Park Ave BMW

I had an issue with my X3 recently and I just wanted to take the time to praise Park Ave BMW for the way that they handled my situation. They went above and beyond the call of duty (especially Dave the ser take the time to praise Park Ave BMW for the way that they handled my situation. They went above and beyond the call of duty (especially Dave the service manager). Park Ave does not deserve the stereotypical label of a "typical car dealer". I thank them for making my problem with my car a painless and pleasurable experience. This is, without a doubt, the beginning of a long relationship to come between me and Park Ave BMW. More

Very Responsive and Very Friendly. Quick Service as well, within 24 hour, I have received an email from ParkAve BMW says "Pre-approved",thereafter just a couple of emails going back and forth with thei well, within 24 hour, I have received an email from ParkAve BMW says "Pre-approved",thereafter just a couple of emails going back and forth with their internet specialist,Brad Russak, I picked the color and picked the date.By the time i get there, car is waiting for me. Everything was done over emails! Highly Recommanded. More

My Husband and I had a great experience working with Rich at Park Ave BMW. He was very informative, friendly and patient. He spent a lot of time with me when we came to pick up the car. We sat in the car and at Park Ave BMW. He was very informative, friendly and patient. He spent a lot of time with me when we came to pick up the car. We sat in the car and he explained everything to me. we would definately lease another car from Park Ave BMW and work with Rich. More

The reason that I have rated this dealership so high was exclusively based on my interaction with my salesperson, Jerry DeLeon. Mr. DeLeon was the epitome of what a car saleperson should be. Buying a car ca exclusively based on my interaction with my salesperson, Jerry DeLeon. Mr. DeLeon was the epitome of what a car saleperson should be. Buying a car can be overwhelming and anxiety provoking, to say the least. However, when you have a salesperson who you feel has your best interest at heart not just trying to make a sale, it makes the experience more palatable and conducive for the consumer. First off, his wealth of knowledge of BMW's and the car industry was apparent as he was able to ask every question that I presented and provided additional information that is beneficial to a consumer but may not have had the wherewithall to ask. His customer service skills were impeccable and he never loss patience with me throughout the entire process. He always made him self available to me if not to answer questions just to be a sounding board. Most often, after you make you purchase, your salesperson has no use for you and is not as accessible post the sale as the were pre-sale, however, Mr. DeLeon continues to be a presence and a very formable representative of BMW.His professionalism exudes and his manager should be proud to have an employee of his type. In fact, his Manager also exhibited a professionalism that I was very impressed with. In summary, Jerry DeLeon was very influential in my decision making process of my purchase my BMW and I would highly recommend this dealership! More

Brad Russak is extremely helpful and very knowledgeable about his work. He gives his utmost attention to his customer,such as my self. He explains everything in details and all my question were answered in about his work. He gives his utmost attention to his customer,such as my self. He explains everything in details and all my question were answered in a professional matter. I will definitely do business with Brad again.. You can't find too many sales person who is upfront and honest like Brad. I wish there were more people like Brad out there.. If I was to rate Brad from a scale of 1-10, I'll rate him a 10+, a plus for extra effort, and hard work to please an individual.. More

I was looking for a CPO 335i coupe with Sport Package and found one on the Park Ave BMW website. The shopping experience at this dealership was pleasant - definitely better than some other places that I have found one on the Park Ave BMW website. The shopping experience at this dealership was pleasant - definitely better than some other places that I have been to. Jerry is a very polite, upfront and friendly person to do business with - and he helped in making the whole process quick and easy. They really do mean it when they say that it's a no pressure experience, and I appreciate that. I'd definitely recommend Park Ave BMW, and Jerry especially, to my friends and family. More

Joe Arvatz was my sales person and he took a good care of me and the deal itself. Not only he listened to me and/or what I want, he respects my schedule and did not put me under pressure to decide which nor me and the deal itself. Not only he listened to me and/or what I want, he respects my schedule and did not put me under pressure to decide which normally the car dealer doesn't do. All the staff at the shop was friendly and it was comfortable being in the shop. They also maintain large selection/stock of vehicle, so it was very easy to find your own. More

Bought a new BMW 5 series and the process could not have been easier. Joe was quick to address any questions I had and was reachable at all times over email. Joe and all of the folks at Park Ave BMW were been easier. Joe was quick to address any questions I had and was reachable at all times over email. Joe and all of the folks at Park Ave BMW were friendly and accomodating and I would highly recommend them to anybody looking to purchase a BMW. More

Craig was not your typical "pushy" salesman. He acknowledged the fact that we wanted to keep within our budget, yet needed a vehicle that worked for my growing family. He diligently worked to prov acknowledged the fact that we wanted to keep within our budget, yet needed a vehicle that worked for my growing family. He diligently worked to provide us with information on floor models that would work for us, at prices that made me feel that this deal might be too good to be true. He carefully went over all the numbers, including car/price comparisons, financing and leasing options, and accessory impact, to ensure I understood exactly what I was paying for. In addition, he worked well with my hectic schedule and maintained constant communication via e-mail and phone. He even came in to work on his day off, to close our deal, knowing that it would be the only day I'd be available to come in to sign my contract and pickup my new vehicle. Overall, I'm very impressed with the dealership and would strongly recommend anyone who is interested in buying a BMW to check in with Craig, as I'm certain he will provide you with a wonderful buying experience. I hope for a similar experience while purchasing our second car from them. More

I visited a few BMW dealerships in the bergen county area looking for the best deal and the best person to make a deal with. Brad Russak was not only extremely professional, he was truly a great person to w looking for the best deal and the best person to make a deal with. Brad Russak was not only extremely professional, he was truly a great person to work with. He listened to what I was looking for and went out of his way to find it. We will not only recomment Brad to other buyers out there, but also Park Ave BMW. He is truly a great representative of the company and the dealership. More