Pape Subaru

Great Place to get a car I bought my 3rd Subbie Forester from Rick O'Neal (my second since since Pape took over the franchise). They gave me a great deal and the Service Depar I bought my 3rd Subbie Forester from Rick O'Neal (my second since since Pape took over the franchise). They gave me a great deal and the Service Department is top notch, pricey like all dealers tend to be but not by much and they always get the work done right. This is a dealership that I would easily recommend to anyone looking for a Subbie. More

Nice sales team but overpriced I went to purchase a new forester. I did not end up buying because they couldn't even come close to the Truecar average price paid and they were so fa I went to purchase a new forester. I did not end up buying because they couldn't even come close to the Truecar average price paid and they were so far off the KBB trade value it was laughable. Needless to say I purchased elsewhere. More

They will sabotage your vehicle I have brought my vehicle to Pape Subaru in south Portland Maine twice to have service done. Both times I was very disappointed to say the least. I have brought my vehicle to Pape Subaru in south Portland Maine twice to have service done. Both times I was very disappointed to say the least. The first time was to have the front control arms replaced due to a recall. (Thank you Subaru of America). Pape was able to replace the control arms, yet in doing so, they broke off two of the subframe bolts and did not bother to replace them. The rest of the subframe bolts were reused! The factory service manual warns to always replace with new subframe bolts. Driving away, the car creeked and cracked and clunked until it got so bad I had to repair it myself. I thought I would give the service department one more shot to redeem themselves, being my closest Subaru dealer. They gave me a quote of $350 to replace a rear wheel bearing. I sat outside in view of my car, curious to see how long it would take them to do the service. During disassembly, the mechanic used a sledge hammer to repeatedly smash the end of the axle in order to remove the axle nut, perhaps because his impact wrench was inadequate. (My cheap harbor freight impact has no problem whipping off axle nuts with no heat or hammer applied). The service took one hour and my bill had 2 hours labor for a total of around $600, almost twice the quote. When I took a look at the car, they had reused the smashed and mangled axle nut. Very disgusted, I decided I will NEVER return to pape Subaru in south Portland maine. I am writing this review today because I finally had a chance to take a look at the damage they had done and to replace the damaged axle nut. Upon disassembly, there was far more damage than expected. I wish I could upload some photos of the damage. The end of the axle was at least 1/4" shorter from the hammering and had been peined over so much the reduced diameter after the threaded section was actually wider than the threads! Worse than that, with the nut off, it exposed more severe hammer marks on the hub itself behind the nut! They either hammered the hub to intentionally sabotage it or didn't bother use a press to install the wheel bearings and just smashed them in with a maul. I had to file and grind down the whole end of the axle just to get a new axle nut to fit over the smashed axle end. That's when I realized the axle was really unfit to stay on the car. The damage was so bad, the whole threaded section of the axle was bent/twisted so that no thread chaser or die could fix. I was lucky I had a chance to fix the damage this dealership has done before a wheel fell off my car when my family is in it. I really love my Subaru and believe it is a very safe vehicle, as long as it is serviced to factory specifications. Pape subaru cannot be trusted to do any type of service to any vehicle at all! I will never step foot in pape Subaru ever again and I hope anyone thinking about having their car serviced at pape Subaru reads these reviews first. (Looks like im not the first or the last person to receive terrible service.) This dealership will sabotage your vehicle, lie to you, and then charge you a boatload for the damage they did. The service department at pape needs to be shut down before people are killed by their actions! More

Horrible Customer Service Needed to schedule a recall appt. First thing I was asked was to confirm my email address for a customer survey. 20 mins later, I am told that I nee Needed to schedule a recall appt. First thing I was asked was to confirm my email address for a customer survey. 20 mins later, I am told that I need approx. 2k of repairs and half could be done while they had it up on the lift. When I told them I would have my personal mechanic take a look, I was made to wait 5 hrs for a one-hour appt. When I told Scott that I had lost 5 hrs of work because of them, he could not even offer up a 'Im sorry.' Haven't received my survey yet, hmmmmmmmm........ More

Ripped off and lied to Took my car in for service. They overcharged me and gave me a bunch of hidden fees. They charged me for a tire rotation they never did. The mechanic t Took my car in for service. They overcharged me and gave me a bunch of hidden fees. They charged me for a tire rotation they never did. The mechanic that put the tires on my car vouched for this. Pape told me In order to pass an inspection it would cost me $1100. I took my car to my mechanic instead of having Pape fix it. He fixed it perfectly for $278, and warned me never to go to a dealer for repairs again. Go for warranty service and nothing else. Don't go to Pape for any service at all. More

2015 Imprezza Lease Completed a very frustrating and exhausting lease process at Pape and cannot recommend it to anyone. Beware of deception and hidden costs in the clos Completed a very frustrating and exhausting lease process at Pape and cannot recommend it to anyone. Beware of deception and hidden costs in the closing process. Insist on taking the lease paperwork home before signing and read every line. Imbedded in mine was a 300.00 disposition fee that I missed before signing, after being worn down by multiple visits by Salesman Jeff Bishop and money man Greg Kuranza to get new numbers from across the showroom. Greg made no mention of the disposition fee after negotiating down the 595.00 acquisition fee by adding 300.00 to trade-in allowance. The disposition fee was not part of the original numbers displayed to me on his monitor. Protect yourself from this type of deception by visiting the Maine government web site describing the lease process and what to look for. I am sure similar practices occur on purchases there. I regret giving Pape my business and do not look forward to my next visit in 3 years to turn in the car and pay at least 300.00 for the privilege. More

Great experience! I bought a 2014 XV Crosstrek from Pape. After shopping at another Subaru dealership I thankfully landed at Pape. I worked with Vinnie Shaw and my expe I bought a 2014 XV Crosstrek from Pape. After shopping at another Subaru dealership I thankfully landed at Pape. I worked with Vinnie Shaw and my experience could not have been better! Would highly recommend Pape! More

We had an excellent experience at Pape. Jun was a gentleman. Originally there to look at the Forester that was promo'd, my wife found a better fit with the Crosstrek. Jun offered to bring a car from gentleman. Originally there to look at the Forester that was promo'd, my wife found a better fit with the Crosstrek. Jun offered to bring a car from the showroom with no hesitation. All parts of the sales experience were steller. Highly recommend. More

I bought my brand new impreza from this dealership in I bought my brand new impreza from this dealership in 2012 and had a wonderful sales experience. Unfortunately the service depart has ranged from " I bought my brand new impreza from this dealership in 2012 and had a wonderful sales experience. Unfortunately the service depart has ranged from "Meh" to out right horrible. The last time I took my car in for an oil change and inspection sticker. They forgot to put on the sticker and I didn't realize until I got home. So I called back to tell them and was told they would put it in the post to me (although this is illegal, but I didn't know that at the time). So after a couple of weeks I call - retell the story and am again told they will put it in the post. Couple more weeks pass - no sticker, so I call back again, explain it all over again. At that point I was berated and told that they would never have given me such advice and to quote the service person "the company is much more important to me than the inconvenience of one customer" - no sorry for the inconvenience or apology for the wrong information. I am a professional in a service industry and if I or one of my staff treated a client this way I am pretty sure I would never see that person again. I was flabergasted at the callous attitude and open disrespect for the customer. More

I recently purchased a new subaru outback from Jun Mario after shopping around at other dealers. I signed the deal with Pape Subaru simply because Jun managed to give me exactly what I wanted for less witho after shopping around at other dealers. I signed the deal with Pape Subaru simply because Jun managed to give me exactly what I wanted for less without any pressure. Jun is wonderful! More