Parker Johnstone's Wilsonville Honda

I would like to start off by saying that Mary was fantastic. But, there were some issues with other staff/overall experience. I knew what I was looking for when I arrived, so my first interaction we fantastic. But, there were some issues with other staff/overall experience. I knew what I was looking for when I arrived, so my first interaction went fairly smoothly. I was there for approximately 2 hours and left the used car I wanted there without finishing the financial paperwork. It needed some repairs, and I did not want to continue waiting to sign. This was Sat evening. I was notified Tues that one repair was completed, but the other could not be finished until I had signed financial paperwork. Ok, made an appt for the following day, Wed, at 4 pm to sign. This appt was confirmed by email, and I showed up at 3:57 pm Wed to sign. And waited. and waited. and waited some more. Finally, at 5:20 I was shown into the financial office, where I was heavily pressured to by several warranties and told that my particular vehicle tended to have "a lot of electronical problems". Then why, pray tell, should I still want it? After being heartily reassured that it was a great vehicle, I turned down all warranties and signed. Some time during all the before mentioned waiting it was discovered that both repairs were actually completed and I could drive the car home that day. I chose not to leave my xxx car on their lot and again left it. I made arrangements to pick it up Fri, and realized on my way home that the odometer had more miles on it than were listed on the financial paperwork. 61 to be exact. Not sure how that could happen when the car had been technically mine and supposedly sitting on their lot. In summation: the total buying experience exceeded the time set on the dealer website. I was there a total of 4 hours, which does not seem to be that much shorter than a dealer where negotiations are involved; someone drove my car 61 miles without my permission or prior knowledge; Wendy, the manager is kind of cold and unfriendly. (Just had to throw that last bit in.) If I could rate Mary alone, it would've been all 5's. She was very personable, funny, and easy to work with. More

Sheena dispelled the myth of new car sales person being on the attack... She was very helpful, attentive to our needs, wants and interests. She followed thru with us and was most gracious. Basically she d on the attack... She was very helpful, attentive to our needs, wants and interests. She followed thru with us and was most gracious. Basically she did an excellent job. Wendy was exceptional at her position as well. I would rate her as excellent as well. Wendy went above and beyond with her work for us as well. She exceeded our expectations. I would go back to Parker Johnstone based on Wendy alone. The finance manager Corrina, even though she said she was NOT going to push the after market sales on warranties, did just that. Corrina was aggressive with pushing sales of warranties, even though we explicitly stated we were in no way interested in any additional warranties, and we didn't appreciate the sales tactics. If Corrina had not been in the sales cycle, we would have rated everything as a 5, but had to knock it all down to a 4 because of her. She is the type of sales person that you think of when you thing of a typical "Used Car Sales Person", and that is not good. Sheena and Wendy were exceptional and both would rate a 5 for us. We would go back, but only because of Sheena and Wendy. Hopefully we would not have to deal with Corrina again. More

Everything from start to finish was excellent. It was very easy to work with the sales group in picking out the car I wanted... I've never had such a easy experience dealing with a car dealership. Thank very easy to work with the sales group in picking out the car I wanted... I've never had such a easy experience dealing with a car dealership. Thank you More

This dealership was super friendly, I had a great overall experience. I had the pleasure to work with Kim Posey and I purchased a honda fit sport from this dealership. Kim Posey was very patient and friendly experience. I had the pleasure to work with Kim Posey and I purchased a honda fit sport from this dealership. Kim Posey was very patient and friendly to talk to, and she was also super helpful for whatever I needed. Although purchasing a manual vehicle, I was not familiar with driving it, and Kim walked me through the whole procedure and practiced with me until I felt 100% comfortable driving away from the dealership. I did not feel pressured during the whole experience. I would totally recommend this place if you can find a good price for the vehicle that suits you. It was a great experience going throuhg Honda in Willsonville. More

I am giving this rating to Parker Johnstone Wilsonville Honda because they once again provided excellent customer service, excellent workmanship on my vehicle, and everyone from the point of the appointmen Honda because they once again provided excellent customer service, excellent workmanship on my vehicle, and everyone from the point of the appointment through the checking out process was kind, answered my questions/concerns, and most importantly, was professional through every step of the process. I would highly recommend this dealership for sales and service. More

Everyone was so friendly and helpful. We didnt think we would be able to get a vehicle and they pulled thru. We will recommend our family and friends to them!!!! Thank you guys for such a fantastic experie would be able to get a vehicle and they pulled thru. We will recommend our family and friends to them!!!! Thank you guys for such a fantastic experience. We wont go anywhere else to purchase a vehicle. More

Just after a recent oil change our car started hesitating and running funny. When we returned to the dealership they found a loose hose clamp, tightened it, apologized and charged us nothing. They could ha and running funny. When we returned to the dealership they found a loose hose clamp, tightened it, apologized and charged us nothing. They could have told us they'd found something awful and charged us $100's to fix it and we'd never of known the difference ... instead they were honest - imagine that!! I'm telling everyone I know ;-) More

I drive 45 minutes to experience the level of customer service Jose and his service team provide. I have also recommended three others that have bought new vehicles and will certainly buy my next Honda a service Jose and his service team provide. I have also recommended three others that have bought new vehicles and will certainly buy my next Honda at Parker Johnstone. They do a fantatastic job taking care of the customer! Dan Syverson More

I've been a customer of Wilsonville Honda for servicing my Accord for the past 5 years. The service staff are always friendly, the technicians do great work, and whatever service is required is explained my Accord for the past 5 years. The service staff are always friendly, the technicians do great work, and whatever service is required is explained in terms that I can understand. The building is always clean, the waiting room has a variety of reading material, and the serve is performed in a timely manner. I highly recommend Wilsonville Honda. More

I go out my way to come to this Dealership because of their great service. I live 3 miles from Beaverton Honda, but I'd much rather go to Parker Johnstone Honda because of their service and great car ca their great service. I live 3 miles from Beaverton Honda, but I'd much rather go to Parker Johnstone Honda because of their service and great car care. Beaverton Honda has given me poor service in the past. More