonville honda.. My mistake was that it was in the evening after working a full day, and the dealership is over an hour drive from me. I was comp wilsonville honda.. My mistake was that it was in the evening after working a full day, and the dealership is over an hour drive from me. I was completely taken advantage of.. there was no "deal" and while it was certainly MY mistake, I will never go back. I was ripped off by thousands of dollars and because it was evening, I didnt noticed how badly the bed liner of the ridgeliner that I bought was scratched up! I called honda and let them know, they contacted Parker Johnstone.. they called me and said they would take care of it when I came in for my 30 day maint check (which was today)... Haha! I brought this up and the topic was completely ignored, when I asked again, they said I would have to contact the sales manager, as they were "not connected to that part of the business", what a bunch of xx. although, they did change my oil with no charge - but this should have been done when I bought the vehicle. Their "commitments" poster and tag lines are xx.. don't believe a word that they say. While I love the ridgeline, Parker Johnstone is full of xx... and will take full advantage. DONT GO THERE TO BUY YOUR NEW VEHICLE!!! Oh, and I didn't mention yet that the free 90day xm didnt' work and now its a hassle to work with XM ... AND.. the bluetooth won't work.. appartently it's already programed for "Bob" who works at the dealership. AND, one of their staff stole my key chain, then insulted me by accusing me of taking it but not taking my house keys.WTH??. Staff were nice, but it was a stab in the back after finding out the tactics they used is a farce. More

Dave (manager) and Jose BOTH could not update the computer systems for our contact information. It took them more than 5 times of updating to get it correct and accurate... Upon the next visit it wa computer systems for our contact information. It took them more than 5 times of updating to get it correct and accurate... Upon the next visit it was still wrong! On all visits Manager Dave and Jose where never on the same page at providing information for servicing! When they washed my vehicle (after being told NOT to several times per person at the service desk AND it was inserted into the file not to wash it) it had swirl marks EVERYWHERE. They are terrible! More