Palmetto57 Volkswagen
Miami Gardens, FL
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436 Reviews of Palmetto57 Volkswagen
I have a 2009 VW Jetta with 25,000 miles (still under warranty). I cannot express how much I regret purchasing this car. My overall experience owning this car has been a complete disappointment, to say t warranty). I cannot express how much I regret purchasing this car. My overall experience owning this car has been a complete disappointment, to say the least. The service department at Esserman VW is subpar. There is absolutely no sense of urgency and they provide VERY POOR customer service. My most recent visit was today (July 18, 2011). I dropped off my car for repairs; this time it was for the air conditioning malfunctioning. After dropping off the car at 8:00am sharp, I was told they would be calling a shuttle to take me back to work while they look into the issue. Long story short, after over an hour of waiting for the shuttle I requested my car back and express to the Service Adviser (Pablo) how disappointed I was with the lack of customer service. He quietly returned my keys and told me to have a nice day. It was an obvious “no skin off my back” attitude. Today was the last straw. I will NEVER step foot in any Esserman VW dealership again! I will never purchase another VW period! I DO NOT recommend Esserman VW for any type of service. More
For the past 6 months I've been trying to purchase a vehicle. It's been a long process but finally I did find one perfect for me with the help of Tony. My credit score was not the best but with the help vehicle. It's been a long process but finally I did find one perfect for me with the help of Tony. My credit score was not the best but with the help of Mitra in finance I was able to get the car I wanted. Their teamwork exceeded any other dealer that I had visited, they were all very patient with me. My experience at Esserman was great and I will be recommending my family and friends to go for a visit and take a look at their inventory when they're ready to purchase a new/used vehicle. More
Excellent sales person. Keith help us to get the rigth car and a good price. He did everything possible to help us. He was following every detail even after we got the car. Tony gave us the car and took t car and a good price. He did everything possible to help us. He was following every detail even after we got the car. Tony gave us the car and took the time to explain to us every detail of the car. He also was very nice and professional. The dealer personel was good, except that we were waiting a little bit in order to complete the process. Overall was a good experience, I recommend this dealership. :) More
I will recomend this Dealership and specially the Sales person Martin Centeno. His Level of professionalism and integrity will make me buy a VW anyday ; ) person Martin Centeno. His Level of professionalism and integrity will make me buy a VW anyday ; ) More
Had a great experience with this dealership from start to end. Everyone was very welcoming and worked with me to get the right price. The salesman was very knowledgable about the product and gave good advice end. Everyone was very welcoming and worked with me to get the right price. The salesman was very knowledgable about the product and gave good advice as to what he recommended and why. Glen was extremelly froendly and professional throughout the process. I will definitely recommend this dealership to others. More
I had a great experience in purchasing my vehicle. The negotiating process was very short and to the point. I got an amzing deal and will not go to any other vw dealer in the future. easerman is the best negotiating process was very short and to the point. I got an amzing deal and will not go to any other vw dealer in the future. easerman is the best More
My Husband and I had a great experience at this dealer. We leased a 2011 Jetta for our daughter who is going to college in the fall. Both Martin and Glen were helpful and patient throughout the whole proce We leased a 2011 Jetta for our daughter who is going to college in the fall. Both Martin and Glen were helpful and patient throughout the whole process. I much enjoined the whole experience. We have another daughter who turns 18 next year. We will visit the dealer again to look at a car for her too. Sincerely Lourdes More
Martin and Maria really did a great job with my new volks Tiguan purchase. They really knew their stuff, were confident when advising me and through that confidence, guided me to the best decision for my bes Tiguan purchase. They really knew their stuff, were confident when advising me and through that confidence, guided me to the best decision for my best interest. (Or at least made me really believe so... ) hehehe All jokes apart, Martin was refered to me by a friend, and I will defenetly refer him and his team to my friends in the future. Gracias! Felipe Damasceno More
Excellent Service. Walked in and gave information about car, test drive, gave me color I wanted, pricing affordable, and information explained in detail with being very friendly. car, test drive, gave me color I wanted, pricing affordable, and information explained in detail with being very friendly. More