Park Ave BMW

RICHARD SHULMANN WAS KIND,POLITE,VERY KNOWLEDGABLE OF PRODUCT, PATIENT,HE DELIVERED THE CAR AN MADE SURE WE KNEW WHAT THE TO DO. I WOULD RECOMMEND ANY NEW CLIENTS TO HIM, A REAL GENTLEMEN PRODUCT, PATIENT,HE DELIVERED THE CAR AN MADE SURE WE KNEW WHAT THE TO DO. I WOULD RECOMMEND ANY NEW CLIENTS TO HIM, A REAL GENTLEMEN More

I recently purchased 2012 BMW X5 3.5i. This was my 3rd I recently purchased 2012 BMW X5 3.5i. This was my 3rd BMW car from Rob. He is very professional, personable, and sincere. Sometimes, the price/term I recently purchased 2012 BMW X5 3.5i. This was my 3rd BMW car from Rob. He is very professional, personable, and sincere. Sometimes, the price/term negotiation could be a painful experience for the customer. However, you should be OK with this guy.I compared the prices from 3 different dealerships and Park ave BMW matched the lowest price. Later, through the internet search, I found the price was exceptionally good.I definitely enjoyed the deal. Highly recommend Rob. More

This is my 3rd lease with BMW. 2 from BMW Park Ave, 1 from BMW of Bayside where I had a horrible experience as the sale person was not trustworthy. Anyway, Rich professional service is excellent. He is from BMW of Bayside where I had a horrible experience as the sale person was not trustworthy. Anyway, Rich professional service is excellent. He is very patience to offer me different options. I called in July as my lease ended in Aug. He asked me to sign up for the Olympic test drive event held on Aug 6th and I would get $1000 credit toward my purchase. Of course, I did it and also made a deposit on my 3rd lease on that day. I went back on 8/20 to have my car inspected. An inspector explained the car situation and handed me an invoice. I was surprised with the price as to me, those were just a normal wear on front and rear bumpers. Anyway, I expressed to Rich that I'm not happy with the charges. He spoke with the manager then the manger came to me and said he'll take care of the charges. I picked up my car on 8/27 morning before Hurricane Irene hit. I was surprised that full house of staffs were still working in the office. It started to rain while I was signing all documentations with the financial guy. Meanwhile, Rich drove the car to the parking lot in the front and helped my husband to transfer 2 car seats to the new car. I was appreciated with his dedicated service. All-in-all, Rich is very knowledgeable and responsive. He helped me to make my experience with BMW hassle free. Needless to say, I'll definitely go back to BMW Park Ave and Rich for my next lease. More

Brett Drummer made the entire processes of purchasing my new BMW 328 xi wagon manageable, pleasant and rewarding. He was knowledable, trustworthy, and seemed to go the extra mile to make sure that everythi new BMW 328 xi wagon manageable, pleasant and rewarding. He was knowledable, trustworthy, and seemed to go the extra mile to make sure that everything went smoothly. I would certainly recommend him to others. More

Jeff is a great salesperson, very professional, gave us enough "room" to make our decision, we got everything we asked for in a very nice atmosphere. Great experience. enough "room" to make our decision, we got everything we asked for in a very nice atmosphere. Great experience. More

richard provided excellent service and made the process of getting a new car very smooth. he took care of everything. he was very knowledgable and sincere. of getting a new car very smooth. he took care of everything. he was very knowledgable and sincere. More

Friendly and funny. Nice to deal with. Kept there word on all that was promised. Made overall experience painless and pleasant. Would recommend to anybody. all that was promised. Made overall experience painless and pleasant. Would recommend to anybody. More

Probably the best car buying experience I've had thanks to Richard. Everyone's time is important and most of us don't have enought of it. So if your time is valuable you MUST go see Richard at Park BMW. to Richard. Everyone's time is important and most of us don't have enought of it. So if your time is valuable you MUST go see Richard at Park BMW. When I went into the Park dealership on Saturday I knew what I wanted, how much I was willing to pay and most important what I wanted for my trade-in. Richard was so helpful, knowledgeable and friendly. He was very patient, knew what he was doing and most of all 'he listened to me' and showed me excatly what I asked for by offering a number of options. I made my decision with no pressure,just help very quick and easy I was in and out in just about one hour. I picked up the new car last night and everthing was ready and I was on my way. Richard and Park BMW are Honesty with integrity and a no nonsence dealership. More

I just got the BMW X6 and Rob was great have business with. Work with the price that I am looking for not the other way around. Got the best trade in for my car. Other BMW dealer should take a note how t with. Work with the price that I am looking for not the other way around. Got the best trade in for my car. Other BMW dealer should take a note how to work with the customer. More

Before you read this... I am not a personal friend or family member of Park Ave BMW. I bought a car there this week and I am very happy with my service. I am in the service industry, myself, and I thin family member of Park Ave BMW. I bought a car there this week and I am very happy with my service. I am in the service industry, myself, and I think good people should be rewarded. Yes, I am spending 20 minutes writing this review, but it is because the staff at Park Ave BMW impressed me. Also, I like to write... Sat, August 20th, 9:25PM... Just got home to my home in Manhattan after driving all day in my newly purchased X5. I'll admit, I'm a bit sad, as I had to trade my coupe for the SUV, but all-in-all, I'm very happy. Reason I'm happy is because I purchased my car at Park Ave BMW. This is my third BMW and the first two I bought at BMW Manhattan, just because it was closer to where I live. BMW of MANHATTAN's line is "we are a factory owned dealership so we have the best service, we have the best sales professionals, we have the best inventory, we can provide you with the best pricing, and we are right down the street." All baloney, except for the last line. I was very unhappy with my cars I purchased there, but this is not about how bad BMW of Manhattan is, it's about HOW HAPPY I WAS AT Park Ave BMW... I had done some research and Thursday morning I called Park Ave to set up an appointment. Randomly, I was assigned to Kathleen and she patiently answered every possible question I had about the vehicle in question. Was literally on the phone for about 45 minutes with her and she was impressive - I could tell that she was an expert in her product and I really felt like I could trust her. Three hours later, I was in my car on the way to Park Ave BMW. I think i must have arrived at the dealership at 5pm, continued to harangue her with what I was looking for, what options, etc. Then we went on three test drives (first the x5 5.0, then the x5 3.5, then the GT) and she was patient, considerate, and committed - all without pressuring me. Even surprising for me, I came to a very quick decision and knew I wanted to transact right there, right then. I had done my research on line (don't sound too interested, low ball, get ready to play games, prepare to walk out, etc.). However, the process was extremely professional and painless, especially since I had two vehicles to negotiate - the X5 I was buying and the convertible I was selling.... This was when John Cavanaugh got involved. He is one of the senior managers at the dealership and was the one who assessed the value of my car and joined the price discussion on the new car. Very professional, very polite, we obviously traded views of what the cars were worth and had a pleasant negotiation. His explanation of why Park Ave was willing to go to x price, but not y price made a lot of sense and I felt like it was a good deal. What was also refreshing was there was no wait tactics with Kathleen going into another room to "try and convince the manager" type stuff. John, actually sat in the middle of the showroom, two seats from Kathleen, so it all happened in front of me. At long last, we agreed on two prices and it was 8:45PM (dealership closes at 8PM on Thursday, so they kept the place open for me ). John offered to have my car ready the following morning, detailed, washed, etc... but I opted for Saturday (today). Went in this morning, promptly signed all the documents, John and I walked over to the car and discussed the job, someone on the staff gave my baby son a balloon off of one of the cars in the showroom, Kathleen ran out to my car with some windex to clean a window streak that bothered her, took my picture with my wife and the new and old cars, and the rest is history. In conclusion, Im very happy. If you ask me honestly, would I have been happier if I paid $2,000 less for my car? ABSOLUTELY!!! However, I do think that the price I got for both transactions was very fair and likely the best I could get in the tri-state area. Why do I think this? Because I was talking with BMW of Manhattan, as well, and the prices they offered were WAY off... The Park Ave team is professional, knowledgeable, and courteous. If you live in NJ, it's a no brainer.. However, even if you live in NYC, I think it's worth it to yourself to at least check this place out. I will not buy another BMW from anywhere else. More